yaheetech.shop Reviews 

Order / Ref: W36219189-1L-E / 89219229-A
Item: Yaheetech 3m 8 Ribs Garden Parasol Patio Umbrella. Absolutely appalling experience buying through The Range Marketplace. I ordered 5 patio umbrellas, but only 1 item arrived, and even that single item was damaged and poor quality. The seller (Monumart / Yaheetech) admitted in writing that the second package containing the other 4 umbrellas was returned straight back to their warehouse. Despite confirming they received the returned items, I am still waiting for my refund. To make matters worse, they tried to pass the buck onto Evri to locate delivered items rather than taking responsibility for their own shipment. Meanwhile, The Range accepts no responsibility for marketplace sellers operating on their platform and ignores email support requests. They take your money instantly, but offer zero protection when third-party sellers fail to deliver. Do not buy from this seller or rely on The Range Marketplace. You will be left out of pocket, fighting for a refund for items you never received.

I bought two 12x12 pop up tents through Amazon. Both arrived broken and have very cheap metal rods. When I notified them to start a return process, I was expected to pay shipping to return them. These items are bulky and heavy and by the time you pay shipping, you will not get a refund. Be wary of this company because their customer service appears to be very poor. I am still awaiting a response from them so I will update this review once I get that.

I have been trying to return an item that I purchased through them via amazon, i started my return process on the 2nd July, it's now the 24th they're deliberately making it difficult. They don't reply often. The courier didn't show up on the day it should have done, I even stayed in all day. I have escalated this a couple times through amazon and nothing is being done. I just want my money back. It's getting beyond ridiculous now. I think they're just hoping I give up. They owe me £130 and I have chairs I have no use for as they do not fit my table. I'm supposed to be leaving for a 2 week holiday on the 26th so it's going to prolong this even longer. IF they actually arrange it as last time I got no confirmation

Disgraceful company who lie and offer nothing but delayed responses on purpose to delay refunds. I bought a chair off them it came not manufactured right it took three weeks to get an offer of a refund three weeks!!! unacceptable. The chair wasn’t cheap either be very careful when buying from them on Amazon as if you try and do one star review they cleverly block this!

Received a bird cage as a gift. This was in January for my birthday. Finally got the opportunity to open the box and put it together and it’s missing all the hardware, tray, and bowls. I don’t even care about the bowls, but requested hardware and tray. They refused to provide the parts without the order number, which we do not have because it wasn’t ordered by us and it was purchased 6 months ago! Really crappy of a company to refuse to send out a 20c plastic tray and $1 bolts. They do not stand behind their products and I have half a mind to contact consumer Ontario about it. The cage is useless without these pieces. A international, multi million dollar company should be able to send out products to support their own products.

Loved it! Quality is great, shipping is fast, product is as described.

I had ordered a Bird Cage, the item came damaged packaging, missing parts, damaged parts, several times trying to resolve this and getting no where, called Yaheetech direct, i have a bird coming , the lady said cant get involved as its being dealt with by mail, strange, was sent a mail to say they will ship parts, but explained over 40% missing/damaged, was fair and said please send a replacement, just cannot get an answer will now have to go back to Amazon, incase some one read this my order No Order # 026-7976219-2487545. I appreciate you may not be quick as Amazon, but its been 48 hours since i last heard, i beleive the item shipped to Me was either previously returned, has been used to replace parts from, the best place for the item i have is the skip

well surprise surprise, not heard anything from this 'company. Not even got the decency to reply and explain why. Shame we have to give one star they are possible the worst company I have ever had the misfortune to put an order through with Amazon. They really should be checked. JUST DO NOT USE THEM!!!!!

Ordered parasol and base. Company sent the 2 items via different carriers but didnt tell us. The base arrived when stated but no parasol. We arranged to send base back but parasol arrived after we sent the base back. Really need to sort out how you send goods as all it does is cause confusion. No wonder your score is so low. Communication is key here.

I returned merchandise now they won't return my 1000 dollars Iv had to dispute it .don't use them it's garbage merchandise and they are thiefs. Iv been since May trying get my money back Iv filed multiple complaints and all they can say is we don't have a refund button contact tic tok shop a tic tok shop won't even talk to me .order number 577362050930217571 and return number 4035323667966104163

Umbrella and base came SUPER fast which was awesome! The umbrella and base seems good except that so matter how hard I tighten the pole, it continues to turn. So I keep finding my umbrella turned into an area where I have a backyard electrical line running to my house and it gets stuck on that. That kinda sucks. Everything else seems good for now.

