Poor communication
My overall experience with this service was very disappointing.
Their promotion said there was a one-month free trial, so I joined. However, I did not remember the exact date when I signed up. I contacted customer service and asked when and how my subscription would start. The response was something along the lines of, "Just continue doing what you're doing."
Since I was still new to this industry and was experimenting outside their platform, I continued with the trial.
Later, I asked again, "How can I subscribe?" The response was simply that it would be done automatically and that I should continue doing what I was doing. But that did not answer my questions. What would be done automatically? When would it happen? How would the payment be processed? I could not find clear information about this in their knowledge base.
I asked again, and this time I finally received a clear explanation: "The free trial will automatically become a paid membership unless you cancel it or the payment cannot be processed. Please make sure you have enough funds in your PayPal account or have another payment method linked to your PayPal account."
At that point, I realized I had probably missed the payment date. I added funds to my PayPal account and sent them an email saying, "I just added funds to my PayPal account. Can you please process the subscription payment?"
The next morning, instead of receiving help with the payment, I received a notification that my song had been deleted.
I asked what I could do to resolve the situation. I could not find anything in their knowledge base explaining how to manage subscription payments, and there was no clear button or easily accessible subscription information in my user interface. The solution they gave me was simply: "Create a new artist and upload the song again."
No, thank you.
How can I trust this platform with my work if something like this can happen? What if I had spent almost a year building my artist profile and uploading my work, only for everything to suddenly disappear because of a mistake I made as a beginner, especially when the available information and instructions were unclear?
As someone new to this industry, I asked for help multiple times, but the answers were initially vague and did not explain what I needed to do. By the time I finally received a clear answer, my song was deleted.
I understand that users also have a responsibility to manage their subscriptions. However, clear instructions, accessible subscription information, and better warnings before deleting someone's work would have made a huge difference.
This experience made me lose confidence in the platform. I do not feel comfortable continuing to use a service where my work could disappear because of a subscription issue that I struggled to understand and resolve.
Thank you, and goodbye.
Reply from Yeebra
Thank you for sharing your feedback.
Our service includes a 30 days free trial that automatically transitions into an annual membership via PayPal, as outlined during signup and in our communication.
We even provide a 14-day grace period with multiple automated payment attempts to avoid service disruption.
In your case, three separate payment attempts failed over two weeks due to insufficient funds in the linked PayPal account. While we assumed it went without saying that an active account requires funds to process a payment, our automated system must take down distributed content when a subscription remains unpaid after extended notice.
We regret that the subscription process caused confusion, and we will use your experience to strengthen our communication—specifically ensuring it is crystal clear that an account must have sufficient funds to cover the membership fee to avoid automated content removal from music stores.
We wish you the best with your future releases.
