Zazzle  Reviews 

29,079
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 4,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality of materials, noting that products like canvas prints and leggings are superb, and the artistry looks fantastic on various items. Reviewers appreciate the ease of designing and ordering, pointing out that the process is very user-friendly and the finished product matches expectations. However, some customers also noted difficulties with the delivery timeline, including instances where tracking showed only a label was created, and others experienced issues like arriving smushed or having minor imperfections. A small portion of people felt that specific items, such as business cards or puzzles, did not meet initial expectations, and some consumer journeys were complicated by difficulty in getting live support or excessive billing concerns.

What people talk about most

Product

People report positive experiences with product, noting that custom items and cards turn out beautiful and... See more

Quality

Consumers find quality to be positive, noting that products like tiles, invitations, and blankets exceeded... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the prompt shipping times and... See more

Order

Users describe positive interactions with order, noting that the ordering process is simple and easy to... See more

User experience

Reviewers highlight satisfaction with the user experience, emphasizing that the website is user-friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 2 prints that were not made correctly. The white space that I wanted left as a border was removed. The prints were beautiful, but just not what I ordered. I mentioned this in a review on the... See more

Rated 4 out of 5 stars

A little smaller than expected but not a big deal. Will still be a great birthday gift for a Les Mis fan. Delivered promptly.

Rated 4 out of 5 stars

I love my business cards. Quality is great! Just wish I could get them quicker. Delivery time could be better. Overall satisfied.

Rated 4 out of 5 stars

They do look decent, overall. A minor imperfection, with is unnoticeable to someone who didn’t design it. However, shipping was completely outrageous. $15 was the lowest option. For my business, I shi... See more


Company details

  1. #37 of 65 best companies in e-Commerce Service
  2. #45 of 90 best companies in Decoration and Interior Design Store
  3. #65 of 133 best companies in Online Marketplace
  4. #28 of 46 best companies in Printed Clothing Store

Written by the company

*ATTENTION* Some orders may take longer than anticipated due to current circumstances. We're working to get all shipments out safely. If you’d like information about your order, please go to https://www.zazzle.com/about/ask and select 'my order' from the dropdown menu.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

29K reviews

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4.4

All reviews

(29,079)

3,413 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
customization

Rated 5 out of 5 stars

I bought a retirement T-Shirt gift for…

I bought a retirement T-Shirt gift for a friend off zazzle.ca . I was very impressed with the variety of design, personalization and customization options. It made it so easy to give the design a unique personal touch. The web interface was very intuitive and easy to use. This made the whole process from getting to the website to checkout very easy. The T-Shirt was delivered much faster that expected even though I picked the cheapest shipping option.
My friend was absolutely thrilled with the design and wording on the T-Shirt and said the quality of print and the material was great and she just loved it. However, there happened to be an issue with size.
I contacted their customer service and they were very responsive. In a little over a day they replaced the T-shirt, upped the size and expedited replacement shipping with no extra charges at all.
You can't go wrong with this site. I am a customer for life.

December 15, 2021
Unprompted review
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Rated 5 out of 5 stars

Print quality was excellent

Print quality was excellent. Design was excellent.
Ease of customization good. Overall I loved my Halloween party invitations and will order more products from Zazzle in the future.

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with my recent…

Absolutely thrilled with my recent purchase of bridal shower invitations. I was able to view the customization within the invitation, as I was building it and was completely satisfied with my order. I’m the world’s worst procrastinator, so paid the extra for expedited shipping and received the order within 3 days of placing.

October 19, 2021
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Rated 5 out of 5 stars

Great selection and customization

Great selection and customization. we found many options for the theme of the shower, and could get all the details on it. Items came just how they looked on screen, and about a week earlier than expected.

October 16, 2021
Rated 5 out of 5 stars

Excellent products and superior customer support services

When I received the thank you postcards I ordered from Zazzle I was delighted! They were absolutely beautiful...but when I noticed they had an important customization error, I immediately reached out to Zazzle Customer Support Services. The timely, professional, and personalized response I received was like a breath of fresh air. Zazzle's commitment to customer satisfaction is real!

September 27, 2021
Unprompted review
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Rated 5 out of 5 stars

This is a wonderful site with many…

This is a wonderful site with many cards from which to choose. We found a beautiful one with birds on it for my mom's 90th birthday party and used other cards for ideas for wording. The customization was easy and there are several creative tools to use.

Thanks Zazzle and the creative artists who design the invitations. You've made my mom's 90th party invitation a keepsake!

August 21, 2021
Rated 5 out of 5 stars

Invitations

I ordered invitations for a bridal shower for my niece and nephew. The customization was so easy to do! They turned out great and the quality was amazing!
I also ordered my son’s rehearsal dinner invitations. They turned out fantastic! I will definitely use Zazzle again !

August 18, 2021
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Rated 5 out of 5 stars

Great bag, easy customization!

I needed a special, additional gift to give my niece for her birthday. She loves Scooby Doo and the search for a tote bag led me to Zazzle. There were so many different Scooby designs to choose from that it took us a while to decide on one. There were many different ways to customize the bag...strap colors included! I especially loved that we could add her name to the back in a decorative way. The website has MANY different text choices so you're sure to find one you like. The bag shipped on time and arrived early. She was very happy with it. I definitely plan to purchase at least two more bags soon.

July 28, 2021
Unprompted review
Rated 5 out of 5 stars

Price, delivery and customization were perfection.

I stumbled on Zazzle by accident while looking for a particular theme of invitations. I found so many to chose from that were what I was hoping to find and all were at Zazzle. I was able to customize so much! The price was right, the delivery options were just what I needed and the end product was beautiful! I wish we found Zazzle sooner and got wedding invitations from here. Thank you for the speedy delivery and easy process of getting these gorgeous things!

July 19, 2021
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Rated 5 out of 5 stars

Birthday cards

Birthday cards
They came quickly, I was pleased with the quality of the cards. I love the customization done on each, the one was for my sister n law 40th, an other for my brother's ,43rd birthday, which I would not of found in a store.
I will order again in the future.
Thank you.

June 25, 2021
Rated 4 out of 5 stars

My order was received as promised and…

My order was received as promised and on time. The online ordering process was a little confusing. The card did not look like the card I thought I had ordered; but the customization help serve the purpose.

June 22, 2021
Zazzle  logo

Reply from Zazzle

Hi Franchesca,

We are sorry to hear you were experiencing difficulties placing your order and that the card did not meet your expectations. We've reached out to you directly via email to provide some resolutions for you under our 100% satisfaction policy.
We look forward to hearing back from you!

Thank you,
Yvonne

Rated 4 out of 5 stars

Card was unique and easy to edit

Card was unique and easy to edit. Really liked the many customization options. Why not 5 stars? Thought the shipping charge was high.

Good thing you have a unique site and so many ways to customize.

June 10, 2021

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