Zara Home Reviews 

HORRIBLE customer service! This whole web site is a scam. We ordered an item two weeks ago and never received anything! Now that we are asking for a refund, their lousy customer service is telling me they need to investigate with FEDEX first! Seriously?? Fedex said the package they received from them was EMPTY. This is FRAUD pure and simple.

Extremely poor service. Ordered a lamp, arrived broken, they sent a replacement and same issue. I am trying to arrange for them both to be returned and receive a refund. They arranged a courier (no store in Ireland for Zara home) and it didn’t show. I have been trying to contact them for weeks now but dealing with a robot (which I have spent a good 3 to 4 hours over numerous chats on and have still gotten nowhere). Do not purchase from them online if they do not have a home store in your country.

Should be able to give them 0 star. Purchased rechargeable lamp on Saturday at the Battersea Powerstation store. I was serviced by the manager. The lap was partly glass and she wrapped it in paper which didn’t really provide any protection at all. I left the store and when I got home, the lamp had broken. I immediately came back to the store and refused to acknowledge what she’s done and kept on telling me that the lamp was wrapped so it should have been fine. The lap was wrapped twice in paper and wasn’t secured by any form form of sticky tape so how was it it secured?
I was advised to contact customer service via WhatsApp and they keep on telling me to go to the store and no one is taking responsibility to help me so now £50 down the drain. Disgusting service

Love my cotton percale fitted sheets.
Very cozy and makes being in bed much more relaxing.
Definitely ordering a few more soon.

I'm writing this review hoping to warn other shoppers. I ordered a bulky item and have gone through hell trying to return it. I still haven't received my refund.

They claim returns are easy and cost €1.95 but they never mentioned that does not apply to big products, such as furniture.

I don't know if it's because they don't have a physical store in Ireland, but I was not able to initiate a return via the app (the option was disabled), so I had to contact support. First they tried to make me pay €65 to AnPost to send it back to Spain. When I said that's not what their policy says, they issued me a return label for an address in Ireland. I sent the product back, it has been delivered by AnPost, and now I'm fighting with their chat support to actually get my money back because they say they haven't received the item.

The chat support makes me want to cry. You will get automated chat bot replies, repeating the same things over and over again. Not possible to contact them by email, no email transcripts from the chat. It's like a black hole and I feel like I am talking to a SCAMMY company. No traces of communication anywhere, because there is no chat history once they close the conversation. Super frustrating and very difficult to actually reach a human.

I can’t return the item. They are not sending the delivery service to pick it up and now they don’t answer my messages.
Just don’t buy in this shop - It is scam.

I've placed 3 separate orders for furniture since I've moved to a new home.
1. Order one: the bed send out is a completely different colour to the pictures and they refuse to exchange it.
2. Order two/three: Items arrived badly broken, scratched and practically needed to be returned. They still haven't informed me of when they will be collected and refunded. it has been 2 weeks and i've contacted them 4 times so far.
3. Lines never work to call. only through chat that is not helpeful.

I feel robbed and cheated. Will never use zara home again and I have spend too much money already on these orders. I am stuck with broken and wrong items.

Even one star feels far too generous. On their 3rd attempt to deliver correctly with complete components of a nearly 5000 euro package, they ‘forgot’ one package of screws. This company is so bad and the quality of their products do not justify their prices. Don’t even mention the quality of the service. It’s so low to be nonexistent. Offering apologies is not worth a conversation. Only some form of monetary compensation can help them now.

There are better options where to shop: Zoco Home, Maisons du Monde, etc.

Giving 1 star, just because I'm not allowed to give zero. I ordered an item online on the Netherlands website more than one month ago, but still no updates from Zara or the shipping company. The item is stuck somewhere but Zara doesn't take any responsibility for it. Useless customer service is telling me that they are investigating, and it is like that since 3 weeks. I will never, ever buy again from them.

