Zipr Mobility Reviews 

Ron was incredible. He answered all my questions. He is a credit to his profession.

Zip'r Mobility is a disgrace. Do not buy anything from them.

The wheelchair itself is garbage: heavy, cheaply put together, and nowhere near worth $1,299.99. Just taking it out of the box and looking it over told me it was overpriced junk.

The company behind it is even worse. They called to say it was out of stock. I turned down a substitute and asked for my money back, and they shipped it anyway without asking me. Then they refused to take it back. After weeks of demands for photo after photo, they rejected the return by claiming the tires "show signs of use," without ever saying what they saw. When I laid out exactly what they'd done, I got the same copy-and-paste denial word for word, as if nobody had read a thing I wrote.

They sell mobility equipment to vulnerable people and treat customers with contempt. Bad product, worse company, and I'm out $1,299.99. Zero stars. Buy from anyone else, and warn anyone you know who's thinking about it.

the customer service rep was very helpful in my questis . i was one that another person had and i liked it. One segusten i have is that you should put a bracket for a basket in 5the back.I was please that Don called me back and let me know that my order was packed and going out for delieve

Robert F nSembersky

I had a few questions before purchasing the Zipr Roo 4 wheel scooter. Ron picked up the phone immediately and was very helpful. He answered all my questions, placed the order for me and I felt confident that I could call with any problems I might have once my scooter arrived. It was a very good price and I look forward to receiving it in a few days.

I’ve had several scooters of various brands over the years. I was in need of a new one and came across the Zip’r scooter. I ordered the three wheel Ultra.

It came about a week later. I assembled the remaining items out of the box and plugged the charger into the battery to charge up the new scooter. I noticed the light on the charger was solid red while on the charger, which was strange because all of the other chargers on the scooters that I’ve had showed red until charged and then changed to green when fully charged. After a good while I unplugged the charger from the battery compartment just to see if I could move it from the porch to the garage to continue charging and the ST error code light was blinking once continuously, indicating that the battery needed charging, and it would not move. I put it in ‘push’ mode and relocated it.

The next morning, after letting it charge all night, I tried it again and had the same issue. I emailed customer service explaining the issue in detail and the steps taken, and they responded rather promptly with several troubleshooting steps (checking connections, etc.), and also asked me to charge it for several more hours after that. If it was still having a problem, then they said to make a video showing the battery indicator, etc., which I did, including the fact that the rear yellow button was in the ‘drive’ position, and showing the charger cable being removed before turning it on, etc.

I got a response the next day thanking me for the video and detailed explanation, and asked me to do troubleshooting steps that I had just done previously. Obviously the video was not watched by the writer of the email, as it answered those questions. I explained that I’ve already performed the steps and sent another copy of the same video. I got a prompt response saying that the team member was going to escalate this and that I should hear back soon.

As of the writing of this review, it has been over 48 hours-two days-from their last response-and a day since I sent two more emails pleading to know the company’s course of action to remedy their error-with absolutely no response. I even tried calling, but all I received was a canned recorded response directing me to email.

I’m no expert, but it seems clear to me that it is either one or both of the batteries and or the charger that is the issue.

I would think that the logical and prompt action would be to send me a battery box with the batteries in it and a charger so that I could have a working Scooter. I bought a new scooter and have yet to have it move one inch on its own.

I am very unhappy that this issue wasn’t immediately rectified (after performing all of the requested troubleshooting and sending the video) by the company due to them sending me a defective product.

I am sincerely hoping that Zip’r will fulfill its obligation to provide a fully functioning scooter as advertised, rather than forcing me to be stuck with one that has NEVER worked.

Ron made my shopping experience very good. He was able to answer my questions and concerns and help me with my purchase. He has great customer service and I appreciate his help. Thanks Ron

Very knowledgeable about the product, and courteous. Was super easy to order the product. Comes with a 3year warranty. And is arriving within one week of ordering. I live as about as far away from Washington as you can get(Florida).

Customer service after the sale is the worst you will ever experience for a company that provides mobility equipment. They have failed to respond to RMA request for a simple battery charger that quit working after 6 weeks. They told the AZ Attorney General that they would work with me and they did not. I purchased the Zip'R Pro wheelchair and you had better be somewhat mechanically inclined to assemble it.

