Saint Laurent Reviews 557

Hi! I bought from Mytheresa beautiful sandals babylon gold sandals YSL but these sandals for one time wear,appeared big black spots from the first hours,I was shoemaker they said it's impossible to to do nothing,I wrote SL they answered but didn't help, Mytheresa wrote we'll answer but no answer still.I bought it with taxes about 1500$.Why they don't look to quality I cannot understand,I've about fourty golden shoes from different designers they are perfect.Why YSL cannot do good quality for this price

YSL Bag is the worst bag I’ve ever bought.I have been incredibly patient for 5 months, and this level of service is completely unacceptable. I am no longer interested in waiting for a repair. I demand a full refund or a brand new replacement immediately. Please let me speak with your Store Manager right now.

I ordered a Cassandra Mini Top Handle bag in White. It arrived very quickly however as soon as I opened it it certainly wasn't white, more beige. Then I noticed the sides where it was stitched was a green/yellow colour. Upon further inspection it looked like there had been some kind of reaction with the glue as it was also in the inside of the flap but worse. I reached out to customer services and after getting cut off their online chat and 2/3 calls with a 30-60 min wait each time got through to someone. I was advised this wasn't normal and they would arrange a replacement or refund. I explained I wanted the bag for a special event at the weekend so need a replacement sent that day. I was advised if I purchased another bag they would ensure the warehouse would quality check it before sending and sent me a return label and ensured the refund would be processed as a priority. The 2nd bag arrived the next day and was even worse than the first one. It took 22 mins to get through on the phone again. Mid conversation I got cut off. 3 further calls that day, with one being on hold for over 1 hour, I gave up. I received an email with another return label and said they were investigating. I asked for someone to call me. No one did. When I received confirmation from the courier the 2 bags had been returned successfully I emailed for confirmation of receipt and refund. I have still had nothing. I called again and was told the refund had been processed and to wait up to 10 days. I asked for an explanation and was told a manager would call me. Still no response, acknowledgement or confirmation. I have called again this morning only to be cut off again before getting through. They have over £4000 of my money!! Absolutely appalling. After another hald hour wait for the second time today i've been told they aren't sure if my refund has been processed and will chase the warehouse.

I have an uptown clutch, over the years it started to smell…. Bad! I took it to the Birmingham store, they looked and spoke to me like I was something on the bottom of their shoe!
I email CS and they gave me Bond Streets details. Bond Street could not have been more helpful! ♥️
A replacement bag is on its way. Amazing service eventually.
I’ll remember NEVER to give the Birmingham store my ££!!

I am extremely disappointed with YSL’s service. I placed an order and received completely wrong items, including unrelated makeup and a dirty razor. My actual order was never delivered.

I contacted customer service multiple times, sent all requested proof, and followed up repeatedly, but they ignored my emails and provided no resolution.

This level of service is unacceptable for a luxury brand. I do not recommend ordering from them until they fix their fulfillment and customer support processes.

My wife bought a pair of shoes with the gold YSL attached. After a few wears the gold YSL snapped - Not good enough for this price

WORST COMPANY! Do not shop. I returned my order they “processed a refund” through wire. It has been over a week and the refund is still not in my account. Mind you I had to contact them for my refund! Awful company and service. Do not shop

Received wrong items. They offered clinique and sent cheap alternatives.
To begin with immediate reply and assurance that it would be rectified. Absolutely nothing and no reply to further emails. Scam.

My parfum it’s broken He came without the cap libre ysl le parfum vaporristeur spray

YSL’s handling of this matter reflects a serious failure in basic consumer protection and commercial responsibility.

A YSL handbag—priced at nearly $4,000—was purchased as a Christmas gift and never delivered. We have been informed that the package is “with FedEx” and that an “investigation” has been opened. Timelines provided by customer service have ranged from “a couple of days” to 7–10 days, demonstrating a lack of clarity, consistency, and procedural control.

More concerning is YSL’s decision to place the burden of this loss on the customer.

Under fundamental consumer-protection principles, the seller—not the buyer—retains responsibility for delivery of goods. Any contractual or logistical dispute between YSL and its carrier is an internal matter and should not delay resolution for the consumer. We did not select the shipping provider, nor do we have any ability to influence or expedite their internal processes.

At present, the only party suffering financial harm is the customer: we are out nearly $4,000 with neither the product nor a refund. No replacement has been offered, no refund initiated, and no definitive resolution timeline provided. Repeated references to an “ongoing investigation” do not satisfy the seller’s obligation to deliver the purchased goods or return payment within a reasonable period.

