Zazzle  Reviews 

29,079
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 4,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality of materials, noting that products like canvas prints and leggings are superb, and the artistry looks fantastic on various items. Reviewers appreciate the ease of designing and ordering, pointing out that the process is very user-friendly and the finished product matches expectations. However, some customers also noted difficulties with the delivery timeline, including instances where tracking showed only a label was created, and others experienced issues like arriving smushed or having minor imperfections. A small portion of people felt that specific items, such as business cards or puzzles, did not meet initial expectations, and some consumer journeys were complicated by difficulty in getting live support or excessive billing concerns.

What people talk about most

Product

People report positive experiences with product, noting that custom items and cards turn out beautiful and... See more

Quality

Consumers find quality to be positive, noting that products like tiles, invitations, and blankets exceeded... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the prompt shipping times and... See more

Order

Users describe positive interactions with order, noting that the ordering process is simple and easy to... See more

User experience

Reviewers highlight satisfaction with the user experience, emphasizing that the website is user-friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 2 prints that were not made correctly. The white space that I wanted left as a border was removed. The prints were beautiful, but just not what I ordered. I mentioned this in a review on the... See more

Rated 4 out of 5 stars

A little smaller than expected but not a big deal. Will still be a great birthday gift for a Les Mis fan. Delivered promptly.

Rated 4 out of 5 stars

I love my business cards. Quality is great! Just wish I could get them quicker. Delivery time could be better. Overall satisfied.

Rated 4 out of 5 stars

They do look decent, overall. A minor imperfection, with is unnoticeable to someone who didn’t design it. However, shipping was completely outrageous. $15 was the lowest option. For my business, I shi... See more


Company details

  1. #37 of 65 best companies in e-Commerce Service
  2. #45 of 90 best companies in Decoration and Interior Design Store
  3. #65 of 133 best companies in Online Marketplace
  4. #28 of 46 best companies in Printed Clothing Store

Written by the company

*ATTENTION* Some orders may take longer than anticipated due to current circumstances. We're working to get all shipments out safely. If you’d like information about your order, please go to https://www.zazzle.com/about/ask and select 'my order' from the dropdown menu.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

29K reviews

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4.4

All reviews

(29,079)

3,411 reviews in the last 12 months

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customization

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Rated 5 out of 5 stars

Best customization available!

Best website in my opinion to create customized items, including pet memorials, photo albums, and so much more. The production time and arrival date exceeded my expectations. I'm so grateful for this website!

September 16, 2022
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Rated 2 out of 5 stars

Birthday Celebration Disappointment

I was disappointed in the customization of the order. The print is so small that it's barely visable. Also received 2 glasses that were broken.

September 7, 2022
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Reply from Zazzle

Hello Kim,

I am so sorry to hear about your recent order and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Zazzle

Rated 5 out of 5 stars

Such a steal!

Quality of these invitations are amazing! Invitation came out exactly how it was pictured/advertised online. Couldn’t beat the price either, especially for the customization! Highly recommend!

September 7, 2022
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Rated 5 out of 5 stars

Zazzel offers excellent products

Zazzel offers excellent products. Whenever I received a damaged item during the delivery they are always prompt in sending a replacement The design customization software is very easy to use. I AM a very happy Zazzle customer💖

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Easy customization tool

Great quality invitation. Looks great and I'm proud to send them out. These are for my daughter's 5th birthday and she LOVES the.
Customization was quick and very easy. I was even able to change the words and customize everything about the invitation.

August 14, 2022
Rated 4 out of 5 stars

My original order was wrong…

Thank you Ryan for the quick response. This type of customer service is what I'm used to from Zazzle.

My original order was wrong (customization error) so I had to do a return and reorder. Because of the first order being wrong I needed to do express deliver for the 2nd order so that I'd get them in time. I called customer service to see if they could offset the cost of the express deliver and they gave me a promotional code. I had already used a promotional code on my original order so I could not use the promotional code the customer service rep gave me. You are only allowed to use one promotional code. The customer service representative said there wasn't anything else she could do and told me there was nobody else I could talk to. She suggested I call back and see if I got someone else who may be able to help. I'd already spent close to 30 minutes on the call with her so I gave up and ended up paying an additional $24.00 on my replacement order for their mistake.

July 29, 2022
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Reply from Zazzle

Hi Carolyn,
We are very sorry to hear of the issues you encountered whilst trying to use our promotional codes! We have reached out directly via email to provide a resolution!
Thank you,
Ryan

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Rated 5 out of 5 stars

Fantastic, Zazzle!

Love, love, LOVE my wedding invitations!! Customization options were endless, I love the texture and thickness of the paper, and the colors were just as poppin’ as I’d hoped!

The only critique I have for Zazzle is that they expand their envelope options. I wanted the delivery to reflect the specialness of the occasion, and white just… doesn’t.

Like I said, AWESOME results for us! Great reviews from our guests (EVERYONE commented on how unique and beautiful the invites were). We’ll definitely be back for our next big shindig (especially if the envelope options expand!)!

~Elle, MO

June 16, 2022
Rated 5 out of 5 stars

Emilia was incredibly helpful…

Emilia was incredibly helpful and sincerely took the time to listen to my needs as a customer looking to explore options for a wedding invitation or invite bundle. She was kindly patient and, with intuitive guidance, she supported me in navigating the vast possibilities I hadn’t even realized were available on Zazzle; she also took the time to direct me through the process of utilizing the image customization options accessible to me to personalize the design and best coordinate with my floral and color scheme.

I’m looking forward to working with her next week to design and finalize a customized order of a wedding invite bundle!

April 21, 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointed

I loved the way the invitations came out while looking at them online but when I received them I was so disappointed with the quality of the paper and the font was entirely too small when it did not appear that way in the preview stage of customization. I definitely would not order again.

April 7, 2022
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Reply from Zazzle

Hi Christina,
We are very sorry to hear you were unhappy with the invitations that you received! We've just reached out to you directly so we can assist under our 100% satisfaction policy. We look forward to assisting further!

Thank you,
Ryan

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Rated 5 out of 5 stars

Excellent

Excellent! Design looks exactly like it did on the web site. Shipping was exactly as promised (a little pricey for rush, but still reasonable for the total price). Extra credit as our designer was responsive and made a customization to our template. Will definitely work with Zazzle again!

February 3, 2022

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