zaniviaggi.com Reviews 

Abandoned in Bellagio: Appalling organization and abysmal communication
We had a very bad experience with this tour and the company, with the main issue being left behind at Bellagio! I want to warn others about this company, not only of the error made by the tour guide but also the abysmal correspondence and communication following this incident.
Firstly, the hotel pickup was 45 minutes later than planned. We ensured we were ready earlier than our 7:30 am pickup and had to seek two updates on the whereabouts of our driver.
Before leaving Bellagio we were at the meeting point early. The guide saw us and spoke to us there. He gave us the tickets for the next boat and asked us to remain where we were. Somehow the group left without us despite us being at the correct place ahead of time and the guide knowing we were not late.
The experience of being left behind was incredibly distressing and made worse by poor correspondence at the time and afterwards:
The company told us to “skip the line“ to get on the next boat, but this was not possible due to the huge queue and the invalidity of our tickets.
We needed to pay for new boat tickets, and wait in a line in the sun for over an hour to get a place on the later boat due to the crowds.
Then the boat was a slower service with inadequate seating so we had to stand for two hours.
We missed the time to explore Como.
The chaos caused by being abandoned in Bellagio on the day also greatly marred our experience of Lake Como, our time in Milan and the trip to Italy as a whole. We travelled from Australia and were looking forward to the experience promised by this tour. It is unlikely we will have another chance to see this part of the world. The failures on the part of your company on the day, as well as the continuing failure to adequately communicate and provide fair compensation is a huge disappointment. We tried multiple times to get a resolution and it's now more than ten days since the incident with no resolution.

We visited Genoa-St Margarit-Portofino and Verona-
Simone (Lake Garda) with a wonderful guide, Monica. Very good communication skills blended with a wealth of information where we visited. The drivers Hammad and Davide were excellent. On the last day boat cruise on Lake Como- Bellagio- Como City guided by Alejandro, an equal informative and astute assistant. Amazing standards of day trips. We will not hesitate to recommend this coach touring service, Five Star in every department.

This was our first time booking through Hellotickets, and it was a complete disaster. Their provider, Zani Viaggi, said one thing, Hellotickets said another total miscommunication, no accountability, and clearly an internal conflict. We ended up being the collateral damage.

Our family was left stranded in Venice, even though we arrived on time and called for help. We were dealing with a medical emergency, and they showed no sympathy, no assistance, and absolutely no human decency.

We’ve taken many tours in the past, but never experienced anything this poorly handled.
Never again with Hellotickets.

For future trips, we’ll continue booking with Civitatis and Europamundo they’ve always been professional, organized, and reliable.

We purchased tickets outside Milano Centrale and was not informed that there was a set return time. After being trapped at this mall for 6 hours we wanted to return on the first bus. The bus was not even 1/4 full and we were told we needed to pay an additional $10 Euro ($20 AUD) to catch this bus 1 hour earlier. This was happening to others to and I realised they had tickets with return times later than ours. I think this is a scam to force you to pay $10 extra euro for the trip and this is only payable in cash - why cash? Go with a better more trustworthy provider.

The service was very punctual and precise and the staff members were very kind. Super recommended!

I had a very bad experience with their guide on our bus tour to Lake Como.

Our guide was very disrespectful to us but jolly to other white people. Perhaps he didn’t liked how we looked.

In one incident, we were late by 2 minutes for boarding ferry and he was very rude to us. We had a 2 year old baby and it made us slow. In another part of the journey, two white girls were late and he joked with them that they have to pay for everyone’s dinner.

In another incident, we lost our way to board the coach after getting off the ferry. We went to another direction but found the coach in 2-3 minutes. This time he was super rude to us. He publicly shouted that you were not listening that is why you are late. He didn’t had a little bit empathy that we were travelling with a 2 year old baby. Again, two white people were also late and he didn’t say them anything. This made me wonder if he is racist to people of colour.

He didn’t stopped here and took the announcement system of the bus and made publicly humiliated us that unlike others those who are on time can applause themselves.

This ruined our entire travel experience.

I used their bus to go to Milan designer outlet mall and the workers were very rude. I do not recommend anyone to use them. The staff are very disrespectful specially the driver.

Booked lake Como tour. We were at meeting point 30 minutes prior to tour and driver didn’t show. We have evidence of being at meeting point on time. Careful when using this company. Poor communication. No contacts answering messages. No refund or reschedule offered. Arrogant and rude. Purchased tour through Viator

Imposible to cancel. My daughter Got sick the Day before in the evening. So i would like to cancel the expensive daytrip. I tried to send mail no answer. I tried to phone no answer. There was no Way to cancel. So i took the trip to the Office in the morning. I waited in line. Tried to cancel. Or move the Day. There was no help. No one wanted to talk to Me.