Zoho Reviews 

Forced me to have the free trial without even clicking a button. I just wanted to mail imbox and I just CLICKED on the Projects section to see what they have to offer.

And you cant cancel it by yourself, a support lady has to do it for you.

Is this legal? NO! But what can you do, the mail works good.

But thats how they get you, email for 3$ and then you get random invoices for something you never agreed or clicked to pay.

I have had a good experience using Zoho Social. The platform makes managing social media accounts much easier, particularly when it comes to scheduling posts, planning content, and preparing reports.

The interface is fairly intuitive. It's such a useful tool for anyone looking to organize their social media activities more effectively.

Overall, Zoho Socials is a valuable platform, and I'd recommend it to individuals and businesses looking for a more structure approach to social media management.

really, really, REALLY poor customer service - issues can take months to resolve, and they'll keep charging you for services even if you aren't able to use them.

Highly Recommended. The service is as excellent as I imagined.

This makes outreach simpler because of the scheduling etc. Actually really like the functionality of it

Extremely poor customer support and lack of accountability. Do not expect timely or professional assistance, even when a critical business operation is completely blocked.

I have been dealing with an unresolved issue for almost a month, and it has severely impacted my business operations. I am unable to create or update invoices, and all my recurring invoices are stuck in a suspended state. Despite repeated follow-ups through calls and emails, there is still no resolution.

What is most disappointing is the lack of urgency and ownership from the support team. Even when a business is completely blocked, there seems to be very little concern about the impact on the customer.

If you run a business where accounting and invoicing are critical operations, think twice before relying on Zoho Books. A good platform means very little without dependable customer support when things go wrong.

I am extremely disappointed with Zoho Mail's support and the way this issue has been handled.

I have been trying for more than two weeks to create a mailbox for
contato", under my Zoho organization **upnutz**, but every attempt fails with the following error:

“Oops. Something went wrong during mailbox creation. Please try again.”

The domain was previously associated with another Zoho organization. It was supposed to be released so that I could use it under my current organization. However, the mailbox creation problem persists.

From the beginning, I have explained that this appears to be a backend issue related to the previous organization's association with the domain. My concern is that the domain may not have been completely released or that some residual association or configuration remains in Zoho's systems.

Instead of conducting a proper technical investigation, support keeps insisting on scheduling a remote-access session to my computer. This makes no sense as a proposed solution to the problem I have reported.

**What exactly is remotely accessing my computer supposed to accomplish if the issue is potentially in Zoho's own database or backend systems?** The error occurs during mailbox creation on Zoho's platform. It is not a problem with my computer, browser, or ability to follow setup instructions.

I have already spent considerable time following support instructions, explaining the same situation repeatedly, and even participating in an arranged remote session that did not resolve the issue.

I also received a response from a support representative claiming that several attempts had been made to call me. However, another call or another remote session will not solve anything unless someone actually investigates the domain's status and its previous association within Zoho's systems.

My support cases include:
- **#169567866** – URGENT – One Week of Issues and Still No Resolution – suafavorita.com
- **#169846847** – Help needed: Contact Us conversation

What I am asking for is straightforward:

1. A senior technical specialist or engineering team must investigate the domain's release from the previous Zoho organization.
2. Zoho must verify whether any residual organization association, domain ownership record, or backend configuration is preventing mailbox creation.
3. The actual cause of the error must be identified and corrected.
4. I need a clear technical explanation and confirmation once the issue is resolved.

I am not refusing to cooperate. I am refusing to keep repeating actions that do not address the actual problem.

**A customer should not have to spend weeks explaining the same technical issue while support repeatedly offers a remote-access session instead of investigating its own platform.**

Zoho Mail may be a good product in theory, but the support experience in this case has been unacceptable. I need a real technical resolution, not another call, another generic response, or another request to access my computer.

Amazing!! It has made my role across multiple platforms and multiple business assets so manageable.

The product is ok. They have a lot of features and the user interface is decent. The downsides are they have a lot of clunky features they haven't figured out. The Contacts system is very challenging to use at times. Importing contacts is next to impossible. The issues with Contacts makes email difficult to use, so one week area effects the others.

I've been a Zoho customer for over 2 years and have spent tens of thousands of dollars with them. After this experience, I'm done and leaving for good.

I paid $748 for a month of Zoho Campaigns. On October 19, I downgraded my plan, and they immediately removed the premium features I'd already paid for through October 29.

I asked for a prorated refund or credit for those 10 days. Seems reasonable, right?

