WYCON cosmetics Reviews 

Marika in the porte di catania the person in the shop was very proffosal and help me alot

Shop in Waltherpark Bolzano/Italy: an incredibly rude shop assistant ( young, black hair ) laughed at my friend and rolled her eyes only because my friend used a product the wrong way. She then also turned to one of her coworkers and mocked my friend in italian. This shop never again

Visited the Défense branch and was helped by very friendly assistant Ezgi.
I do not speak French and they helped me choose the best lip liner colour and explained the promotion so I got the best price - thank you

Whycon more like IS A CON.
We went to whycon in Siena, there was a 3-2 offer on. We picked 3 items only to be told by the rude sales woman that it was in fact buy 3 items to receive 2 free. This is completely misleading! We witnessed and experienced the disgusting attitudes of the two sales women (yes i’m talking about you two dark haired women) who were pressuring a young customer in the store to buy more as well as smirking and laughing when asked a simple question about why the promo was not advertised properly. The makeup sucks, spend your hard earned money elsewhere. The women will no longer be laughing when they are out of a job!

I visited the store in Milan. 1st time to look around. I asked questions which were cheerfully answered to my satisfaction. I dropped my water bottle and apologised - we joked about it and it was promptly cleaned up. I went back a second time to buy some gifts. Nobody harassed me, I asked this lovely makeup artist questions about colour and textures. She happily showed me the product and left me to think about it. A store gentleman offered me tissues and cleanser for the back of my hands. The staff is quite young but cheerful and helpful. Overall a great experience.

I had an amazing experience in Wycon store Calzaiuoli Firenze, all thanks to the sweet Elena.
She is incredibly professional and well mannered. What I appreciated the most was her honesty, cause she helped me choose the best products by telling me the truth about which colors actually suited my skin tone, rather than just trying to sell me everything ! And she was right xx lol xx !!
She was also extremely patient and helpful with my mother.
Her kindness is truly out of the ordinary, and her bright, sunny personality made my shopping experience so much better. If you visit this store, definitely look for Elena ! She’s a gem ! (hope to come back soon !!)

The worst staff can be found at wycon.
Customer experience is rated 0%
Every time I go , there is a problem with the staff. I will never go again and hate this shop.

Wycon offers high quality products for the price but my recent experience with their customer service department is extremely disappointing. I ordered makeup to be shipped to the US. The shipping company they use made a mistake when declaring the package which resulted in almost $200 in brokerage fees. I first contacted them on 5/13. I received their automated response that it may take 72 hours for them to respond. No response for 72 hours. I contacted them again on 5/16 and to this day, I haven't received any response. In the past, I contacted them once about a deficient product. You can tell that their customer service does not care much about their customers. The message was unapologetic which is so different from Kiko Milano who has an excellent customer service team. I think I will have to stop buying from them given my most recent experience.

It's become the "ryanair of makeup brands". You will never find the same product you bought and liked the second time you buy it! Products are getting smaller and smaller and are being sold at the same price! Very bad.

For instance, I purchased a brow pencil a few days ago and the pencil was soo much thinner so there is less product overall. Additionally, how do I sharpen this pencil now?? i would need to buy an additional sharpener just for this one singular item (such a waste tbh).

Additionally, a few weeks back I had purchased a liquid lipstick (same one I always buy) but it contains less mL - again AT THE SAME PRICE!!

Another thing that is unbearable are the store employees. They tackle you to buy more products. When I walk in a store I know exactly what I want to buy (generally it's one or two products at a time) and yet they always have to "force" you to buy their promo items (which I never need) or their dumb 2+3 promos etc. If I only want to spend 8 Eur I will not spend 30+ Eur! So ridiculous that once I was looking for a brow pencil, which like per usual were missing my color, and the store employee instead of apologizing and telling me where/when I can find that product was FORCING me to buy a brow pencil 3 shades darker than mine! (I have ash blonde hair and she was telling me to buy the dark brown color!!)

So overall, their lack of respect for the customer is appaling and despite loving their products and using Wycon as my only makeup source, I will resort to buying them elsewhere from now on. Instead of improving their conditions they are only getting greedier and more dishonest.

Dishonest and basically theft - wrong order sent and in Scotland you pay the tax once received which is fine but you don’t know it’s the wrong order until you obviously open the box ref S5469365192412HJPW no answer to emails pictures sent etc it’s a shame as I absolutely love the products - already left my details on that email 3 times and this is the reference if you had looked

I visited the Wycon shop in Westfield La Défense and in Châtelet. Each time there was a promotion. I received a discount for 3 products bought. I was helped by knowledgable make-up artists in both cases. The lighting is very bright in the shops and there is music. I especially love the texture of the lipgloss and primer. The eyeshadows last all day. One disadvantage I found is that it is not easy to understand the prices on the receipt. It would be better IMHO to show the original price, the discount and how much I saved on a seperate line.

I have not received my package and I can no longer log in. Money has been debited from my bank but I have not received any package l! would you like to contact me?

Stamattina mi reco al Cc Torvergata da Wycon mi imbatto in Francesca commessa briosa simpatica preparatissimo sui prodotti TOP

Awful customer service ignored my question regarding why you have to spend £135 before they will send plus postage plus import charges

Very dishonest! If you buy a product and try to exchange it at a different store i.e. becuase the packaging is defective, they won’t exchange it. Wycon stores say you must bring the item back to the same location. Bad bad bad!

Prodotti favolosi e commesse top top top. Arianna sei davvero super 😊