Xplora NO Reviews 

Terrible company. Customer service is terrible. My son’s watch hasn’t been working for weeks and after eventually reviving a new sim it still hasn’t resolved the issue. I can’t access the QR code to activate and set up the watch?! Total waste of money. Save yourself the hassle and don’t order from Xplora.

Very Disappointed with the Xplora 6Play

I bought an Xplora 6Play watch for my grandson because he liked the look of it and, more importantly, the salesperson recommended it as being easy to set up and easy to use.

While the watch itself was easy enough for my grandson to use, getting it set up was an entirely different story.

It took days to try to get everything working. There always seemed to be another problem. The watch would not charge properly, and when it did charge, it would only reach 90%. The calling feature did not work at all.

We ended up going back and forth between Xplora and the service provider, trying to figure out what was wrong. The biggest frustration, however, was trying to get help from Xplora. We contacted customer service and received no response.

After spending enough time trying to make this watch work, I finally gave up and took it back to the store. I explained everything that had happened, and the staff tried themselves to get it working. After 30 minutes of trying, even they gave up. We returned the watch and received our money back.

Then, 10 days after I originally emailed Xplora customer service, I finally received an email saying they wanted to help.

Unfortunately, they were far too late. The watch had already been returned, our money had been refunded, and we had purchased a different brand.

The watch was not cheap, and when you spend that kind of money on a product, you expect it to work properly—and you certainly expect the company to provide timely customer service when there is a problem. Waiting 10 days for a response is simply not acceptable.

I understand that technical problems can happen with any product. What I find unacceptable is having a product that doesn’t work properly and then being unable to get timely assistance from the company that sold it.

For us, the experience was frustrating from beginning to end. My grandson now has a different watch, and we are much happier that we made the decision to return the Xplora.

Xplora needs to seriously improve both the reliability of its product and, especially, its customer service. A customer shouldn’t have to give up and return a product before the company gets around to offering help.

9 Nov 2026
I am afraid your response is too late and unacceptable. In fact 2.5 months to late.

Very hard to contact with them
Customer service time only between 12:00-15:30🥲

Disappointing customer service: An unhelpful AI generated response and 9 days of ignored messages

If I could give 0 stars i would. Somedays i can login most of the time i can't. I was 45th in the queue with customer service for 2 hours. I called at 16:00 and they closed at 18:00. As soon as it turned 18:00 the call ended 🤪🤪🤪🤪🤪🤪

Extremely poor experience withe the company. It takes ages to reach the customer care. It took over 6 hours (# 45 in queue) first to come in contact with service. Then the response they provided to fix the problem did not work at all. Ringing again tells you that it will take ages (#71 in queue this time). And my kids goes around without being able to take the watch. What is the point of buying it then? Just a false security feeling.

Service simply does not exist in this company. Now all i am expecting from the company is to comment on this review a few months later stating that such customer experience was not acceptable.

Don't waste your time and money on these. Xplora is the worst company I've ever dealt with, regardless of industry. Bought a smartwatch 8 days ago. Spent 5 hours trying to get in touch with them to get an E-sim. Called several times with no answer, left several message and my phone number, sent 2 emails myself, their AI solution sent 2 emails to customer service, Elkjøp has tried to get in touch with their customer service representative, but no, no one answers. Shit company!!! If it was possible I would rate them 0.

Software is full of bugs and after 3 weeks of trying to a reply from customer service I give up. Returning this crap to the store I bought it from.

I recommend others to stay away!

Agree with other reviews stating this company is a scam. Wish I had seen them before buying this watch for my child. In short - There is no actual customer service (phone numbers are dead, no one answers emails or web forms). You cannot actually return the watch because it is not possible to reach customer service. The only thing we were able to do was set up the monthly subscription/fee, which you must do before attempting to activate the watch. Then you cannot cancel the subscription because customer service does not exist and the website does not work. We were never able to activate the watch nor set up the app - It just sent us in circles. We are out over $250 + subscription fee and still haven't figured out how to cancel the monthly fee. Major purchase regret.

This is scam.
I bought Xplora GO for my kid, subscription whole year but cannot make or recieve call. The customer service is terrible without useful response.

I purchased a Xplora X6 Play smartwatch, but after several weeks (almost one month), I am still unable to use it.

Customer support in Germany has not responded to any of my requests via email, contact forms, phone, or social media.

I cannot activate an eSIM or purchase a subscription, so the device is completely unusable.

I urgently request immediate support and a quick resolution to this issue.

I regret buying this watch. It has been extremely unreliable from the start. Calls often don’t go through, and the tracking feature has completely stopped working. On top of that, I contacted customer service about these issues and haven’t received any response, it’s been over a week!

Overall, this has been a very disappointing experience, and I would not recommend this product.

We have been using the watch for the past year and we are extremely happy with it! We have full control over the activity, and the GPS functionality works really well. It does exactly what we wanted, keeps us connected and in control, without exposing our kiddos to risks they are not ready to manage yet. Highly recommended if you want to stay connected and have peace of mind.

I have issues setting the watch and still waiting for their assistant. Phone number on their contact information doesn't work and they don't reply to customer service enquiries. I'm heading to the store to return the item. This has been the worst customer service experienece ever

Avoid Xplora at any cost. You're better off with any Chinese product at 1/3rd of the price, or just add 10-20% more and buy a proper Apple watch SE for the kid.
You can't save any media from the watch (X6 play), tracking sometimes doesn't work, basically only the calling feature is useful.
I had issues with the watch, contacted support, they sent me a single email within a one month period, asking me to do some steps(took me one hour). I sent all requested info, no reply anymore. They are simply just a joke. Thus warranty doesn't exist for Xplora products, so when you're buying it you're risking losing the whole amount.
Avoid the Xplora products, they're just making fun out of customers.

The watch is very simple and lacks functions. What's worse is that XPLORA has a high cost per month to connect it to their subscription/ services.
There is also 1-2 months end of contract payment requirements.

Had I known all this at the beginning then I'd not bought the watch.
Very overpriced.

Purchased a watch for my son’s Christmas present, but haven’t been able to activate the SIM or get the watch working. All messages to customer support have been ignored. Will be seeking a full refund from my bank

Messages and pictures are working great even though my child can’t read. We communicate through voice message and pictures. The only thing I would improve would be the tracking map. It doesn’t seem to update quickly in real time. Something like footprints showing a path would be excellent.

Phone delivered for Christmas however unable to activate SIM as when I do it says product out of stock. I’ve paid for the watch with a 12 month contract and now it seems the contract is unavailable leaving me with a watch that can’t be used. The company have set up direct debit for the contract but not delivered the contract. Can’t phone the company or get hold of anyone.

It does works fine for calls.

However, these can all improve:
- It does not accept text messages, only messages sent by chat through the Xplora app.
- Location accuracy is poor, our two kids that are out together are shown up to 100 m apart.
- Update frequency on location is horribly slow. On the way home from school (about 800 m) we get only 1-2 updated locations on the way.
- Safe zones (geo fencing) can only be set as a circle with a minimum radius of 300 m. It would be great to be able to set this as a self defined shape to be able to fence in the neighborhood better. Of course, that would also require better accuracy.

Overall - yes for calling, all other features need to improve A LOT.