They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.
Company replied
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Created with AI, based on recent reviews
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Vesterbrogade 149, 5., 1620, Copenhagen, Denmark
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
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Do not use your.rentals to host. when you cancel future bookings due to not doing short term rentals anymore they will continually charge you cancellations fees unlike VRBO, Booking.com and Airbnb. They're a third party website that is ran by greed.

Reply from Your.Rentals
The apartment is so gorgeous and so big.
It’s really nice and really clean
Just like the picture no fraud there. And the owner are really good they responded fast to each message I sent
We really had the best time there. Pretty sure it’s even better to go there than to go to a hotel. Cheeper and cleaner and you’ll have your own space without anyone touching your stuff.
I have to use Maria at your.rental for all my technical issues, as I have difficulties with my limited abilities.
Maria I can't speak highly enough in solving my problems, and it's always with a pleasant attitude, she is a star +
The best intelligent software and equipment enabled to attract customers worldwide. (Highly Legitimate)
Anne, is really excellent at her job! She has been taking time to explain to me all the finer details of the platform. Keep up the good work!
Benjamin goes beyond the call of duty and is one of the best account executives
Our three-night company gathering at this property was superbly organized. The property agency's staff was incredibly attentive and collaborative, exceeding our expectations. The accommodations were comfortable, and the amenities added a touch of luxury. Highly recommend for any corporate event – a top-notch venue with a dedicated team!
Juana helped me get a 80% refund from a property host who did not keep his promise about refunding me for a terrible accommodation stay. Grateful to have her immediate help throughout.
Unfortunately I booked the appartment in Bulgaria via Your rentals and the service was extremely bad at the place. I complained to the company Your rentals and demanded a price reduction according to the Danish law. The company customer service just said "fuc* you" in a very nice way. Very disappointed with this company and the service they rpovide. I don't recommend this company.
Nice apartment that lived up to our expectations. Would recomend!
Every thing was perfect. They were so welcoming and wonderful. They helped us with everything without no problem and so polite and positive.
Excellent!!! Great location! Very well maintained and a great pool
Anne, was great and went far and beyond to help me with my refund in a very prompt response and outcome. Thankyou Anne
I had a wonderful stay at this 4 room apartment in the heart of Copenhagen. The location is perfect, close to harbor, restaurants, and sightseeings. The apartment is spacious, clean, and well-equipped with everything you need for a comfortable stay. The host was very friendly and helpful. This apartment is a gem, and I would highly recommend it to anyone looking for a cozy, spacious and convenient place to stay in Copenhagen.
The only problem we had was an ongoing repair around the house walls that made us wake up early.
We were four girls travelling to Copenhagen for a cultural visit. It was a short walk to everything, grocery store just a few meters away and a delicious Indian takeaway place across the street from the apartment.
The apartment was really cozy and rather clean. The beds were absolutely great and comfortable.
We had a great stay and would recommend 😁
The accommodation was very clean and comfortable.The location was excellent. I can highly recommend.
Very easy to check-in, everything was exactly as promised
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