Avoid: Regional Express (Xpediator group). Careless customs work that cost us thousands
We never chose Regional Express. They were Amazon Global Logistics’ preferred customs broker at the time, so our shipments into the EU and the UK went through them automatically. Their work was careless, and we paid for it.
By our own calculations, their EU import declarations left us paying around €9,000 more in duty than we should have. On our UK imports they split a single product across three different HS codes. We never asked for that, and it was simply wrong. The result was an HMRC compliance check and several hundred pounds of back-dated duty to correct their mistake. Fortunately HMRC applied no penalties or interest, but we should never have been put in that position.
Customs errors fall on the importer, not the broker, so we’re the ones left with the cost and the stress of fixing them. Amazon has since moved our clearances to a different broker, and we’re not surprised. If your Amazon shipments were cleared by Regional Express, check your past customs entries and duty charges carefully.