Zalando Prive Reviews 

Sono cliente Zalando Privé da anni e ho sempre acquistato senza alcun problema utilizzando PayPal e Apple Pay. Recentemente, però, mi sono trovato in una situazione assurda: l’unica modalità di pagamento disponibile sul mio account è il bonifico estero, che ovviamente comporta costi aggiuntivi.

Ho contattato il servizio clienti sperando in una spiegazione o in una soluzione, ma la risposta è stata sorprendente: non sanno il motivo e non possono fare nulla per risolvere il problema. Nessuna spiegazione tecnica, nessuna verifica concreta, nessuna alternativa proposta.

Per prova ho creato un nuovo account e, guarda caso, sugli stessi identici prodotti tutte le modalità di pagamento risultano disponibili (PayPal, Apple Pay, ecc.). Questo rende la situazione ancora più incomprensibile.

Il risultato? Se voglio continuare ad acquistare, dovrei usare un nuovo account e perdere tutti i punti e lo storico accumulato in anni di fedeltà.

Esperienza molto deludente, soprattutto per la totale mancanza di trasparenza e di supporto concreto. Congratulazioni davvero.

⸻

I have been a Zalando Privé customer for years and have always completed my purchases using PayPal and Apple Pay without any issues. Recently, however, I found myself in an absurd situation: the only available payment method on my account is international bank transfer, which of course comes with additional fees.

I contacted customer service hoping for an explanation or a solution, but the response was surprising: they do not know the reason and cannot do anything about it. No technical explanation, no proper investigation, no alternative offered.

As a test, I created a new account and, unsurprisingly, all payment methods (PayPal, Apple Pay, etc.) are fully available there for the exact same products. This makes the situation even more puzzling.

The outcome? If I want to continue shopping, I would have to use a new account and lose all the loyalty points and purchase history accumulated over the years.

Very disappointing experience, especially due to the complete lack of transparency and effective support. Congratulations indeed.

I wouldn't give any stars here. this website is a complete scam. I ordered a pair of shoes, tracking website said it was delivered to the address provided. I never recieved the parcel. Customer service said logistics lost my item and they would send it again. I have sent more than 10 emails requesting a refund and they have completely ignored my request, they just keep saying they'll send another one. I still haven't recieved anything from these scammers. The customer service is disgraceful, totally unprofessional. Anyone know how I can report them for fraud? These scammers are making a fortune by scamming people. Do not order from this website. You will be robbed of your money. Very bad 👎

I ordered a gift for my wife and it is delived withou the material. The package was empty!
After opening a ticket, they didn't pay back to me the amount!
Totally disappointed

This company is effing scam. I purchased a bag but the bag has a very obvious big stain, i returned it and waited for the refund for 15 days but I receive nothing so i contacted them but they refused to pay my refund, as they claimed that the item i returned was different from what i purchased which was shoes instead of bag, it’s impossible! They even said that they contacted us but the fact is i dont receive any email from them telling they received shoes instead of bag!

I returned the partially the order but they refused to refund the money of a dress because they said they "could not find it in the system". Therefore, me, as the customer has to pay for their mistake. They said they cannot investigate further if I do not have any proof that I packed that dress in the package. I have been ordering from them for many years and no problem with return at all and that's why I never thought about recording my packing. I then asked them for video when they receive or process or open my box, to show me that dress was not in it. They couldn't provide that proof as well. But they make me pay for it because "I couldnt provide the proof" but hey Zalando Prive! guess what! you couldn't provide proof as well!

Zalando Prive is stealing things, and then they say that they can not do anything. I have returned full orders:
19201014501070 - All things were returned
19201014547083 - All things were returned
19201014526103 - All things were returned
And partly order
19201014629875 - Returned partly

They said that they can not find things, very interesting. After i asked to check security cameras, they said that they don't have. Answer of the person from Zalando Prive support was like: "sorry, but we can't do anything". So it means that almost 500 euros they just stole from me and not going to do anything. Don't order there, its better to pay a bit more but be sure, that no your time is wasted and money

This is the fourth time I send you customer service, very bad, there is no response, and the delivery service is very bad. All orders were delivered to the nearest place, although I requested home delivery and the address was written, but it was sent to the nearest place, and I was unable to take orders
This order was returned to 13901025058391. The money has not been returned yet. I sent
to you more than once to find out when the money will be transferred. I have not been answered
I want to make a complaint, send me where to send the complaint, because I will not buy from zolando prive it again

Zalando Privé literally stole my money. Customer service is perhaps the worst and most disrespectful I've ever seen. I made and order and returned both items as the sizes were wrong. I had ordered 2 Medium and got 1L and 1XL. They only refunded one item and said I only returned one of them. What??!! I returned both in the same package!!! I've been waiting for weeks and customer service always shuts down my requests. I've never seen theft being executed in such plain sight and unpunished. They don't have a manager to speak to. They said they wouldn't help me at all. I'm truly in shock, never experienced anything like this anywhere in the world. My suggestion is to file a detailed police report to the polizia postale and carabinieri online and in person. Don't let these guys get away with it, it's literally the most illegal operation I've ever seen run on a major platform such as ZALANDO. Latest update: a police report has to be filed to GERMAN AUTHORITIES in Berlin as well since their legal address is there.

I gave one star bc i cannot give ZERO. i placed an order 3 weeks ago and has not arrived. they never get back to your emails and quite difficult to chat. I finally managed to chat to someone called domenico and literally closed the chat without letting me finish or solve my problem. i still dont have my item and dont even know where it is or if ill get a refund. CUSTOMER SERVICE really sucks.

Terrible service! Takes weeks to get a reply and when they do, its no help at all. Wrong items were sent and they had no interest in fixing their mistake. No phone service and no interest in customer satisfaction what so ever. They may have good deals but its a roulette if you get the correct item! Beware...

Updating Previous 1 star review. As I did receive the packages a long time after suggested shipping dates. Prive has been excellent with sending items ordered and any returns made --no issue. I would say steer clear of ordering any types of jewellery or more expensive items (had to return a horrible fake pearl necklace which was labelled as motherpearl but was actually plastic with things stuck in the paint --not sure if the company should be blamed or Zalando, item did have the companies markings and labels) Their sizing is a bit messed up and the downside is once an orders made no changes permitted--only cancellations can be made. So if you see or may have ordered the wrong size and the correct one is available, you cannot change it. Overall, I still use this service monthly given Ive never had any real issue. Just disappointing when the sizes are too big/too small and you cant change them or reorder.

Terrible service!
Half of the time either they ship you your order with missing items or the package just never arrives. No warnings, no calls, nothing.
I’m definitely deleting my account.

It’s really a terrible service, don’t waste your time and money.

Ordered several items on it!! Was really great!!

I received a fake NIKE shoes. :( very disappointed. though its cheap but it chinese knock off

They sent a fake jacket..🙄🙄🙄🙄.. the napapijri jacket they sent is definitely fake!

I ordered a Medium Scotch and Soda coat from Zalando Prive.it, and I received a Small. Not a big deal, right? I wanted to exchange the coat for the size ordered; however, when contacting Zalando Prive, I was told that their business model does not allow for exchanges. The packing error was blatantly their fault, but said that "Italian" sizing is different (from Dutch?) and that the Small tag actually represents an Italian Medium! If a customer orders an M size, then they should receive a garment with an M tag. Funny enough, the coat in the size that I ordered is readily available on Zalando.it, of course now for 46 euros more.