Zipchat Reviews 

Looking for a frustrating customer support experience? You found it! Let's say a customer uses your AI chat to contact you, fine. Now you want to follow up with the customer, just reply to the message... NOPE!

You must create an entirely new ticket to them, and the two are not linked in anyway. You have no context to know what the original message was about. I have contacted them many times about this, but they don't care, it has been months.

I cannot believe what an untehical bunch of spammers these people are. They hide behind fake domains and use .org extensions to make themselves seem legit.

STAY FAR AWAY

SPAMMERS. Stop spamming people.

Surely ranks among the best in the industry, really worth the money.

The best AI agent I tried. Definitely the easiest set up, great support.

What an absolute shower, absolute waste of time and effort, they do not respond to messages, emails or even bot chat, waited and still await after 2 day for support, Back to Tidio they may be a little more expensive but they give support.

I have never installed their app on my Shopify site, but they continue to send SPAM emails! From different addresses, everyday.
It's really illegal. Stay away from them.

They will bombard your shop email with cold calls. Avoid like the plague

As mentioned before: spam. Appearntly they can't get any customers, so they send out spam emails, claiming to be the best at what they do.
They don't pay any attention, because they spam a website and company that specialises in good running AI chatbox and customer service.... Run and founded by me.
The more reason not to trust these emails and the services they provide. I mean, if you can't even figure out who you are spamming... How can you know what you customers want?

I am writing this review to warn others about the aggressive and unprofessional marketing tactics used by this Shopify app. In just one week, I received 6 unsolicited emails. Even more concerning is that their emails contain NO 'Unsubscribe' link, which is a clear violation of global anti-spam regulations (GDPR/CAN-SPAM). I have manually replied twice asking to be removed from their list, but they completely ignore these requests and continue to flood my inbox. A company that shows such lack of respect for user privacy and basic digital etiquette cannot be trusted with your business data.

They keep sending me Spam about their product. I've asked nicely to be removed from their mailing list, but they keep sending emails.

We keep receiving persistent emails from them. We've repeatedly asked to be removed from their list, but they keep sending them. You really can't win customers this way. It's just spam.

Spam spam spam spam spam, don't bother me with your stupid ai tool..