I have just had to chase Zara Home and Evri for 2 - 3 weeks on an order I made, just to passed around to different people saying the same empty messages. Finally refunded but won’t even offer to Waive the shipping if I ordered again - turns out they packaged incorrectly causing my delay and even then I had to chase to hear details. Ive deemed not worth it to try again with them

I ordered some items from Zara Home and after waiting and waiting for them to arrive I contacted the company and was told the items had been damaged in transit. I wonder if the company was ever going to inform me about this or whether they were just going to keep my money?
Anyway, when I contacted them they offered to send out a replacement. So, after waiting another long period of time for the replacement to arrive, I contacted then again. This time I find out that the replacement order has been lost in transit! Again, I wonder if they had any intention of letting me know. I find their excuses very hard to believe and I won't be ordering again.

I ordered a piece of furniture on 15 January with delivery promised by 2 February. As of 11 February, it still hasn’t arrived.

I had to contact customer service four times to get updates. Each time I was told to wait. A claim with the carrier was only submitted after I chased them again, and I was told to wait 72 hours for a response. That deadline passed with no communication and no solution.

Instead, I was told another claim had been opened and that I must continue waiting and they would not refund my money until they resolve this with the carrier.

My contract is with Zara Home, not their carrier. Repeated delays, no proactive communication, and no accountability are unacceptable. I have now requested a full refund and will not order online from them again.

Don't even wanna give one star, terrible product quality and customer service is a nightmare. The products (coffee table and soap) I got are faulty and I used online chat, talked to at least 6 agents, and finally got replacement soap in my third try and still no further help with the coffee table even after providing the picture, this is ridiculous

Worst Delivery Service EVER, no joke.
I have ordered a lot of furniture from them, the delivery company did not call, text or even notify that they will be delivering; they just turned up and dropped part of the order off in the hallway, blocking it. I was not there and did not expect the order as on the website i was given a delivery expected date to be a week later.

The second order arrived to a drop-off location I did not get an address for so I spent a few hours going around all the drop-off points and asking if they had my parcel. I still have not located it. Its actually crazy i have never experienced such a poor delivery service before.

Zara and Zara home Cyprus is probably the worst experience for a customer. Zara home especially, that has some really nice things, but their floor stuff and online customer service are ALL terrible. Did someone say gaslighting? Did someone say lazy replies? Throwing blame on everything except their incompetence? Did someone say delayed/lost order? Zara did.

Worst customer experience! Avoid at all costs! Returned a large order and, almost a month later, they have still not refunded me. They keep saying they are “investigating” it. I’m not even sure I will get the money back at this point. It’s horrific!

I’m very sorry to say the service online is horrible. Ordered a pair of lamp on 17 Jan, said it will be delivered on 27 Jan but no dispatch information on the date. Tried to follow up online chat box, took ages and still no reply. Contacted WhatsApp, took a very long time to reply and said it’s delayed. How come a customer has to chase for update while there is a delay but no update from the supplier side?

Then I asked what’s the estimated delivery date, they can’t and won’t answer, saying as long as it’s shipping you will receive confirmation email. What’s the point of this conversation besides getting an update (chased by me) about delivery being delayed.

I still don’t know when I will receive the lamps and I strongly recommend you not to make any online order, it’s okay to purchase in store if the item you want is in stock.

But I doubt I will continue support Zara Home due to the horrible service in the UK.

Very very bad experience I paid for a product that never arrived and in the app they say that it was delivered to my adress. This is unacceptable.

We ordered a wooden shelf unit/sideboard. It arrived relatively promptly, but in terrible condition. It was cracked on multiple spots, not far from being broken in half. For the product itself I would give 1/5 rating. The only plus was the customer service - after reaching out to the chatbot, they accepted to refund us and arrange the pickup of the parcel. In a couple of days they picked up the cabinet, and eventually we received the refund, all within two weeks. Would not recommend Zara home for anything else than small decor pieces - the construction quality was very poor, and would most likely break soon with a bit of use. Cannot complain about communication and returns / refund services.

The combination of Zara Home and EVRi must be the worst customer experience anyone could ever receive. If they put half as much effort into their customer service as they do designing the products they sell, it would be magnificent.

I have tried buying the same chair twice from Zara, once before Christmas and once after, both times it has gone missing with EVRi. Zara's answer to this is basically "tough luck" and EVRi are uncontactable.

Zara Home doesn't seem to give two ticks whether my order gets delivered or not, they claim they'll get in touch within 24 hours and days later, I'm the one having to pick up the phone to check on things.