Saint Laurent Reviews 556

I have to join others in their negative experience even though I've had a really good run with Saint Laurent till recently. It's been the third time my order was canceled and the money taken. They do not release the funds, they cancel orders, but take a payment.
Moreover, the product I tried to buy this time didn't even show as low stock, and suddenly miraculously it wasn't available.
Now almost a week later I have no shoes and no money...
And we are not talking about 50 eur here...
Avoid, take your power as a paying customer and support other companies.

Bought a YSL puffy, leather peels off despite very little use and correct storeafe. Don’t buy from Saint Laurent!

First and last order with them. Ordered online, sub par quality and even worse customer service.

Have no reply’s for four days, that’s chat, email, phone, awful. Need to return an item. Read the policy and do it through your orders- order dosnt even show on my account although they have taken money. Big company abysmal customer service

Awful product will be throwing it in the bin where it belongs

Habe einen Artikel von 995 Euro im November 2022 zurückgeschickt. Jetzt ist Januar 2023. Ich warte immer noch auf eine Klärung und auf meinem Geld!!!
Never again buy something from this company. Terrible! Never experienced this kind of treatment from other luxury brands. This company just take your money and doesn't care about their customers.

I ordered my girlfriend a black handbag and received a fake one. Only reason I found out was my gf did not like the strap so we took it into the store. I called customer service and was accused of fraud. Manager didn’t bother to call me back. Mind you I am a decorated retired Air Force Veteran with a clearance still working for the government. I explained this to STL that I don’t have spare fake bags to try to exchange but they didn’t care. Horrendous company and customer services. I will never buy another STL product. EVER. Just got lucky my gf wanted to exchange it.

I think their customer service is great. I have always spoken to lovely people and have always felt I have had a great customer experience. Make sure if you have any issues at all to contact them as soon as you can and they are more than happy to help

I bought a medium envelope bag in dark natural from Saint Laurent. My order # is F1YSUSO101933248. The hardware on the bag when it was was antiqued hardware instead of shiny gold. Saint Laurent offered zero compensation for the disappointment or time wasted on this purchase and only offered me an exchange for the imperfection. I do think this inconvenience should be met with some kind of compensation in some way to the customer other than an exchange request.

I received an empty box when I purchased perfume. After 30 minutes with talking to customer service. After she took forever to find me even so I gave her my order #. Only to tell me they will send me an email. Scammers.

Awful customer service.
I purchased a pair of ysl loafers which were Matte black on the website and received a shiny leather pair. After being in touch with customer service and requesting an exchange, they reverted they couldn’t find the correct pair in store?!!! How does that work lol
I specifically orders from the official website and not other retailers which had the same loafers cheaper in order to ensure I will receive the correct shoes. Not only I got the wrong ones, they didn’t even care to find the correct shoes to replace them with. I don’t understand how such a high end brand allows this to happen, terrible and will not be purchasing again!

I have purchase YSL purse in 2021, when I receive the package only have Dustbag with the bag inside, no Box no booklet , no any paper only the recipe , I email them and they're saying they don't have any box to come with the bag because their shorted BOX due the Pandemic. What ? why they don't say anything when customer buy stuff from them so customer can decided either buy with out the box, and if when YSL send out package and if it rains , how my bag be protected from wet. Irresponsible answer from YSL customer service, they are told me call YSL store around and ask if they have any extra box to give out. Who will buy Luxury Bag with out the Box. from that moment I really hate and will ever never buy anything from YSL any more. YSL company really suck I have never have a bad experienced from any Luxury store beside YSL

I bought a wallet for my husband on our anniversary. The first wallet I ordered on Saturday I received an email to say it was cancelled Monday morning at 9am. I re-ordered at 10am and with exceptional speed my order was delivered to me UK Tuesday (the next day) all the way from Italy. The item quality is perfect and I’m just overwhelmed with how great the delivery service was.

I've only ever had excellent service at YSL, especially the David Jones Melbourne store and their Flagship store on Collins. I've purchased online also but find shipping takes a while but great products. If you want a perfect YSL bag go straight to their boutiques as I've purchased YSL bags from MyTheresa, NetAPorter and ssense and there was always something wrong with my YSL bag ie: kinks in the leather, no box, imperfect shape.

I order a YSL college medium bag about one year ago , a white one that I barley wear it because of the color , and when I did once cross body , the bag riped at the inside. I contacted YSL and ask them to repair the bag and they refused to do it and suggest me to go to repair my bag at local leather store. They were so disrespectful and told me that the bag was use to much , but the bag is like new because I didn t wear it that much.

I bought a bag from SL shop at dubai mall and later on the bag had a manifacture I took the bag to the shop at galleria mall abu dhabi and asked to replace it they refused and said will repair it and now I am waiting since 3 month for my bag every day I call and email but no response today I went the shop the sales man was so rode and said he talked to the manager and will not replace it I should wait more time to return the bag and when I asked to talk to the manager he is not answering his phone and didn't call me back even I called dubai shop and they said can't help me
I don't advice anyone to buy from SL very disappointed and poor customer service

Purchased bag whilst on holiday in Milan in June. Paid £1800. It was an anniversary present so I’ve only just started using it. 5 times in total whilst on our Uk holiday. The strap snapped on 5th day so took it in to Sloane street. They would not exchange the bag insisting the strap would be sent off for repair and would take 2 weeks. I cannot believe this is acceptable customer service. I’m left with a bag that I now have to carry by the handle , subjecting it to damage by greasy hands as I have no other bag to use on holiday. I would have expected better customer service. I cannot believe I have spent this much to have a bag break in so little a time

Bought a puffer bag, super excited to use it. Store associate told me he’ll pack a brand new one so I didn’t bother to check the condition of the bag, but upon taking it out of the dust bag when I was home I noticed a bunch of scratches, one of them specifically has leather peeling off. Went into the boutique the very next day, sales associate told me there was none in stock on the entirety of the east coast, MAYBE can get one shipped in from California. It’s coming to almost 3 weeks now and has received no updates.

Horrendous customer service form your Bond Street store. If you’re going to buy from YSL then get it online because the stores will only exchange or give you store credit should you wish to return. I was extremely disappointed with the quality of bag hence trying to return only to be told that I will have to accept store credit (which is accepted in only 2 London stores). I’ve now got £2000 in credit for a brand that I wouldn’t ever touch again. I’d go elsewhere if you actually want something that is of high quality and to be treated with respect as a customer! Never again

I have had the most awful customer service from your team at client service GB. I have been trying to return a parcel for over a week now and nobody calls me back, nobody collects my parcel and nobody wants to help at all. I have chased and contacted the team multiple times daily and they just are not interested in helping. The staff are so rude and almost had me in tears this morning because I was just being fobbed off yet again. A man from a DHL office came and helped me in the end but I am so disgusted such a high end brand offer such an awful service. I expect next my refund request will be rejected due to length of time to return, which is not my fault at all.