Bought office chairs. They fell apart within a year in multiple ways. YaheeTech first refused to respond, and then when Amazon made them they said they do not stand behind the quality of their product and refused to do anything. Terrible quality, terrible customer service.

My Amazon account was hacked and the individual purchased multiple products which 3 of the products came from Yaheetech. It took 3 days after I inform Amazon of the hack and Amazon stated they contacted Yaheetech about the issue and Yaheetech still shipped the Fraudulent, unauthorized purchase to the individual.
I contacted Yaheetech several times since Monday, finding out of the hack and all I got was voicemails and no response, call back, or contact from this company. I selected all the selections from customer service, front desk, a d the accountant prompt and it takes you to a voicemail. Please be aware of this company

Avoid this company. I placed an order through Amazon with Evri delivery, but the item was larger than Evri expected, which caused delays. The tracking later showed that my postcode was “incorrect,” so I contacted the seller for help. They were unhelpful and simply told me to contact Evri, which I couldn’t do as the system wouldn’t accept my postcode. After checking myself, I realised that the parcel had been returned to the seller’s warehouse. I informed them of this, but again, I was just told to contact Evri. The next day, they asked me to confirm delivery to my address, even though the tracking and delivery photo clearly showed it had been returned to their warehouse. I sent screenshots of the tracking information and waited another 24 hours for a response. The only solution offered was to resend the item, which I no longer wanted due to the poor experience, so I requested a refund instead. I then received no response for over 24 hours, so I contacted Amazon, who ultimately issued the refund. Overall, the customer service was unacceptable, with no real effort made to investigate the issue or contact Evri themselves. It took a week to resolve, and in the end, the seller did not resolve it at all, Amazon did. If I hadn’t searched for their warehouse postcode and entered it into the tracking system myself, they would likely still be insisting that the item had been delivered to me.

The boards inside my planter warped on the first rain. I sent pictures, sent e-mails and tried chat with no answer. Customer service has been terrible.

Do not count on this company to do the right thing. Poor customer service. They do not care about their customers. I have been asking for hardware for 9 months for my chairs that were within the 2 year warranty period but they did not honor it. I have spent 10+ hours trying to get simple hardware from them 20+ emails, 5+ phone calls, still refuse to send me the simple hardware. Please contact me back!!

This company refused to send me replacement hardware or even allow me to purchase replacement hardware ! I received one of their couches as a gift and some how the screws were not in the box ! After 4 days of back n forth messages they still refuse to allow me to purchase hardware replacement or send it out to me ! Such a shame !!!

Ordered two beside cabinets from this company via Amazon and never again! After assembling the second one, the top was damaged and obviously during at the manufacturing stage. They tried to paint over the damage and not very well. When I complained via Amazon about one product, they asked for it to be sent back and will refund the money! Once it went into the delivery companies system, they refunded all the money. Obviously, thought as a gesture of goodwill but oh no, that this company! They now want the other one. With no box to return it, they insisted I buy one or ask friends and family for any spare boxes. I have even offered to pay for the one still with me but again, brains are not on their side. Shocking company to deal with and would never buy anything from this lot again! Will Amazon deal with them, I doubt it as they have not been helpful during this whole farce.

I bought a couple outdoor chairs from YaheeTech. I emailed them because the hardware began to rust and inquired about obtaining replacement parts. They requested my order number, which I no longer have because I’ve had them for a while. I sent a photo of the manual I have that came with my chairs including the model number, and stated the safety hazard. They refused to discuss replacement parts, even at my cost, without my order number. This is a safety hazard, and it’s clear their email is a method to avoid having to provide customer service. People delete emails with order numbers after items are received. They don’t hold on to emails forever. Company shouldn’t be able to sale products in the U.S., if they’re willing to put customers at risk and refuse replacement parts.

I don’t understand and you’re putting people at risk. I’m considering reporting this to the Federal AG. Consumer Protection Las existent for a reason.

I love this brand! I buy from them often and love that it’s delivered straight to my door and is quality my family has enjoyed for years.