Zazzle  Reviews 

29,079
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 4,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality of materials, noting that products like canvas prints and leggings are superb, and the artistry looks fantastic on various items. Reviewers appreciate the ease of designing and ordering, pointing out that the process is very user-friendly and the finished product matches expectations. However, some customers also noted difficulties with the delivery timeline, including instances where tracking showed only a label was created, and others experienced issues like arriving smushed or having minor imperfections. A small portion of people felt that specific items, such as business cards or puzzles, did not meet initial expectations, and some consumer journeys were complicated by difficulty in getting live support or excessive billing concerns.

What people talk about most

Product

People report positive experiences with product, noting that custom items and cards turn out beautiful and... See more

Quality

Consumers find quality to be positive, noting that products like tiles, invitations, and blankets exceeded... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the prompt shipping times and... See more

Order

Users describe positive interactions with order, noting that the ordering process is simple and easy to... See more

User experience

Reviewers highlight satisfaction with the user experience, emphasizing that the website is user-friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 2 prints that were not made correctly. The white space that I wanted left as a border was removed. The prints were beautiful, but just not what I ordered. I mentioned this in a review on the... See more

Rated 4 out of 5 stars

A little smaller than expected but not a big deal. Will still be a great birthday gift for a Les Mis fan. Delivered promptly.

Rated 4 out of 5 stars

I love my business cards. Quality is great! Just wish I could get them quicker. Delivery time could be better. Overall satisfied.

Rated 4 out of 5 stars

They do look decent, overall. A minor imperfection, with is unnoticeable to someone who didn’t design it. However, shipping was completely outrageous. $15 was the lowest option. For my business, I shi... See more


Company details

  1. #36 of 64 best companies in e-Commerce Service
  2. #45 of 90 best companies in Decoration and Interior Design Store
  3. #65 of 133 best companies in Online Marketplace
  4. #28 of 46 best companies in Printed Clothing Store

Written by the company

*ATTENTION* Some orders may take longer than anticipated due to current circumstances. We're working to get all shipments out safely. If you’d like information about your order, please go to https://www.zazzle.com/about/ask and select 'my order' from the dropdown menu.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(29,079)

3,413 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
customization

Rated 5 out of 5 stars

Wonderful experience and fantastic product

Working with Zazzle on my corporate gift was fantastic. I absolutely love the online customization tool for creating custom corporate gifts. It is very user friendly and I would highly recommend. I am very pleased with all aspects of the Zazzle experience. Thank you for making it so easy!

--Ben

March 16, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best Value for Business Cards

My need was for a quick production customized business card and other than an ordinary shape - I was looking for a square design. While on the Zazzle website I found an option for a larger than average business card - my business marketing has always been about zagging when people are zigging - the larger card is not being used in my marketplace - thus I was able to make a great marketing decision very quickly, using the Zazzle design with my customization - honestly I was done within 1 hour and the order was in the system. It arrived in a timely manner and was true in color and the design was just what I wanted - the graphics and photo were crisp and clear. I will be ordering again soon as I refresh my picture at least twice a year.

August 21, 2015
Unprompted review
Rated 5 out of 5 stars

Cartoonize my pet - 3 whippets on a shirt. LOVE IT!!!

I ordered this shirt through Cartoonize My Pet. Contacted customer service there to have some more customization done. I wanted to have three dogs on one shirt. Response was quick and exactly as I wanted it. When the shirt arrived the graphics were sharp and clear and it looked great. We got lots of compliments on it and lots of people wanting to know where we got it.

August 11, 2015
Unprompted review
Rated 4 out of 5 stars

Pleasantly Surprised Overall! (^_^)

I was hesitant to order form Zazzle, considering all the mixed reviews were either a hit or a miss. I am glad I gave them a chance because I was pleasantly surprised. I was expecting to maybe receive my order two or more weeks from now (because unlike a lot of people who do not read carefully, I understood there was some manufacturing time to be involved due to customization before shipment could be made).

