Yanwenexpress Reviews 

The drivers thow packages at your home. They are rude and the company takes no ownership in this

I would give them a minus 10 if I could .

No response to queries, and wrong ino.

The package was delivered today, but I noticed that the bag had been slit open and taped back together. Inside, the inner package was also cut open and part of the product was missing, as well. This is not the first time this sort of thing has happened. Horrible!

I would have tolerated if they were late, but apparently their best drivers put my order in the wrong location, near my home. And put photos of the wrong location as evidence they made delivery

This is the worst shipping company in the world they dont have any customer service there drivers do what they want i been waiting for my package since yestarday until 9:30pm i send them pictures of the driver he was 3 blocks from my business for 3 hours and he never brought my package today i write to there chat i spoke top Mia and she has no answer i send her also the picture of the driver near my business for 3 hours and im still waiting for an answer and nothing this is the worst company it should be out of business im also contacting the BBB and leaving a review with them as well because i know im not the only customer thats has experience this with this horrible company. I will never buy anything from a company that uses this company for shipping I also wrote to the company and Ebay so they cancel all business with this bad company

I was expecting a package from Smooche who used this company to deliver . It showed that the packagehad been delivered to my front door however it wasn’t there we checked our cameras and they showed no one ever entered the property . The driver who I believe to be female never went past my mailbox. And I have attempted to reach feeling she stole it. I attempted to email the company but the email bounced back as undeliverable. Between Smooche and Yawenexpress my whole experience has been a nightmare!

I followed tracking info from Yanwen online and was watching for my parcel all day. It was stolen soon after delivery. The driver took a photo showing it was plopped over my low front gate, about 3 feet from a busy sidewalk and in full view. The driver said it was left at the front door. The front door is at the other end of a brick walkway. It was not anywhere near the front door. For 2 days I have been trying to get Yanwen to accept responsibility. They refuse.

Constantly leaves my packages on top of the parcel lockers - out in the open/unsecured instead of leaving them in front of my door like GoFo, FedEx and UPS do.

This is my first time receiving a package delivered by Yanwen Express and, hopefully, my last. My package was supposed to be delivered between Oct. 24-26 but it was delayed. Not an issue.

Today, my package was originally estimated to arrive from 1:20pm to 3:20pm. Every time I checked if my package had been delivered, the ETA would have an increasingly later range. As the driver with my package drove back and forth between neighborhoods, YWE continued to push back my ETA until my package was finally delivered at about 9:00pm.

The electronic receipt said it was at the front door but it was not at my front door or garage door. My package was left in my mailbox which is over 500 feet from my house on a road with NO traffic lights. The only reason I walked through the dark to get it is because I have had packages stolen before.

YWE needs to make efficient routes for their drivers and properly notify their recipients when packages have been delayed. This is some of the worst service I have experienced from a delivery service in a long time.

IF THERE WAS A NEGATIVE NUMBER, I WOULD USE IT! BY FAR THE WORST DELIVERY COMPANY OUT THERE! AND FORGET ABOUT ACTUALLY TALKING TO ANYONE TO LOCATE YOUR PACKAGE!

Chicwish uses Yanwen express which is a fraudlent scam of a company. they will never deliver your package and hold it indefinitely at a warehouse. Chicwish is no help either. my advice is save your money. shop elsewhere.

Hi there!
I am a customer in Tucker, Georgia and I wanted to express my appreciation for your delivery staff. I always receive my packages where they are supposed to be delivered. Job well done!

Shitty company—they take as long as they want, and their tracking system misleads you the whole time. Medicines sit in the delivery truck for 12 or 14 hours at 90 degrees.

I would give this negative stars if possible. I ordered a product that claimed to be made in the USA, but instead it was a shell company in London that sources the work to China. I did not know this was the case until I got the tracking number for it. It arrived within a reasonable window into the US, but the moment it got here, thats when the trouble started. The in the states company in Doral, FL is a warehouse that sends their people out to deliver the packages. First, my package said it got from Miami to Hudson within hours (not possible because Miami is well over 8 hours away from me). Then my package said it was in Hudson and out for delivery... for over a week. They supposedly attempted a delivery, but claimed that it could not be delieverd "because the business was closed". Clearly my address was a residential address, but they did not deliver at all. When trying to reach out to this company, expect responses after several days, and in the middle of the night (odd because I thought they were in the states). Turns out there is no way to contact the in state carrier, you have have to contact Yanwen's China customer service so they can reach out to their people. After emailing all pertinent information about how to deliever the package with several options available for delivering the package by any means possible, several more days went on without a peep from them, then all of a sudden my package is lost. What it really boiled down to is they couldn't figure out how to get to my house, and instead of working with me to deliver the package, it was easier to say its lost. This company is highly incompetent and not worthy to call themselves a trusted logistics company. By all means you should avoid dealing with this company. Basically after waiting several weeks, the verdict being they lost my package is unacceptable.

It pains me to even give this company even 1 star! We have an access code to our building and instead of using the intercom to get access, the driver just left. I gave them the access code that very day. They assured me it will be redelivered in 1-3 days. Today is the 5th day and they keep saying the same thing. They have been holding my 2 packages and not attempting to redeliver. I have called the retailer and told them to ban them from my profile. Seeing their reviews, I know I am not the only one. This company should not be in business. Please call the retailer and tell them not to use this company. They have no customer service and take no responsibility.

Just don't use them. They stated that they had attempted to deliver but had no access. Its a house with no gate, so im not sure if they wanted access to my living room to deliver the package. I got a hold of an actual human after 1 month which they then told me that my package was lost.

Totally unresponsive to inquiries about why my package is just sitting in a warehouse, and has been there for 6 days. It is in my city, but I cannot get tiktok or the seller or the carrier to help. This evening I look at the tracking and it says: delivery attempted. Could not deliver due to invalid address. This is the same address they have delivered stuff to many times. These International carriers are incompetent.

Driver was lazy and ignored multiple signs for package placement. Didn’t even ring doorbell. Their customer service person initially used boilerplate cut and paste and didn’t take the time to read my messages first. I have no idea how this company stays in business.

My package was delivered to the entirely wrong address (which their photo confirms) and my package was therefore stolen. I have another package out for delivery with this same company and there is no way for me to contact anyone to ensure correct delivery.

Scam yanwen shipping service items never arrive. This business should be shut down.