YSL Beauty Reviews 157

I am extremely disappointed with YSL. I received completely wrong items, including unrelated makeup and a dirty razor, instead of the products I ordered.

Customer service is terrible, they repeatedly asked for proof, which I submitted multiple times, but then ignored all my emails. No solution or response was ever offered.
This is unacceptable for a luxury brand. Very poor service and a complete waste of money. I do not recommend ordering from them.

They sold counterfeit perfume to me. The perfume doesn't even last more than a minute on you. I have tried it on my friends too and they have same opinion. I am looking to return item. They also mentioned that they sent me a free 2ml sampler to me and I never received it. I contacted their customer care as soon as I received their package and they said I don't see anything related to it in their order details. But now when I search with my order number I see it in my orders list and they are even asking me to review it.LOL. the perfume name is libre le parfum. It is better to get something from shops nearby as opposed to online since they sell counterfeit products. Full disclaimer - purchased this on Thanksgiving .
Got it from yslbeautyus.com website

DO NOT order from this site. It is a scam!!!! Placed an order and after reading reviews, determined it was a scam. Tried to cancel my order immediately and was informed that order processed, HAS NOT SHIPPED and in order for me to get a refund, I would need to refuse delivery (which by the way takes 7-10 business days) then my refund would be issued within an additional 7-10 days. There is only ground shipping offered, NO ONE speaks English, they could not provide where the perfume was shipping from. THIS IS A SCAM SITE. DO NOT BUY from it.

Ordered what was an expensive aftershave for my son. I added another item just because the offer was if you spent £130 you’d get a free discovery set which included 6 mini samples from the more expensive range. I only made this order to get the minis so my son could choose which one he wanted for Christmas. The delivery arrived without the minis so i called ysl beauty only to be told they removed it from my order because I used a discount code. The discount code was sent to me by ysl to use as a new customer on my first order. Sadly do to this poor customer service I decided to return for a refund.

Fenwick Canterbury

Yvessaintlaurent counter, came in Friday 10th with my wife saw Syreeta before in store and she had helped us.
She has just wonderful nature about her and fantastic customer service, such a friendly girl and can’t do enough to help us.

Awful experience ordering on yslbeauty.com.au. I purchased a libre intense perfume on 24 April with a gift with purchase. After waiting 2 weeks for my order to be sent I asked if they had my order only to be told to wait. After waiting another week I was told my order didn’t go into their system and if I wanted to cancel it. I said I still wanted it. After waiting another week I was told the gift with purchase was out of stock, then the next day I was told the perfume was out of stock snd my order would be cancelled.

BUYER BEWARE do not buy on this website. They are owned by L’Oréal and they are not equipped to deal with luxury buyers. Buy at myer or David jones instead and you won’t have any issues.

My husband ordered for Christmas the YSL Mon Paris gift set. He received a YSL pencil case. When he called they said well it’s out of stock and to just keep the little case. Wait what so where was the perfume set that wasn’t out of stock when he initially ordered it or the offer of replacing it with something similar?!
I’m absolutely astounded that they did not even send an email notification indicating the out of stock purchase but would just ship a pencil case that was worthless as the perfume set and assume that the purchaser would be ok with it!
In addition, he wasn’t offered another solution like a different set or get the perfume and travel spray separately. Loved this designer brand but now I’m just not as big as a fan due to their lack of consumer support.

Horrible customer service. My order didn’t arrive. 3 calls with they’re cust service later and they failed to follow through with the claim to UPS then they failed to give me a refund when they said they were going to and now they want to go back to the Claim and see if UPS can give confirmation. At the end of the day, I did not get my product and I have spent over two hours working with their customer service. I’m never going to buy with them again.

Horrible Fraudulent Company wish I had read reviews, never delivered.package and customer service is Horrible

No engraving carried out, no notification given on the unavailability of this, customer service representative was rude and unhelpful.

So I ordered La nuit de lhomme a few days ago for a gift for friend. However I was expecting delivery today but the DHL shipping company stated (they couldn’t find my address) seriously? Why choosing the worst shipping company in Germany I was literally outside my front door all morning they didn’t even pass by the street it’s all now ruined due to the mood of the dhl guy who didn’t feel like deliver today so they just resend the package to the company!!!!! Worst experience ever I expect a solution either choose different decent shipping company or make a full refund.

Ordered Black Opium perfume from YSL Beauty. Paid $8 for shipping and never received from UPS. I called them and had to file a claim with UPS and they will not refund my money or send another bottle until UPS decides to settle the claim. I ordered this for Christmas 2023 and they could not guarantee they would even have it in stock when the claim was settled to ship another bottle so I went and bought another bottle from Sephora so my daughter would have it for Christmas. I am still waiting for UPS to settle the claim so I can get a refund. Very bad customer service and unreliable. Will never order from them again.

Definitely scammer.
I have return the products to them and until now I haven’t received the refund. I have wait 5 months and they keep saying that they need to investigate. And now, they don’t even give me any updates about my refund. Be careful guys!!

Mary, David, Diana and Lorena from their customer service did not help. I placed an order with YSL Beauty and they shipped the order incorrectly. This was a gift for my fiancés mother and my mother on our wedding day which I expressed multiple times when addressing the error to them. Took a week for them to “reprocess” and continue to just say they are too busy to expedite or help me adjust the shipping address because they were too busy from their sale and because it is December.

I understand engravements take time but I work in that industry, when something needs to be expedited it can be done. This was extremely poor service from them and I am so disappointed with how I was treated from such a well known brand.

Amazing service, perfume came within 4days of ordering with 2 free samples. Beautifully packed in a lovely box. Really satisfied with this product and will be using this place again. Really shocked at all the bad reviews!

So these scam artists got my wife to believe its the OG YSL site (the likeness of the logo doesn't hurt), we only noticed because the shipping address was wrong and when attempting to contact them found out its a boiler room ops..--stay far, far away

They claim to have 30% site wide- in the text messages it didn’t reflect the sale had any exclusions. The sale was actually 30% off 85 products not site wide so it was definitely false advertising at its finest . Done trying to shop from them tired of companies being able to get away with these kind of advertising tactics.

This review would have been positive if I didn’t have issues this time, I ordered last year during late November and received my packages after nearly 2 weeks but I got frequent updates almost daily but when the website claims 3-5 days. But that’s not the issue the issue lies with me placing a new order for the myslf and now being 6 days and no updates other than the one for my order going through. I called dozens of times with the phone not even ringing but finally got a hold of someone for them to tell me they are within their time frame of 4-6 weeks and if I wanted my package sooner than I should have paid for the $20 express shipping or ordered from macys, extremely unprofessional and I will not order from them again.

Bought a bottle of l’homme EDT and the sales in Gatwick Airport did an excellent job to recommend me this. Love love love!!

I was convinced this was a scam after I placed the order. I got several emails telling me part of my order was incomplete when I only ordered one thing. The emails were addressed to , without a name. I then had a delivery date but was told I wasn't in when they tried to deliver (I was) so they would drop at nearest DPD drop. Next day it was delivered to the house after sending me numerous emails about despatch. Saving grace was the driver was really friendly.