Xlcourier Reviews 

Glad to add to the overwhelming amount of bad reviews. There has never been a company so deserving of it, the good reviews are simply praising them for doing their job and it’s apparent that they overwhelmingly fail to do it. I wasn’t given any dates for delivery and suddenly it was out for delivery, they can’t expect you to available on a day that was never discussed, I needed this delivery and because they couldn’t, I have to wait a whole week for a reschedule. I’ve voiced that I’m more than happy to go all the way from London to their depot in Birmingham to collect it but the awful customer service team were completely uninterested and replied with the same response, that it’ll be rescheduled in a week, they didn’t even want to try resolve it. I even showed them a review of a previous customer eventually collecting it but it’s clear they pick and choose who collects it and who doesn’t. My frustration is through the roof, the most unhelpful delivery service I’ve ever dealt with.

Dreadful just absolutely terrible to get in touch with. Unable to directly speak with someone, just message service. Tracking says they've tried to deliver the parcel before 9am, we both were home all day, no delivery was attempted.
I'm very disappointed with the lack of communication. First half of parcel arrived promptly but without the second half, is useless.

PLEASE PLEASE DONT USE THIS COMPANY.. ITS A SCAM. Told me the driver had been detained for not wearing his seat belt 😂😂.. and VOSA had detained the vehicle with my parcel in it. I pointed out that people don’t get arrested for not wearing a seat belt and that VOSA stopped operating in 2014.. never heard back.. £500 item missing ! Theifs !

Order from Ecoflow delivered by XLCourier.com, no idea why such a low rating, got 2 emails stating delivery date and time, text message a couple of hours before and a nice polite helpful chap just delivered my stuff, 10/10

scam, never attempted to deliver. Dont buy stuff on JoyBuy.

**Title: Extremely Poor Delivery Service and Unprofessional Customer Support**

My experience with XLC Courier has been extremely frustrating. Despite providing a clear and correct address, the driver repeatedly had difficulty finding it. He called me but could not communicate in either German or English, making it impossible to resolve the issue.

My delivery was repeatedly delayed, and the tracking information was confusing and unreliable. Customer service was equally disappointing. The WhatsApp support was unhelpful, and a live chat agent abruptly ended our conversation in a very rude and unprofessional manner.

I wasted considerable time trying to receive a simple delivery. Terrible communication, unreliable delivery, and unacceptable customer service. I would strongly advise others to avoid this company.

Poor communication initially, but a collection has now been arranged

I spent all day checking tracking for an urgently needed battery, with no updates or advance notice of delivery. The following morning, tracking updated at 8:45 and an unsuccessful delivery was recorded at 9:22. I missed the driver’s calls and called back approximately ten minutes later, but could not reach him.

Calls to the company went unanswered, and getting a response by email was slow. I eventually reached someone through WhatsApp, but initially the responses repeatedly quoted a 3–4-day redelivery timescale, despite me explaining my travel deadline and offering to collect from the depot or meet the driver.

After persistent chasing throughout yesterday and again this morning, I have now been told the package will be back at their Birmingham depot by 4:30pm today and that I can collect it then.

Credit where it is due: the person handling WhatsApp has now helped arrange a practical solution, and I appreciate that effort. I am updating this review to acknowledge it, although I have not collected the package yet.

The poor initial communication and the amount of chasing required remain disappointing. However, I am pleased they have now made an arrangement that should allow me to receive the battery.

1 star is 1 star more than they deserve! Turn up with no warning, then ignore follow up dates available. The customer support is a joke…utterly useless.

There are so many couriers surely these will go out of business…please avoid using!

Anker’s choice of UK Courier (XLC Courier) is terrible. And Anker support not helpful either, I just purchase £1,700 battery kit from Anker, placed the order and expected to be able to request a delivery day and time – nope! On Wednesday (23rd/Sept) AM I get a TXT message from XLC Courier saying my battery is out for delivery would I be in, I replied no and could it be rescheduled for Friday (25th), answer was “that is nothing I can help you with”… less than helpful. Contacted Anker support and all they said to contact the Courier. The courier web site had nowhere to rearrange the delivery, so today I have called them twice (left a VM, twice, never called back) and so emailed. I finally got an email saying they will be delivering Monday and would I be in, well I’m not in Monday either! So emailed backed and said could they reschedule for Tuesday. Then I get a message “Dear Customer, Rescheduling will take 3-4 working days. Best Regards, Customer Service XL Courier Limited”

This is an utter joke, there is no way to arrange a time for very expensive piece of kit to be delivered when I’m in. Utterly ridiculous !!!

So far Anker NOT Impressed

Ignore the good reviews and take note of the negative ones.
I wont repeat the same story as the negative ones but I very much had the same experience.
they were responsive via WhatsApp, but I dare say if it was not for my due diligence communicating with original supplier and XLC them selves I would have probably waited much longer than I did.

