Zerowaterfilter Reviews 

Excellent ❤️

First and foremost, the order arrived very quickly, and besides that, the water was visibly cleaner than before.

Efficient delivery

Better then Brita and water 2 beats them easily.

It is very rare a filtre, very expensive, doesn’t smell bad straight out of the box, but they usually last less than 2 weeks but once or twice 3/4. This is unacceptable. Looking for another solution, already bought Laica system in glass to prefilter. Hope this helps. I wish ZeroWater guaranteed better or less expensive filters. Made them better or lower price for the inferior quality. To last. I am one person with 9 gallon glass filter. Sadly the reputation is bad now too. Waiting to change systems. Any hope?

While the filter worked - the taste of water is very bland after it filters. But more annoyingly, the filters only lasted about a couple of weeks. At this rate, I would probably look to invest the money into an more permanent solution.

I have used zerowater filters and jugs for many years, since they were first launched in the UK.

Great item and no leaks ! Works really well filtering out the nasties!

Overall, the experience was good. Delivery was on time, the website was easy to use, and the filter itself works very well. I’m genuinely impressed with the water quality and taste.

Unfortunately, the jug itself is quite disappointing. The top section that holds the filter keeps coming loose and falling out, and I haven’t found any way to secure it properly. Every time I pour water, I have to hold the top down with one hand to prevent it from falling off.

The spout could also be much better designed. The water doesn’t pour in a clean, controlled stream and tends to splash or scatter, which makes pouring unnecessarily messy.

So while I’m very happy with the filter itself, the design and build quality of the jug could definitely be improved.

Send a wrong filter-Model-type without chance to see that in advance because no proper information in the e-shop yhat ther are new models.

Excellent filtration. Appalling customer service.

I have been a ZeroWater customer for approximately 12 years, first in Sweden and now in France. I have remained loyal because the filtration itself is excellent and, in my experience, extremely difficult to replace with another pitcher system.

Unfortunately, my recent experience with ZeroWater Europe has completely destroyed my confidence in the company behind the product.

I placed and paid €98.75 for six replacement filters on 12 August. According to the tracking, the parcel was not even prepared by the sender until 31 August. I finally received it on 9 September — 28 days after ordering.

During those weeks I sent numerous emails. I repeatedly asked what was happening with my paid order. I escalated the matter. I repeatedly supplied my correct private delivery address because incorrect information remained attached to the shipment.

ZeroWater Europe simply stopped responding.

Not one manager or supervisor contacted me. Not one identifiable person took responsibility. Even after my formal written complaint following delivery, I received no acknowledgement and no substantive response.

Ironically, when my escalation reached Culligan ZeroWater in the USA, an Account Manager actually responded, identified himself and explained that they could not intervene because my purchase was with the European merchant. The company that actually took my money, however, remained silent.

My parcel eventually contained eight filters rather than the six I ordered, which I assume was intended as compensation. I appreciate the additional filters. But nobody even communicated this to me. Two extra filters do not replace basic accountability or customer service.

I have now cancelled my subscription. I cannot entrust recurring payments to a company that takes weeks to fulfil an order and then does not communicate when something goes wrong.

There is also an ongoing product-quality issue with the rubber seal around the filters. In my experience, the newer seals do not perform like the older, more substantial ones, and I have repeatedly experienced leakage around the filter. Interestingly, the filters in this latest delivery appear to have a different seal again.

After approximately 12 years of loyalty, this is extremely disappointing. ZeroWater makes an excellent filtration product. The European customer service surrounding it is nowhere near the same standard.

A company earns loyalty not only by taking a customer’s money, but by taking responsibility when something goes wrong.

Missing an extra filter promised after a complaint about dark water after filter change, Order received well, but had for the first time to pay 30chf import charges

Arrived in Portugal within a week or so. Filters are great, have been using them for years.

The product itself is fine. The delivery however isn’t. There was a slight delay, which is ok. However, after that the delivery company sent email notifications twice saying the recipient wasn’t home which is not true. I could not reach anyone in the aforementioned company to inquire what was wrong. In the end it was sent to a depo where I had to pick it up.

I started to use zero water few years ago, the items are always well packed and fast delivered. I am very happy about the filters, the only problem is that the tank's tap is too close to the surface

Heard about ZeroWater via Square Mile Coffee Roasters, unfortunately they can’t stock ZeroWater products any more and so. I had to use their EU website instead. However zerwater were very efficient in their shipping and delivery and their products are excellent!

Hopefully they will be available in the UK again in the near future.

NO COMMENT IT'S ALWAYS THE SAME ANSWER:
I'M SATISFIED. DELIVERY IST FAST

Super service ! And happy with zero water