Yeti Airlines Reviews 

One of the Worst Airline Experiences in Nepal!

I had a terrible experience with this airline. They charged extra money for excess baggage, but when it came to receiving the luggage, some of my belongings were missing or not properly accounted for. This kind of service causes unnecessary stress and frustration for customers.

An airline should prioritize customer satisfaction, handle baggage responsibly, and provide transparent service instead of creating problems for passengers after collecting extra charges.

Based on my personal experience, I would not recommend this airline to others. Please think twice before choosing this airline. Very disappointing service!

Yeti Airlines – Serious Concern About Delay & Ground Service

I was travelling on Yeti Airlines flight YT 921 from Kathmandu to Bhadrapur, scheduled for 10:00 AM on 30 September. My boarding pass shows the same flight details.

The flight was delayed by almost two hours. During the delay, passengers were transported by bus and then kept waiting inside the bus for around 25–30 minutes in very hot conditions. This was already an uncomfortable experience after such a long delay.

What made the experience even more disappointing was the attitude of the staff member checking boarding before we proceeded to the aircraft.

I politely asked him, “Sir, if you are keeping us in the bus for this long, wouldn’t it be better to keep passengers waiting inside the terminal instead?”

His response was extremely unprofessional and dismissive: “Just go to the plane. The plane is not on your schedule; it will be on ours.”

I understand that flight operations can face delays and that safety and operational requirements may require schedule changes. But passengers’ time, comfort and dignity also matter. If the airline has already delayed passengers for nearly two hours, the minimum expectation is respectful communication and proper passenger handling.

As someone who works in the hospitality and service industry, I found this attitude particularly disappointing. A delay can happen; poor communication and lack of hospitality should not be part of the service.

Yeti Airlines itself states that its customer-care service aims to be attentive to passengers’ needs and provide a good travel experience.

If you are planning to fly to Pokhara, do yourself a favor and book with Buddha Air or Shree Airlines instead. My experience today has been an absolute nightmare. My original 7:40 AM flight was cancelled. I was then offered an 8:00 AM flight, which was also cancelled. Finally, I was put on the 9:30 AM flight, which has been hit with further delays.

I have been stuck at the airport since 5:00 AM, watching Buddha and Shree flights depart for the same destination on time. This proves the issue wasn't the weather—it was this airline's incompetence.

I couldn't take a refund because my return tickets and Airbnb in PKR were already locked in, so I was essentially held hostage by their schedule. To make matters worse, there has been zero support from the staff. No light refreshments were offered to the passengers—some of whom are elderly—leaving us with nothing but the stale food options available in the terminal.

I made a mistake and bought a ticket for 13.01.26 instead of 13.04.26. I noticed right after I received the booking confirmation and tried to change it in every possible way without success. I sent an email to the flight company Yeti Airlines Nepal and did not receive a response. I sent an email to Agoda through which I bought the ticket and the answer I received was that I should pay a fine which is the price of 2 new tickets, which is a real disgrace.

Dear Yeti Airlines Team,

I hope you are doing well.

I recently booked my ticket with Yeti Airlines from Saudi Arabia. My ticket clearly mentioned 54 kg total baggage allowance, and I already paid for it when I booked the ticket.

However, at the boarding counter, the staff told me I had to pay 4000 more. I explained that my ticket already includes 54 kg, but they did not accept it. After a long discussion, they reduced the amount to 3000, which I paid. When I asked for an invoice or receipt, they refused and said, “no need, just pay and go.”

I believe this 3000 may not have been an official charge, as no receipt was provided. I have traveled with Yeti Airlines around 10 times before, but I have never faced such an issue. This experience was very disappointing and felt unfair.

Kindly look into this matter and take necessary action. I would appreciate your response and clarification.

Thank you for your attention and understanding.

Sincerely,
Balkrishna pangeni

Flight delayed by 3 hours, instead of telling us that they kept telling it was delayed by 1 hour 3 times. I talked to yeti airlines customer support explaining that we have important dinner that we can't miss and the operator replayed that we can have any refund, the only way to get a refund is to cancel the flight. Sadly we are gonna miss the dinner, I am writing this as I'm sitting in Katmandu domestic airport waiting to board the plane.
DO YOURSELF A FAVOR AND DON'T BOOK WITH THEM.

When the flights from Pokhara kept being delayed or canceled due to the weather we got in touch with the Pokhara office of Yeti to see what could be done to ensure we got back to Kathmandu. Responses were almost instantaneous (big shout our to Chhetin Gurung!!! 🥰) and changing our flight was fast and without extra cost. I have never seen such service and to top it off we actually made it on a revised flight out. Thank you @yetiairlines!