All the items were well packaged and protected upon delivery. Each item came inside its own bubble protection packaging material and the box was well labeled to let the postal workers know the items needed to be handled with care because they are fragile. I ordered on 7/27/15 and my order arrived to my home town by 7/30/15 (post office carrier did mess upon the delivery due to new employee ignorance so I had to pick it up in person; totally not Zazzle's fault).

Oh by the way, I did not pay extra to expedite shipment or anything. It was just a standard shipping (cheapest I was willing to pay because I like to save money and I am patient). To my surprise my order was insured for $100, even though the products were worth less. They even went ahead and sent it as Priority Mail. How wonderful of Zazzle to even do that? :)

I ordered three customized pet bowls for my three cats. The print resolution and color jobs were amazing. I would have given them Five Stars, but one of the bowls had some small minor pictures cut off (even though upon reviewing the bowl when I inputed the designs on their website showed that they wouldn't get cut off). Nothing is exact, I get that now. I guess for future orders I will just do my best to readjust placement of designs (even though they may show them to not be cut off) just to be safe. Other than that small minor thing, it wasn't really that noticeable.

I am still very happy with my purchase overall. I am glad I decided to risk giving them a chance. I wished I could post pictures to prove what my orders looked like, but I don't think I can for this site. However, if you are curious to see, you can view my order items pictures on their website under the "customizable medium ceramic pet bowl."

I guess you'll just have to decide whether or not (like I did) to give them a chance to earn your trust and your business. (^_^)

P.S. I am not a "paid" online professional reviewer. I give credit where credit is due, the good and the bad. I am just a customer who is satisfied and ecstatic about my items received. I've had countless nightmares dealing with TRUE SCAMMERS online (so much so that I've had to go through a lengthy legal process just to get my refund from these shady companies and get banks involved).

Bottomline, it is always a good idea to research a company to the best of your ability as best you can before giving them your business.

July 31, 2015
Unprompted review
Rated 5 out of 5 stars

Mousepad Customization

This is my first order with Zazzle. The instructions were easy to follow.
The custom design tool allows you to crop and center the image so you can see exactly what your getting before you submit the order. The Mousepad is very high quality and my custom image was sharp and the color, brightness and contrast were true to the original. I am very happy with the over all experience. Highly recommended.

March 26, 2015
Unprompted review
Advertisement
Rated 5 out of 5 stars

I was blown away by my experience with Zazzle and the quality of their product.

I bought a Groupon to get holiday cards from Zazzle and when I went to the site I was shocked at the variety of designs and the level of customization. When I designed my card and placed my order, I was shocked at how fast my order was processed, printed and shipped- literally within a few days. The quality of the product was exceptional and I was so proud of our Christmas card this year. I will most definitely return to Zazzle next year to create our holiday cards!

December 17, 2014
Unprompted review
Rated 5 out of 5 stars

Exceeded Expectations

I first heard of Zazzle when our daughter requested a certain mug as a gift. I checked out their ornaments and decided to get two for our two newest four-legged members of the family. The whole customization process was very easy and when the ornaments arrived I was thrilled with the result! They are really beautiful and the customized photos on them turned our really nice. Now I'm not sure if I'll put them on the Christmas tree or wait until our kitties are older - to avoid the chance of the tree crashing or the ornaments getting batted down. Very pleased with the whole process. Shipping was fast too.

November 25, 2014
Unprompted review
Rated 5 out of 5 stars

Amazing products & even better service!

I purchased a throw blanket from Zazzle as a wedding gift & needed express shipping because I wasn't sure if the product was going to arrive on time. The order was produced and shipped faster than I thought, and arrived with plenty of time. It looked amazing!! Top quality product & the customization looked great.

Unfortunately, the wedding was called off and I no longer needed the blanket I had purchased. I explained this in an email to customer service, and was surprised when they emailed me back and offered me a refund. The customer service representative was EXTREMELY helpful and I could not have been happier with the service they provided.

I 110% recommend using Zazzle for all your customized gift needs, and I will definitely use them again in the future.

September 30, 2014
Unprompted review
Rated 5 out of 5 stars

Amazing job on my custom poster!

