Zendesk Reviews 

The setup was confusing and took longer than expected. Definitely not worth the hassle for the price.

Awful customer service. The company they represent is SilverCity and they are a total ripoff in crummy (Chinese) quality. Ordered a pair of sandals that were too big and they reused to let me return them.
Exchanged several emails with them but they would only offer a 20% discount on a new pair...why would I order a new pair when the first one didn't fit? Said "internationa shipping too expensive for us to refund"...then why are they in a customer driven industry but aren't customer focused?

Zendesk seems to represent scam companies. They don’t understand or are programmed to give repeated phrases and NEVER direct you to a human to resolve your problem. They represent AIORRAX, a scam company, and in my opinion, just served as a partner in Aiorrax’s scam. Zendesk is NOT very Zen. Bad name for a bad company. This is why AI will become the world’s bane!

Couldn't believe how quickly they sorted my problem thank you Zoe and the team

Poor, late, and money seeking support and success teams! I've been contacting them for days and they do not reply unless you want to upgrade or increase seats.

The Bitcoinclub is the accesable app for earning bitcoin so I spins more I gotten more spins and assets and withdrawable bticoin .So before a month I shated my exprience and I have gotten 100 spin now I will won the 500 withdrawable btc Thanks the team

This company presumably get paid by tomtom sat nav company to provide a “customer service” experience that is designed to wear the customer down until they give up. There is nothing about the service that in any way offers the customer any assistance.
They conveniently ignore Uk law and offer “support” to try to get you to ignore your rights enshrined in legislation!
A number of grossly incompetent "customer service" companies openly admit to utilising this awful company. The customer assistants for TOMTOM UK are clearly based in the subcontinent. Companies based in a number of countries abbrogate responsibility for their customers by subcontracting to this appallingly dysfunctional service.
I have yet to experience any company who passes on their responsibility to zendesk that offers two out of five star "service" total colour

IT DOESNT WORK

Zendesk makes managing customer support simple, organized, and efficient.

Never replied to my inquiries, ignored my attempt to request a reply.

We are canceling our services with Zendesk.

Biggest scam out there! Secretly charged my account $40.00 and keep promising a refund, but never send it! Piece of crap company that needs criminal charges levied against them!

2026 really not started well.
I received poor support, faced bugs, and my account manager left Zendesk with no introduction to the new person who will take over. When trying to reach out to the support I had to fight with an AI bot who was "happy to help me" with my request to churn the contract.

After escalating, I finally received some attention and help. Let see how things move from now. I really hope things will stay like this now and that it is not a temporary attention as the contract renewal is coming.

Searching for historic info can be challenging

knowledge and understading

Marcus was attentive and helpful but the request cannot be achieved. We are looking forward to more information about functionality that we can incorporate.

SVENSKA
Det här är praktiskt taget ett fejkbolag, undvik dem.
Det tog 4 veckor att få batteriet (stod 10 dagar på hesmidan), om du försöker returnera det sedan kommer du få tusen frågor från "kundtjänst" och när du gör ditt bästa för att besvara dem får du dubbelt så många fler. Sen vill de ha videos, bilder i oändlighet som om du är en heltidsvloggare, allt för att de ens ska skicka returadressen!

I slutändan kommer en riktigt drygt svar att för att du inte svarade på den 40000:e frågan så får du stå för frakten själv, trots att man lagt 5 timmar på alla korkade frågor.

HÅLL DIG UNDAN från det här ski*företaget om du inte är ute efter en ny brevkompis!
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ENGLISH
This is basicly a scam, AVOID them at all costs.

First it took 4 weeks to get the battery, then when you try to return it they ("customer support") will ask you an rediculous amount of questions repetedly and demand you send them videos, pictures like a full time vlogger. Come on!
And even if you do spend at least 5 hours of your life answering an rediculous amount of questions they just keep asking you more of the same. Anything to even give you the return adress and give you your money back (that your are entitled to acording to law)!
Absolutely rediculous. Extremely time consuming.

STAY AWAY, If you're not looking for a new pen pal.
I would not recommend this company to anybody.

Want five stars? Call an astronomer.

After 10+ years of using Zendesk, I have finally reached the point where enough is enough.

Every single year, they push updates that somehow make the system worse. Not better, worse. It is honestly impressive how consistently they manage to break things that used to work perfectly fine.

Now the latest disaster, the chat function is basically unusable. A core feature, something fundamental to any support system, and they have managed to turn it into a dysfunctional mess. This is not a minor bug, this is a complete failure of what the product is supposed to do.

And when you contact their support, you do not get solutions. You get endless, confusing, and often completely irrelevant suggestions that waste your time. It feels like they are guessing rather than actually understanding their own product. Following their instructions is like going in circles with no outcome.

After 15 years of loyalty, I am done. This is no longer a professional tool, it is a liability. Businesses rely on stable support systems, not on constant frustration and broken features.

If you are considering using Zendesk, think twice. What you get is not improvement over time, it is a steady decline.

This has gone from being a reliable platform to one of the most frustrating systems I have ever had to deal with.

Rockstar support website uses this software and it is one of the worst support sites I have ever used and you cannot get the information you need across to the right people.

Zendesk creates bad customer service. I have dealt with them now several times for different companies. It is always time consuming and confusing to try to resolve issues over many days by email only. I (and the businesses involved) spend a lot more time for things that could be handled in 5 minutes verbally. And often things are not resolved at all. I do blame Zendesk for this, and think it is an outcome of their approach.

The client's help desk were trying to be friendly, but I think the zendesk system retrained them to be not.

Maybe it just overtook them.

In any case, the problem was not resolved and they have lost my favourable opinion of their site because of it.