Your.Rentals Reviews 

644
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the staff helpful and responsive, with specific individuals often praised for their dedicated assistance and clear communication. Reviewers frequently reported quick and effective resolution of their issues by the support team, appreciating their problem-solving approach. However, some customers reported significant difficulty in contacting support, often limited to email communication with notably slow response times. Several people experienced unexpected booking cancellations, sometimes due to overbooking issues, leaving them stranded. There were also instances where customers felt unsupported or received no response to their critical issues. Additionally, some encountered problems with properties, such as check-in difficulties or unresolved issues during their stay.

What people talk about most

Booking process

Users describe ambiguous interactions with the booking process, with many customers reporting significant... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising individuals for their... See more

Customer communications

Customers had negative experiences with contact, frequently reporting difficulties reaching the company by... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the quick, effective, and... See more

Response time

People report ambiguous experiences with response times, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.

Company replied

Rated 4 out of 5 stars

Your.Rentals has really boosted our bookings thanks to the many channels they work with and competitive prices.

Company replied

Rated 4 out of 5 stars

Nicole was very helpful in solving my transaction dispute. It took a long time for it to be resolved, probably not nicoles fault,but payoneer took along time .

Company replied

Rated 5 out of 5 stars

As a host, I’ve received many bookings through Your.Rentals — far more than I expected, especially in the first two months. I was worried about having a fully prepared apartment sitting empty, but... See more

Company replied


Company details

  1. Software Company
  2. Vacation Rental

Information provided by various external sources

Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.


Contact info

3.4

Average

TrustScore 3.5 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(644)

108 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not use your.rentals to host

Do not use your.rentals to host. when you cancel future bookings due to not doing short term rentals anymore they will continually charge you cancellations fees unlike VRBO, Booking.com and Airbnb. They're a third party website that is ran by greed.

March 19, 2024
Unprompted review
Your.Rentals logo

Reply from Your.Rentals

Dear Ottej,

Thank you for sharing your experience with our platform. We are sorry to hear that you have had a negative experience with cancelling future bookings on our site. Our cancellation policy is in place to ensure fairness and consistency for all parties involved. However, we understand your frustration and we will take your feedback into consideration as we continue to improve our services.

Please note that Your.Rentals is an independent third party website, and as such, we do not dictate the policies of other booking platforms such as VRBO, Booking.com, and Airbnb. Each platform operates differently and has their own set of rules.

We value our partnership with hosts like yourself and strive to provide the best possible experience for both hosts and guests. If you have any further concerns or questions, please do not hesitate to reach out to us.

Thank you for choosing Your.Rentals.

Best regards,
The Your.Rentals team

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Rated 5 out of 5 stars

The apartment is so gorgeous and so…

The apartment is so gorgeous and so big.
It’s really nice and really clean
Just like the picture no fraud there. And the owner are really good they responded fast to each message I sent
We really had the best time there. Pretty sure it’s even better to go there than to go to a hotel. Cheeper and cleaner and you’ll have your own space without anyone touching your stuff.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

I have to use Maria at your.rental for…

I have to use Maria at your.rental for all my technical issues, as I have difficulties with my limited abilities.

Maria I can't speak highly enough in solving my problems, and it's always with a pleasant attitude, she is a star +

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Anne

Anne, is really excellent at her job! She has been taking time to explain to me all the finer details of the platform. Keep up the good work!

December 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Outstanding

Our three-night company gathering at this property was superbly organized. The property agency's staff was incredibly attentive and collaborative, exceeding our expectations. The accommodations were comfortable, and the amenities added a touch of luxury. Highly recommend for any corporate event – a top-notch venue with a dedicated team!

November 26, 2023
Unprompted review
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Rated 1 out of 5 stars

Unfortunately I booked the appartment…

Unfortunately I booked the appartment in Bulgaria via Your rentals and the service was extremely bad at the place. I complained to the company Your rentals and demanded a price reduction according to the Danish law. The company customer service just said "fuc* you" in a very nice way. Very disappointed with this company and the service they rpovide. I don't recommend this company.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

A perfect stay

Every thing was perfect. They were so welcoming and wonderful. They helped us with everything without no problem and so polite and positive.

August 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Anne

Anne, was great and went far and beyond to help me with my refund in a very prompt response and outcome. Thankyou Anne

October 2, 2023
Unprompted review
Rated 4 out of 5 stars

Great location, clean, comfortable and reasonable price

I had a wonderful stay at this 4 room apartment in the heart of Copenhagen. The location is perfect, close to harbor, restaurants, and sightseeings. The apartment is spacious, clean, and well-equipped with everything you need for a comfortable stay. The host was very friendly and helpful. This apartment is a gem, and I would highly recommend it to anyone looking for a cozy, spacious and convenient place to stay in Copenhagen.

The only problem we had was an ongoing repair around the house walls that made us wake up early.

September 26, 2023
Unprompted review
Rated 4 out of 5 stars

We were four girls travelling to…

We were four girls travelling to Copenhagen for a cultural visit. It was a short walk to everything, grocery store just a few meters away and a delicious Indian takeaway place across the street from the apartment.
The apartment was really cozy and rather clean. The beds were absolutely great and comfortable.
We had a great stay and would recommend 😁

September 20, 2023
Unprompted review
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