first direct Reviews 

Great bank
Switch is going smooth
Easy to understand instructions on app
Recommend this bank .

Their App ALWAYS works efficiently.
If a verbal discussion is needed about anythjng they are on the end of the phone very quickly and the Staff are always able to help.

Easy to use
Always available
Well done First direct
I saw a promotion to go to another bank for £200 but i like the customer service at First direct

Excellent customer service over the phone - professional, friendly and clear.

App is easy to use and quick to respond. Customer Services were very helpful when I needed to call them.

Brilliant bank.
The customer service is exemplary; nothing is too much trouble and they guide you through every step of the way.
We have been with them since the start and will not be changing banks.
Just wish fd long standing customers could access any rewards without the marketing.

In my experience with First Direct I can honestly say I have been a customer for years and always found whatever department I have spoken to the customer service and the products have always been exemplary.
A friendly service but always very professional. Cannot fault them !

First Direct are to my mind a damn good bank. Issues are solved quickly and I wouldn’t bank anywhere else. This app has the same no nonsense approach. Everything is easily accessible and straightforward. You can usually see the payments before they hit your account so you actually know what you’re paying out.

A consistent reliable app, with advice and assistance on hand when you need it.
In a different class to two other banking apps I've had, definitely a keeper.

Overall very good but the app design hasn’t changed in years. Definitely needs a new look to see more options when you see the main page.

Never ever use this bank if you choose to move overseas.

I moved to the Caribbean last year and I’ve had a whole litany of problems:
1. Informing them that I’ve moved overseas and then freezing my account when I made an overseas payment

2. Sending me letters overseas (despite telling them I don’t have a postal address) and then freezing my account because the mail was reverted

3. Insisting that I have to call (at my expense) to arrange a correspondence address rather than being able to email or use the app - and then having to spell out street names to someone over the phone

4. Freezing my account until I complete a ‘check up’, which can only be orchestrated by First Direct calling me; and then trying to ring me repeatedly at 3am despite knowing my timezone. When I asked if I could call them, the response was “this team doesn’t accept calls”.

In essence, all the communication systems are antequated and not suited to modern banking. I’d do anything to have switched current account before I left the UK.

It is always easy to speak to a person which really appreciate. Everyone I speak to always polite and helpful. Any problem is resolved. My husband and I have banked with First Direct since the beginning and have always admired the excellent service they give.

I would very much like to express my gratitude to a lady who spent a long time on the phone with me
this afternoon. The Lady's name is LORRAINE.
I was very concerned about certain transactions and she very patiently sorted it out and told me how to put my card on my mobile phone.
I cannot tell you how hugely grateful I am and I wanted to let you know about your wonderful colleague,
Lorraine.
Yours sincerely

Really easy , I don’t have any problems with it. Find out the really simple. I’m not IT person whatsoever and if you have an issue can always call them and they do answer!!! five stars from me

First direct is the best bank I've ever dealt with very professional yet getting to the point extremely helpful quick to answer calls never had a bad experience each n every member of staff equally as professional as each otherI'd would recommend them

Had my wallet stolen while abroad, staff quickly cancelled cards and ordered new

I have found the app so easy to use - it's great that I can see my transactions straight away - no more logging on to my computer! Wish I'd done it sooner - keep up the good work

Very good banking services with Very good app

Have been with FD for many years - always first class service

Easy to contact, swift response. Great customer service.