youknow.co.nz Reviews 

Very Disappointing, Ordered a hoodie and was sent an email to say it will be shipped out in 1-3 business days.. then to be emailed after 8 business days just to be told my order is being refunded due to being ‘oversold’

Should manage stock levels better or mark the item as sold out on website.
Won’t be ordering from there again!!!

Just an experience that wasn't very good ordered item followed up with an email a week later I was told order will ship in 1-3 days 5 days later followed up with another email and 2days later order was refunded comms could do with an improvement

Not only are the clothes expensive but the shipping is also expensive and takes forever. After a week from placing my order, my order did not progress therefore I followed up with the customer service team who was great. The customer service person I had was Kylie and she replied to me within a 1 - 2 hours apologising for the delay and following up on an update for me. Finally the next day I was notified that 1 out of 2 of my items had been sold out so I was getting a refund and a voucher. However I only wanted both of the items and when I asked if I could return the other item and have a refund, she again responded to me within an hour, apologising again and giving me my refund.

Though I didn’t get my items, I’m glad I was able to get a full refund without the hassle of going back and forth.

I’ve been supporting YouKnow Clothing since day one and have been buying their gear for everyone in my household ever since their very first hoodie release.

The quality, fit and designs have always been on point, but what I love most is how the brand has continued to grow while still keeping that authentic feel. At this point, it’s basically become the go-to clothing brand for my whole family.

Big respect to the team — genuinely one of my favourite NZ brands. Can’t wait to see what comes next! 🔥

The worst customer service, delayed responses, lack of information of timeframe in dispatching items, partial refunds after 15days of ordering, bot responses.

These are huge redflags for a business that should be well and truly established, instead you feel like your dealing with a content creator who started thier business on sharing to buy sell and trade fb pages. Big names associated with this brand but obviously a after thought and more of a investment. I've read the reviews and the issues go back years, even temu have better statistics. I ordered online for the first time (iv shopped instore sylvia park) and that experience was enough to make it my last. I dont support businesses that have no real need for customer sarisfactory. Take this review as you will but i would suggest shopping elsewhere theres alot of brands that offer better quality and experience.

Shein quality! Poorly made, bad sizing, which is odd as I buy from so many different brands but have never had this experience.

The quality isn’t as good as it used to be, you pay $109 for a hoodie and it feels like it came from shein. You’re pretty much just paying for the brand name.

Friendly staff, nice clean store, mean gears. Highly recommend for some good quality street wear. Love the material and style! Churr YOUKNOW 🔥 served by Cas, the man 🔥 music always a viiibe

Great store with a wide range of clothing for adults and children. Love a kiwi brand!

They’re making good sizing fits for bigger people, appreciate the customer service too. Not pushy and are friendly.

First in-store shopping experience after always shopping online.
Staff were epic, shop is a vibe.
Will definitely be back!

Lovely staff always helpful and friendly service:)

Karen is so friendly and helpful in store love coming in because i mainly purchase online :)

Bought some new gears from Sylvia park, I was served by Karen, very nice and helpful :) will be back again!

Tori was super, she stooped all her tasks to serve me so well :)

She was very talkative and nice and it wasn’t awkward when shopping

W customer service.

Awesome store, with the best customer service in town! Quality products and quality service

The staff at the store were absolutely amazing and so helpful with answer questions and recommendations to what I may like and what I was looking for.
I am super happy with my purchase and the help I got.

Thanks again team..

Very helpful and lovely greeting