Subscribed to 12 bottle box but received several duplicates. Also the order status was never updated. It still shows awaiting fulfillment even though I received it. When I try to access my subscri... See more
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ZampleBox is the original and leading vape membership club offering its members a monthly curated vape juice subscription along with the best prices on vape juice. Memberships are less than $1/day and as low as $4 per bottle of vape liquid. Come join us and build your box!
Contact info
2322 la mirada drive, 92081, vista, United States
- 650-437-9269
- hello@zamplebox.com
- www.zamplebox.com
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Another Fouled Up Order
Once again: Ordered a 6-pack box of assorted fruit flavored vape juice and was sent a box full of 6 bottles of the same flavor "Fruit Whip". I then ordered another 6-pack box of assorted fruit vape juice, and this one they sent 3 flavors/2 of each. I'm not sure what is so difficult about putting grape-cherry-peach-strawberry-apple-blueberry in a box and sending it out. Apparently, they have old stock that nobody wants that they send out instead.
Removed my perpetual discount
Removed my perpetual discount, you've stopped providing tracking and packages are taking more than 2 weeks from order confirmation consistently. No returned messages from customer service. Last box had only 2 flavors (6 bottles each of the same)
Got charged for an order that never got…
Got charged for an order that never got sent out, customer service is terrible and doesn't respond 85% of the time.
I was charged but never received…
I was charged but never received tracking. Never received my item nothing
Despite it all, still standing tall
One of the few places in California still shipping vape juice directly to the consumer. Prompt delivery, always appreciated.
order been stuck on awaiting for…
order been stuck on awaiting for fulfillment for a week. No updates exept for a review request
Horrendous Experience
Subscribed to 12 bottle box but received several duplicates. Also the order status was never updated. It still shows awaiting fulfillment even though I received it. When I try to access my subscription information on the page it just shows and never ending green circle spinning. When I try to check or edit my method of payment the button just shows "loading" and nothing happens. Getting a response from the company takes forever. I seriously thought this company was no longer operational, but I guess it's limping along.
6 bottles of the same bad flavor?
Zero Variety
I was expecting a variety to my surprise I had 11 bottles of one flavor and one bottle of another flavor no one ever answered my email regarding my horrible experience would never recommend
I have called several times & message…
I have called several times & message left. Website is horrible, can’t change your flavor profile or stop shipment. Want to stop auto shipments & return the shipment I received yesterday. Was sent 2 flavors, 10 of one and 2 of the other. Signed up for assortment box of 12. Out of 100’s of flavors I guess all they have is 2.
Duplicates multiple times
You sent me 3 of the same kind , and last month you sent me 2 of the same kind. One more time and I will be canceling the subscription.
Getting the order without having to…
Getting the order without having to think about it and getting it shipped directly to my house
What is going on lately?
I have had a monthly subscription for about 6 years and I had to order my monthly box manually for the last 2 months. I just got an email that my "monthly box" is coming now on its own again after I just purchased one! Everything i call no one answers. What is going on? The website also isnt letting me update my account...
Prices great, nic lvl too low
Prices great, delivery great. Juices are tasty. My problem is i used to be able to get nicsalt as an option. Now only 6mg is max nic offered. Paltry. I require 18mg minumum. I tried reaching out multiple times. No reply
Orders have been better
Orders have been better. Usually give a few bottles away, because of undesired flavors, like menthol/mint.
Fast shipping arrived on time
Not What it Used to Be
I have used them for years and they were great until recently. Since the beginning of this year I've had many problems with their payment system, and shipments being delayed with no explanation. Now they send me a survey for an order I made a week ago that they have not even shipped yet. Their support chatbot is useless. Avoid.
Stop sending marketing emails
I gave up vaping after using it to quit cigarettes, which worked, but despite telling them several times to stop sending me marketing emails, they kept doing it. You have one job, stop sending emails when customers ask. For the love of God, I get 10 emails a week.
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