Yves Rocher Reviews 

181
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the wonderful products, noting that the natural hair and body items leave skin feeling soft and hair exceptionally shiny and clean. People also appreciate the quick shipping service and secure packaging that consistently ensures purchases arrive safely and in perfect condition. Reviewers often highlight the responsive customer support team, explaining that staff members are always kind and ready to help resolve questions instantly. However, some customers also noted occasional issues with delivery delays that caused longer waiting times for packages to arrive. A few other people also felt that receiving incomplete orders or missing items required extra effort to contact support.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the wonderful natural ingredients and... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the luxurious formulas and... See more

Customer service

Users describe positive interactions with customer service, frequently praising helpful support agents and... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is... See more

Delivery service

People report positive experiences with delivery service, noting that shipping is quick and orders arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, easy on-line ordering, competitive pricing. I have been an Yves Rocher customer for a very long time. I hope Yves Rocher's USA market exit does not prevent me from continuing to ord... See more

Rated 5 out of 5 stars

I thought the customer care team was very responsive and respectful with questions regarding the product and the return. I’m sure majority of the world loves the scent, but it was just too overpower... See more

Company replied

Rated 5 out of 5 stars

Yves Rocher has been a dependable resource for helpful, reliable and just plain fun products! Plus they always have lovely, delightful fragrances! I’ve had many many years of experiencing all the wond... See more

Company replied

Rated 5 out of 5 stars

I have been a long time customer. I love all of their products. My all time favorites are: The Monoi body products Plumping Volume Shampoo & Conditioner... See more

Company replied


Company details

  1. Cosmetics Industry
  2. Cosmetic Products Manufacturer

Written by the company

As the leading cosmetic brand in France, Yves Rocher has been dedicated to skincare and beauty based on botanical ingredients for 65 years. Our philosophy centers on botanical cosmetics - products derived from natural ingredients - crafted with plants grown in our own fields.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(181)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

LOVE Yves Rocher!!

I ordered the color protective shampoo and conditioner. I loved them so much I went back and ordered and ordered 4 more! My hair is so soft and looks so good! I am a long time customer and so happy with everything I have used.

September 20, 2026
Unprompted review
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Rated 5 out of 5 stars

I had an issue with my delivery

I had an issue with my delivery. I don’t know where it went sideways but Yves Rocher replaced the order after I provided the proper paperwork. I had no problem doing that because we want the company to stay in business but as a customer I want to be taken care of. They did a great job!

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

I love what I order

When ever I order anything, I get it right away. And the products I order smell so amazing. I get compliments on how I smell all the time. I use the body wash and body shimmer oil. And they make my skin feel so soft.

September 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Great products

Great products, easy on-line ordering, competitive pricing. I have been an Yves Rocher customer for a very long time. I hope Yves Rocher's USA market exit does not prevent me from continuing to order their products. Thank you.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

What a great company What a great product

What a great company What a great product ! First time buying Yves Rocher. I had purchased the shampoo,conditioner & mask for colored & dull hair. Unfortunately when it products arrived the mask bottle had opened & product was 1/2 out. I called & they were on it. Great customer service. They send out replacement the next day.
Now on to the products FANTASTIC is the only way describe them. I am a Brunette ( by box color ) and had no shine to my hair. Well that changed on my 2nd shampoo conditioning & mask. My hair feels so healthy not weighed down & shine without having to spray product on my hair. I can't wait to try other products.
Thank you
Jean palm coast. Fl.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

It was amazing

It was amazing, their customer service is really helpful. Every time I asked for something they gave me a good answer. I appreciate all their help and effort.

September 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Website was easy to navigate and buying…

Website was easy to navigate and buying was easy! I have not used my product yet but I’m sure I will love it.

August 19, 2026
Unprompted review
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Reply from Yves Rocher

Thank you, Karen! We're so glad you found our website easy to navigate and enjoyed a smooth shopping experience. We hope you love your new products once you get the chance to try them!

Rated 5 out of 5 stars

Love the monoi oil !

Love the monoi oil !

August 25, 2026
Unprompted review
Yves Rocher logo

Reply from Yves Rocher

Thank you! We're so happy you're loving our Monoï Oil. Enjoy that little touch of tropical escape!

Rated 5 out of 5 stars

The shampoo is one of my favorites that…

The shampoo is one of my favorites that is done well. The fragrance is wonderful cleansing my hair without drying it out. And affordable. I have always loved products from France. Thank you

August 24, 2026
Unprompted review
Yves Rocher logo

Reply from Yves Rocher

Thank you so much, Paula! We're delighted that the shampoo has become one of your favorites. It's wonderful to hear that you love the fragrance and how it cleanses your hair while keeping it feeling soft. We truly appreciate your kind words!

Rated 4 out of 5 stars

I will miss Yves Rocher

I was not able to put my key code in so I was not able to take advantage of my birthday gift etc. As you are ceasing operations in the US, there were items I wanted to order. As a customer of more than 40 years, I will miss your products.
The website was easy to order from and checkout was fast.
Delivery was back to your standards. Items were packed carefully, wrapped when necessary and in a cardboard box.

August 22, 2026
Unprompted review
Yves Rocher logo

Reply from Yves Rocher

Thank you for your incredible loyalty over more than 40 years. It truly means so much to us. We're sorry you weren't able to use your key code and enjoy your birthday gift. We're very grateful for your kind words about our products, delivery, and packaging. And just to reassure you, our website remains active and you can continue to shop Yves Rocher online. We look forward to continuing to be part of your beauty routine!

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Rated 5 out of 5 stars

The website is very easy to navigate

The website is very easy to navigate. I found what I was looking for with a minimum of effort.

August 20, 2026
Unprompted review
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Reply from Yves Rocher

Thank you, Patricia! We're delighted you found our website easy to navigate and were able to find what you needed quickly. We truly appreciate your feedback!

Rated 5 out of 5 stars

This company ALWAYS use the best…

This company ALWAYS use the best ingredients in all thei9r products. I haven't found any over the counter products that works as well

August 12, 2026
Unprompted review
Yves Rocher logo

Reply from Yves Rocher

Thank you, Angel! We're so happy to hear how much you appreciate the quality of our products and ingredients. Your wonderful feedback means a lot to us!

Rated 5 out of 5 stars

Yves Rocher is the best. Service and products.

As always, excellent service and absolutely love your products. That is why I have been a customer for so many years. Thank you.

August 11, 2026
Unprompted review
Yves Rocher logo

Reply from Yves Rocher

Thank you, Margaret! Your continued loyalty means so much to us. We're delighted that you continue to enjoy both our products and service after all these years!

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