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Zanatelier Reviews 

46
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TrustScore 2 out of 5

2.2

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2.2

Poor

TrustScore 2 out of 5

46 reviews

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Replied to 97% of negative reviews

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2.2

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(46)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam

The quality and appearance of this product are completely different from what was shown on the website. The quality is extremely poor, with loose threads and sloppy stitching.
Even worse, instead of denim shorts, I received cheap nylon shorts with a printed denim pattern on them. They look nothing like the product shown on the website.
I absolutely do not recommend this product or this website. Very misleading and feels like a scam.

October 1, 2026
Unprompted review
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Reply from Zanatelier

Hello Andrey, Thank you for your feedback. We are sorry you had this experience and would appreciate the opportunity to improve. Could you please provide your order details so we can resolve this matter as quickly as possible?

Rated 1 out of 5 stars

Publicité trompeuse et refus de rembourser / Misleading Products and Refund Refused

**🇫🇷 Français**
Vêtements de très mauvaise qualité, très loin des photos et de la description du site. Le service client refuse de rembourser et essaie uniquement de vous faire accepter un bon d'achat ou un remboursement partiel. Je déconseille fortement cette boutique. À fuir.

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**🇬🇧 English**
Very poor-quality clothing, nothing like the photos or product descriptions on the website. Customer service refuses to issue a refund and only tries to offer store credit or a partial refund. I strongly do not recommend this store. Avoid at all costs.

June 25, 2026
Unprompted review
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Reply from Zanatelier

Hi Don, Thank you for bringing this to our attention. We’re genuinely sorry about your experience. This is not the level of service we strive to provide. Could you please share your order number with us? This will allow us to look into the issue promptly and work toward a resolution for you.

Rated 1 out of 5 stars

Zanatelier gives customers the false information!

Zanatelier gives customers the impression that the company is based in Europe, but it is actually located in China.
I ordered two shirts, but the quality of both was so poor that I decided to send them back.
This is where the nightmare began: At first, they only wanted to refund me 10% of the total amount and didn’t provide me with a return address. After a few complaint emails to customer service, they were willing to refund me 30% and told me to keep the merchandise. However, I made it clear that I wanted a full refund. They then gave me the return address in China, and from that moment on, it was clear why they had initially tried to foist this junk on me.

This is because the information and the terms and conditions made no mention whatsoever that they operate out of China; instead, they stated that they were based in Vienna, Austria.
I contacted PayPal and complained about Zanatelier’s practices of deceiving customers with false information about their company headquarters.
PayPal upheld my complaint and refunded the full purchase amount to me.
I would never buy anything from Zanatelier again!

July 7, 2026
Unprompted review
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Reply from Zanatelier

Hi Marcus, Thank you for your feedback. We are sorry for this experience. Please know this is not we wanted your to have. Could you please provide your order number? This way we can resolve this matter as quickly and we're here to help you the best way possible.

Rated 5 out of 5 stars

The mens shirts looks amazing and great…

The mens shirts looks amazing and great product durability. It still fels very composed after several times of using it no loose spots. I am very happy with this purchase

May 2, 2026
Unprompted review
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Reply from Zanatelier

Hi Felix, Thank you so much for taking the time to share your kind review! We’re truly grateful for your support and are so happy to hear that you had a positive experience with us. Your feedback means a great deal to our team, and we’re excited to continue providing you with excellent service in the future. We look forward to welcoming you back again soon!

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