Your Team Member “ Ron” was a Pleasure to work with in answering all my questions and took the time to wait for me to gather my information in ordering a New Scooter. I will definitely be telling everyone what great customer service you have. I can’t wait for my New Scooter to arrive 🙏

I called to inquire about a mobility scooter. The customer service representative, Ron, was so helpful! He took the time to answer all of my questions and even shared more information that I hadn’t thought about! He assisted helped me select a scooter that met my needs and also helped me to get the right accessories to make using the scooter even more convenient! I would highly recommended this company for their awesome customer service!

I help a friend and his wife. He’s had a stroke…and is partially paralyzed. His wife is from Thailand…not much English. She ordered a Zipr Roo w/4 wheels. When it arrived, it was too heavy, so she declined the delivery. UPS returned the scooter with the exact same shipping label. This was July 2025! They have yet to refund her $599.99…not a penny. They have their correct address and credit card number. They dont answer the phone or return calls, when you leave a number. I believe they flat out lied to the Attorney General of Washington…they said they tried to refund $299.99. Only HALF of the price my friend paid. I know they never even tried. All it would have taken was ONE phone call…but they never bothered.
They take advantage of the disabled and elderly. They could care less about stealing..yes stealing money. They’ll do it to you too!
They kept the hard earned money of a disabled senior and got that scooter back too. That’s BS.
They told the AG’s office that they tried in “good faith” to return 1/2 of the money! How can they even say that…if that was true my friend would have received a check from them at the address Zipr has…which NEVER HAPPENED.

Ron was knowledgeable, friendly, kind and a help. I would recommend him to everyone.

I ordered this scooter April 7, 2026 and it was delivered on the 13th. After assembling, it did not come on. I emailed many times and their replies were send me videos and reinstall the battery which I did numerous times. I asked for a call tag to get it picked up because it didn’t work. I disputed the charges on my credit card and when Capital One contacted them, they gave them false information. They said I never contacted them before disputing the charges and that I never tried to return it. my credit card put the charges back on me and said I had to work with merchant to get it corrected. They stopped responding to my emails once they got their money and I am stuck with a scooter that doesn’t turn on because we found a broke. black wire coming from the battery. They do not honor warranty and tell the customer that if they try to return it there’s a 25% restock fee and the customer has to pay return shipping.

I ordered my Zip'R carbon chair in Jan 26, and it came exactly when they said it would. This chair has truly surpassed my expectations!!! It is super lightweight, sturdy, well made, comfortable and fast!!! My "test" was a two-week cruise at the end of March, and I literally had at least fifteen people stop me and ask me where I got it - such a game changer!! We recently went to San Antonio for the weekend in May, and I was able to go every place everyone else went for the first time - you have no idea how wonderful that is!!! We did have a question for customer service, and they quickly and courteously responded. I will be taking this chair all over the world - and I can GO everywhere because of this chair!!! BEST PURCHASE in YEARS!!!!!

I just got my ZIPR ROO mobility scooter and it has made such a huge difference in my life. I’ve got my independence back. The quality and sleekness of the scooter is unmatched. The price is reasonable as well.

We were very happy with the awesome customer service we experienced. Communication was the key factor!

I spoke to Ron who was very helpful and explained scooter specifics. He also answered my questions on the Roo4. Thanks Ron.

After extensive research, it was my 97 year-old mother who came upon the website for Zipr Mobility. And boy, I'm glad she did! An American made homegrown company with access to human beings that care about your Mobility needs! Pinch me I must be dreaming! I had the pleasure of speaking with a gentleman named Ron. He is a real pro and takes his time to personalize your order. I am confident that, although I live clear across the country from the factory in Washington state, I will have the same level of service as if they were around the corner. Carbon frame electric wheelchairs are pricey. Nevertheless, I appreciate the price point quoted and with free shipping and lots of warranties, I am beyond content. I know my mother will be safe and remain independent with this chair. Thank you, Ron for outstanding service. And thank you Zipr Mobility!

I had a number of questions regarding purchasing the Zipr carbon fiber powered wheelchair. I spoke with Ron who answered all my questions and assisted me in purchasing. The wheelchair arrived quickly and was professionally boxed.
I took a cruise a few weeks later and was thrilled with the ease and performance of my wheelchair, both on land and sea! I had people approaching me with questions re the chair and were greatly impressed that it truly weighed only 28lbs,including the battery.
Thank you again Ron for helping me!

Ron was very helpful with the whole process of ordering the scooter. I was afraid it wouldn’t be delivered in time for our cruise but he made sure it was. He tracked it himself and gave me updates. My mil was very impressed with the scooter. It really made our vacation more enjoyable and stress free. Thank you Ron and Zipr Mobility