Instead, I spent over TWO week going back and forth with different support reps, chasing responses, and getting nowhere. Raj G. on their customer service team is bad in particular.

On my initial request, they didn't reply for almost a week. Their billing team does everything they can to avoid giving refunds, so be very careful when you give money to this company.

What they do that is quite scammy is they hide behind their terms of services. So if you cancel in the middle of your subscription, you lose ALL access immediately and they will not give you any refunds.

They will not make concessions, offer refunds... even for services I've already paid for!! And zoho definitely don't care about their customers.

Most of their customer service team is ran out of India and it's basically impossible to get good support.

I'd avoid this company.

If this is how Zoho treats longtime customers, good luck getting help when you actually need it.

Terrible customer service. I wouldn't recommend them.

It´s great. It´s so practical. I can program all post and stories in all my social networks. It´s intuitive and saves a lot of time and work

Great Product, Great analytics

Very very good app for social media management

Such a joke! There is only one person operating this platform. Extremely difficult to get in touch with him if you need a customer service, and when you finally do - you wouldn't understand anything because he barely speaks English. Don't waste your time and money!

been using Zoho Books for my small business invoicing for about a year now and it just works, support got back to me same day

We are a UK SME and started using Zoho Books in Feb 2026. Previously we used Quickbooks (Desktop then later forced to Online) and trialled Xero, Sage, Oracle, and many others. QB gave us many issues, new features were largely untested, it was slow, expensive, small issues weren't fixed in favour of big marketing introductions, like AI, mailchimp, new reports and plenty of other unnecessary additions.

We were a little nervous about moving to a new package as it is a big task, but thankfully Zoho has been the complete opposite experience of Quickbooks and we could not be happier.

Migrating was quite simple , with plenty of pre-prepared data templates provided by Zoho and an excellent opening balance system.

We have only needed support a couple of times, and answers were provided within 24hrs.

The system has a well-thought out simple functional logic, lots of flexibility, options, custom workflows, large amount of payment gateways, and extensive control over customer facing emails and documents and a proper order workflow including Sales Orders. Vendor and customer portals are also a lovely addition.

Thanks to Zoho!

I am highly motivated and excited to learn the basic understanding using the GROK Bot. The Deepest form of flattery is Priceless!

I have been a paying Zoho customer since late 2021, and I can confidently say that my experience with Zoho's customer support has deteriorated significantly over the past two years.

I operate Crisis JK Solutions, a business that relies heavily on Zoho's ecosystem, including Zoho CRM, Creator, Flow, Recruit, and Zia Agents. I have invested substantial time building my business operations, client management systems, automated workflows, and AI agents around this platform.

Throughout 2026, I have repeatedly requested technical assistance with Zoho Zia Agents and other Zoho products. Instead of receiving meaningful troubleshooting or solutions, I am constantly told that a support ticket must be created or escalated.

Then what happens? Days or sometimes weeks pass before anyone follows up. By that time, I have often spent hours troubleshooting and resolving the issue myself.

Even worse, I have experienced TWO separate account lockout incidents.

During the first incident, I was locked out for approximately 24 hours. Zoho failed to provide an effective resolution. The response I eventually received essentially stated that they could see I had successfully accessed my account and should let them know if I needed anything else. That completely ignored the fact that I had already experienced an extended disruption without meaningful assistance.

Last week, I experienced another lockout. Once again, support could not provide immediate assistance and insisted on opening or escalating tickets. I spent the day calling and emailing while being told the issue was being addressed. From my perspective, the account simply became accessible again after the 24-hour period elapsed. I was not provided a satisfactory explanation of what caused the lockout or what Zoho actually did to resolve it.

My frustration escalated during a call with a support manager. Instead of professionally addressing the ongoing failures, the conversation became argumentative. I felt repeatedly interrupted, talked over, and given answers to questions I had not even asked.

I have also been told that I cannot speak directly with the Zia Agents department and that a video meeting may be requested "if necessary."

After months of recurring technical issues and failed support experiences, what exactly qualifies as necessary?

These are not minor inconveniences. They interfere with my ability to manage clients, develop automations, configure AI agents, and operate my business.

I should not have to become my own technical support department while paying for business software.

Zoho needs to seriously reevaluate how it handles long-term customers, recurring technical failures, escalations, and customer complaints.

**I am requesting accountability, access to qualified technical specialists, meaningful resolutions, and an explanation for the repeated account lockouts.**

Based on my experience, I cannot recommend relying on Zoho for business-critical operations without considering the risks associated with its current support process.