Luxury pricing carries an expectation of professional standards, accountability, and timely remediation. Passing liability downstream to the customer—particularly during the holiday period—is unacceptable and inconsistent with basic commercial practice.

We are formally requesting immediate resolution through either:
1. a full refund, or
2. prompt replacement with confirmed delivery.

Absent timely action, we will pursue remedies available under consumer-protection law and take our business to a brand that upholds its obligations to customers.

I've been waiting weeks for an order to arrive and don't hold out much hope now I've seen these reviews. I'll be getting a refund through Visa and I urge everyone else to do the same if this company are ignoring you. Hit them in their pockets where it hurts. If I'd have known it was a Chinese company I would never have ordered in the first place.

DO NOT ORDER FROM THIS COMPANY saintlorian
It took ages for it to arrive. Wasn't what I ordered (meant to be Clinique) instead I got some cheap Chinese knock off.
I complained they have sent the wrong stuff, I asked for a refund and now not replying to my emails.

The good took a longtime to arrive.
The quality is very poor. Watered down mascara. Broken lipsticks. Complained and they said the wrong order had been sent so they would rectify it.
They didn't.
Asked for refund and now not replying to my emails.
Do not use this company they are terrible.

Dear Yves Saint Laurent Customer Support,

I am writing to express my disappointment regarding Yves Saint Laurent Libre Intense, which unfortunately has not met the quality standards I expected from your brand. After multiple uses, I noticed that the perfume consistently leaves visible stains on my clothing, regardless of fabric type or color. These marks are difficult to remove and have resulted in damage to several garments.

Given this issue, I find the quality-to-price ratio of the product to be unsatisfactory. A premium perfume should not compromise clothing or require extra caution during normal use.

I would appreciate it if you could look into this matter, as I believe it is important feedback for maintaining the quality of your products.

Thank you for your attention.

Sincerely,
Damaris Wanausek

Appalling customer service. I have been waiting 9 days for a delivery which is stated as 3 - 5 days on their website.
Customer service first asks me to wait 7 days, then they tell me I have to wait 14 days.
As a new customer to Yves Saint Laurent i wont be buying from them ever again

I am very very disappoint with ysl product.i bought ysl perfume just a week ago.it was fall down on the floor and the bottle was broke down.i wont buy this product again.i was really disappoint with the ysl perfume packaging.

Saint Laurent in Egypt is The worst customer service . I bough a perfume liner 150ml from marrasi branch for 8900 on 8:/8 on the next day I went to another branch with the receipt to refund the money as any international brand they refused because there was an offer and it cost 6750 so I asked to refund the rest and take the offer although there was many similar items on the floor they refused to exchange or return the item from another branch just because of the offer although o have the record . I am so disappointed.

I’m incredibly disappointed with the service I received from YSL. I purchased a pair of expensive YSL loafers less than two months ago and wore them only a few times before the metal YSL emblem fell off. When I contacted customer service for help, I was shocked by their response.

Despite their own policy stating that items can be repaired within two years, they refused to help unless I paid for the repair—and even then, it would take 14 to 16 weeks, by which time the season would be over and the shoes would no longer be useful to me. They offered no courtesy repair, no sympathy, and no real solution. The representative showed zero care or accountability, which is unacceptable from a luxury brand.

I own many designer items from brands, and I’ve never encountered service like this. Other luxury brands stand behind their products—YSL clearly does not. This was by far the worst customer service experience I’ve had with any high-end brand, and I can’t justify purchasing from them again.

YSL messed up the shipping info when they shipped my handbag, so it was stuck in a customs loop, because the customs agents thought I was importing it for commercial use. Customs has been reaching out to YSL almost every day for over a week to get the info they need from YSL in order for the package to clear, but to no avail.

YSL's solution was to ask me to pay for the item AGAIN, and wait for a refund of the first payment ONLY when they receive the item back from customs, which could take weeks or months, or possibly never.

My only saving grace is that I paid via PayPal, so I have a dispute ongoing. When they found out about the PayPal dispute, they threatened to cancel my shipment unless I close the dispute.

It's been almost two weeks since it was supposed to be delivered and still no end in sight.

Don't let YSL bully you into paying twice or make you fearful of protecting your rights as a buyer.

I ordered an engraved perfume bottle 1 month in advance of my nieces graduation. It came with a chip on it and after 5 calls to customer support and promises to replace with expedited shipping, I only received emails saying the return label would arrive in 3-4 weeks, or the product was out of stock, or the billing department refused to replace the item and on and on. So now its 1 week before graduation and there is no gift, no refund, no care or concern for this awful experience. I will never spend another dime with YSL. Buyer beware! YSL has no interest in serving their customers.allow a replacement.