Zajo Outdoor Reviews 

ordered two merino t-shirts (order #1447, €74.80, paid online). After ordering, I was told one item was out of stock. Before the order shipped, I requested a cancellation and received confirmation that it was under review. About an hour later, I was notified that the order had shipped anyway.

On October 7, I emailed support asking for the real status of the order. Two days later I have received no reply. 3 days later only one of the two t-shirts arrived, even though the shipping notification covered the whole order. I have paid for both.

The real problem is not the stock issue but the communication: no answer to my email, unclear information about my cancellation, and no explanation of what happened to the missing item. I would expect a reply, and either a refund for the undelivered item or its delivery. Up to this point, no refund, no delivery for paid item, no answers - not Ok

I have mixed feelings about Zajo. I've ordered multiple items from their website - two pairs of pants, two jackets, and one fleece - and the experience has been inconsistent.

- Fleece: The stitching started coming apart after just 4–5 washes. I've never experienced this before, even with much cheaper clothing from random brands. This was very disappointing.
- Pants (2 pairs): These are actually quite good. They look great, are very lightweight, and are comfortable enough for activities like jogging or yoga. I didn't expect them to be extremely durable, but after 2 years they are holding up reasonably well. The main downside is the pockets-they are too small and tight, making them almost unusable.
- Jackets (2 items): Both are size S, yet one feels too large while the other is too small. This inconsistency is frustrating and makes it hard to trust their sizing.

Overall: Zajo makes very stylish and good-looking outdoor clothing, but the quality control is questionable, and the sizing is inconsistent. It's hard to know what to expect when ordering.

I bought a fleece jacket in large which was more like a small and was very poor quality. Also a beanie hat which for the poor quality was overpriced despite being in a sale

I had lots of doubts about this online store, even though I knew people who already purchased gear from them. The customer service rep was kind and answered my questions within minutes (despite it being a Sunday evening!). I highly recommend that before purchasing, you create an account and then buy things, as otherwise, the order will not show on your account. Merino shirts that I bought for Christmas gift were perfect, and were actually delivered in a little over a week (from Polan to Slovenia). So do not worry, they are legit and your order will come in time!

Things are good quality. Prices are reasonable. I had good contact with support. Order was delivered to Poland in timely manner

I received the down winter jacket I ordered after a couple of days. Good product. Unfortunately, I had decided towards another jacket, so I returned this one. The return shipment to Slovakia was 17 EUR, which is more than local p&p, but still in a reasonable range. I got my money back, so all fine.

I bought a tent in September which was delivered broken. Only no reaction from the support. Then sent the goods back after many problems. now waiting for my refund more than 4 weeks no reaction.

Bought the lofoten tent. The tent has been fine but the dry bag is very poor quality and is literally falling apart. Unfortunately means the tent is useless as can’t be transported in a dry condition. Tried to buy a replacement bag and was told it wasn’t possible.

I'm in Spain and I've bought 3 jackets here already. They are good quality, however this January one jacket (130€) is MISSING in my last order. The package was incomplete and the customer service is avoiding to give me a solution for weeks. They are not reimbursing my money, nor sending my jacket. They are giving excuses for weeks and doing nothing. It's a shame because I loved their products but I now totally discourage buying from them online, unless you're able to personally go to pick up the products.