I decided to make a poster with a very large image that came out to be around 22 by 24 inches. After checking four different sites, I found Zazzle was the cheapest AND the easiest to use to customize my soon to be poster. I was very impressed with the customization, price, discount/sale, and shipping options. The quality of the image was great and I couldn't be happier with the poster. This has been a strong indicator that Zazzle is a quality site that is worth returning to for future custom poster printings.

August 19, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

I love your stuff! And how well it is customized!

Definetely going to buy from zazzle again, whenever the next opportunity shows up! I am delighted to see the customer service and how timely my item was shipped and how well finished the customization of my mousepad (Yes, I ordered one) was! Keep up the good work guys! You rock!

December 12, 2012
Unprompted review
Rated 5 out of 5 stars

Be Zazzled!

I love DIY and customization and therefore love that Zazzle exists. Very cool products and the ability to buy them with other people's artwork or my own is simply a wonder of the modern world. I only wish more people knew about Zazzle.

November 26, 2012
Unprompted review
Advertisement
Rated 4 out of 5 stars

Zazzle.com: Create Your Own Merchandise for Purchase or Sale

Zazzle.com is a web service I got to know only recently. It is a site I discovered by using a search engine to find a place to buy my specific item of merchandise. I didn't know anything about this service when I first opened up the home page to set up a new account, but the search engine claimed Zazzle.com had what I wanted, so I went ahead and began to shop.

What initially brought me to Zazzle.com was my desire to create some customized bumper stickers- a product offered only by a few, select online stores. Many online servcies sell standard, pre- printed bumper stickers, but only a few let you design your own. I logged onto Zazzle.com and was guided through the complete process. I was able to select the words, upload an image from my pc, change the font, add colors, and select the right bumper sticker size per my specifications. Before I knew it, my own unique bumper sticker had been created and I began to think about other items that I would like to have custom- designed at some point in the future.

After I completed buying what I wanted, I decided to look around and see what this online store had to offer. Much to my surprise, Zazzle.com turned out to be a site with a ton of merchandise. I'm not using that term in any exaggerated way- this web site offers millions of items for sale across a broad range of categories. Not only is there a ton of things to buy, there is even more than meets the eye because everything you see can be customized further. For example, you might find a t-shirt that grabs your attention due to its humorous saying. You can then use the customization tool to move the words of the saying higher or lower on the shirt; add a downloaded image; rotate words or images; resize some or all of the words or images, etc. You can also setup your own store and sell your own creations on Zazzle.com. The site actually helps you create your own goods by presenting plain t-shirts, postcards, labels, etc., which you can then select and custom- create. Zazzle.com takes care of everything else. All you have to do is help promote your merchandise and then wait for the money to come rolling in.

Zazzle.com can take some time to complete an order not because it's inefficient, but because it offers so many different ways to modify your selected items and make them even better. Keep in mind that, once you reach the end and are ready to buy, you need to watch the screen closely. The reason is because, when you select an item and add to your shopping cart, the quantity will often default to a number of items that is greater than what you really want. You would think it would default to one item, but that is not usually the case. If you aren't paying attention, you could end up purchasing more of something than you wanted.

Zazzle.com offers many different shipping options. I tend to stick with the standard shipping to save the most money on shipping. This option has taken about nine business days to arrive at my house. This is a couple days longer than promised, but it is only about a day or two more. I can usually tolerate slightly longer shipping, especially if it means saving several dollars or more on the price of shipping. And the base standard shipping will save you a little bit of cash.

Besides buying and selling, Zazzle.com also offers a community section with advice on setting up your own store, creating products to sell, promoting your goods, and more. There are several member forums with direct advice from other Zazzle.com members on how to accomplish your goals in the site.

Overall, Zazzle.com is an interesting web site that I am happy I took the time to explore and get to know. It allows you to create customized items of your own, for sale or your own purchase, as well as search through the gigantic inventory of items for sale to find something to buy. It is great for those with a creative side or those who want something out of the ordinary that cannot be found in other web sites.

October 3, 2009
Unprompted review
Show reviews in all languages. (29,079 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look