I dare say that this is a company that accept jobs from suppliers then await on delivering parcels until enough builds up in an area to make it worth while for them to be in that area with no consideration to the customer

This company has to be the worst delivery service out there.
I have been waiting for a parcel for one week and I have tried speaking to someone through chat. No answer at all. Tried phoning multiple times no answer.
The customer service is definitely the worst and would never ever recommend this company. Considering it's only been going since 2020 the service is crap, so is customer service because there isn't any.

I would like to know how a company with such bad rep can carry on being trusted.

Parcel due for delivery on Thursday but was brought a day early so I wasn’t expecting it.

Courier assumed I was in and left parcel on the front doorstep. Cameras showed delivery took less than 2 minutes. Luckily I had only nipped out but parcel could have feasibly been in full view of the street overnight!

Text message asking for feedback takes you to a 404 Error, so the company clearly don’t want customer feedback. Based on reviews here it falls on deaf ears anyway.

Very poor service!

No delivery date was provided. Instead, I received an email at 22:00 saying the item was “out for delivery,” and it arrived at 06:30am — yes, 06:30am. It woke the entire house. My wife had to bring in a 50kg battery, and the delivery driver actually laughed when she questioned the time.

I raised a complaint about their delivery practices. They claimed they would “review it,” but I highly doubt anything will change. Providing an expected delivery date and a reasonable delivery window is basic, standard practice. Delivering a heavy, expensive product at 06:30am without warning is unacceptable and frankly embarrassing for a courier service.

This is the worst company I’ve ever dealt with, they are lying about attempting a delivery when they haven’t attempted and customer service is extremely poor. Avoid at any cost

Extrembly rubbis customer service they never replay you back your money will hold for a month but they will never pick your phone

Terrible company. Claimed couldn’t deliver despite me working at the front of the house all day with 3 cctv cameras. So they don’t show up and send a message saying make sure you are in but provide no advice on when they will deliver. No response to emails, do not answer the phone, their chat-bot says you’ll get an email response but you get nothing. They were the selected courier by a previous supplier where I ended up cancelling the order - over the course of a whole week of no advice I was then going away on business and couldn’t stay around on the forlorn hope that they might turn up out the blue.

This operation is garbage. Said they'd tried to deliver an item, but I wasn't in. Video showed no attempted delivery, three people in the house and a dog. Asked for an explanation; was referred to ask the sender. No attempt to redeliver, no card through the door (but they never came, so that's not a surprise). From the other comments on TP about this company, it appears to be a scam where companies use them once and never again. I'd contact the sender, but since XL Courier doesn't provide that information, that might be quite difficult.

So, it seems you either have a great or a terrible experience with XL. Unfortunately mine is the second of these. We had ordered a bed which came in four packages, three arrived in a very timely manner from another courier company (well done DHL) but the fourth package was due to be delivered Monday by XL. It did not arrive and we received a message saying that they had incomplete address details. They had the same information as the other courier and my phone number so I do not really understand that. They asked for a location pin which I sent within 6 minutes of their request as well as some other location information. I followed up with their customer services team via what’s app this morning explaining that the package was urgent and the reason why. I would say that the general reaction was ‘bothered’. Bearing in mind that today is three days after the due delivery date the following is an extract from my WhatsApp chat.
“ Please Note: Rescheduling will take 2-3 working days when parcel delivery failed.”
“ yeah when we will reschedule , we will inform you here day before. thanks”
“ It is impossible to redeliver to today or tomorrow
Please Note: Rescheduling will take 2-3 working days.”
“ We don't know yet. The package is still on its way back. Don't worry, we will notify you here the day before delivery.”
“ We sincerely apologize for the delay with your order. but we have no option right now.“
Pretty poor eh?
We now need to make alternative arrangements for a bed for my three your old grandson. I will update as the saga unfolds, I will also be contacting the supplier suggesting they hand their business to a more reliable courier, that should be pretty easy to find.

An update.
So after waiting a week this unbelievably terrible courier company tried to deliver our bed to the wrong address again. This is after I had sent them a google pin of our address, written instructions on how to find us and a what3words location. Just terrible. We now need to source a bed quickly so family have somewhere to sleep later this week. They are just terrible. Never use them, they deserve to go under.

Company moves like a complete scam. Lies about attempting delivery. Customer service is non existent. No communication. Your a delivery company that doesn’t deliver make that make sense ? I honestly wouldn’t be this enraged if someone could communicate and rectify my issue but looking at your reviews it seems like a pattern.

I bought a bed for my son nearly a month ago. He is still sleeping on a mattress. They have lied repeatedly about attempted delivery and then stated they could not find the address. A total scam for extortionate delivery costs. I have no bed and no refund from another scam of a third party sales. DO NOT TRUST!