The service engineer arrived on time and, as promised, called ahead to tell us that he was on his way. He did a thorough job of servicing our Zip tap and investigated a recurring "compressor overrun"... See more
Company replied
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Review summary
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Communication was excellent throughout the process. The technician Billy was very competent and carried a difficult installation without any fuss to a very high standard. We have another cool/hot... See more
Company replied
Outstanding levels of service, 10 years in and our Hot Tap keeps working perfectly. Zip have gone above and beyond on two separate occasions when called out to service our tap (did I mention 10 years... See more
Company replied
Had a Zip tap for well over 20yrs now, and we had a new kitchen fitted and up upgraded our Zip tap, Peter the engineer was great, nothing too much trouble, on time, good communications all along the w... See more
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Company details
Written by the company
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Contact info
Norfolk, United Kingdom
- 0345 6 005 005
- specify.zipwater.co.uk
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Callum visited to service our Zip…
Callum visited to service our Zip Hot/Cold unit, and correct a job which was not completed earlier, he carried out the work efficiently, and to a high standard.
Many thanks Callum
July 24, 2026
Customer service good.
July 16, 2026
Reply from Zip Water UK
Good morning Alf,
I hope you're well,
Thank you for this review!
We aim to deliver quality customer service that makes interactions as smooth and stress-free as possible, and we hope that we equip our advisors with the necessary skills to do this.
I will pass your comment onto our Customer Success team so that we can identify what we could have done better!
Kind regards,
Bradley
Great service provided
Great service provided, pricing of service contracts is very good, engineers are fantastic.
July 23, 2026
Reply from Zip Water UK
Good morning Gareth,
I hope you're well,
Thank you for this brilliant review!
I'm proud to hear that the service, product, and engineers are of the great quality we aim to deliver! I will make sure this is fed back to the relevant teams!
Kind regards,
Bradley
I have already put in a review
I have already put in a review, Roger was very professional.
July 23, 2026
Reply from Zip Water UK
Good morning Ken,
I hope you're well,
Thank you again for this great review about our engineer Roger, I can see the review you left previously, so will add these comments on and pass them through to Roger's manager also.
Kind regards,
Bradley
Zip Water UK problem solved
Paul, the Engineer came out on time and was helpful and informative. He explained the problem really well and was able to solve it with a new part.
He was professional and provided an excellent service.
Thank you.
July 21, 2026
Reply from Zip Water UK
Good afternoon Phillipa,
I hope you're well,
Thank you for this brilliant review about our engineer Paul!
I'm very proud to hear that he was punctual, informative and professional in every aspect of the job! Service like this is exactly what we aim to deliver!
I will make sure this is passed onto his manager!
Kind regards,
Bradley
ZIP WATER
Zip Water national account manager Chris Martin and his management, service and installation team have consistently provided my organisation with par excellence service from day one - an above and beyond approach which is highly appreciated. attitude nearly 2 years into this working relationship. It's also worth noting that the Zip Water product range for the commercial office environment simply has no equals from rival competitors - hands down the best and most robust equipment in the water filter tap market!
July 10, 2026
Reply from Zip Water UK
Good afternoon Tony,
I hope you're well,
Thank you for this fantastic review!
I'm really proud to hear these comments about our sales and installation team! It's great to know that the service you've received has consistently been of outstanding quality! Also that you're very happy with the product itself!
I will make sue you're comments are passed onto the relevant teams so we can praise this great attitude!
Kind regards,
Bradley
The job was completed on time which is…
The job was completed on time which is all i can ask
July 17, 2026
Reply from Zip Water UK
Good afternoon Martin,
I hope you're well,
Thank you for this review!
I'm glad that we could attend in a timely manner and resolve the issue with the product! I will make sure this is fed back to our service team so we can continue to deliver this level of service!
Kind regards,
Bradley
Reply from Zip Water UK
Good afternoon Anita,
I hope you're well,
Thank you for this great review!
It's great to hear that the whole experience you had left this impression on us as a company! We will aim to continue to deliver this level of service!
Kind regards,
Bradley
Polite, friendly and professional. Very good overall.
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10/10. The only area that could have been slightly improved was if the work could have been carried out a bit quicker - the date had to be rescheduled after the initial appointment date. Overall though, the service was very good.
July 9, 2026
Reply from Zip Water UK
Good afternoon Lee,
I hope you're well,
Thank you for this fantastic review about our staff!
It's great to hear that across the whole interaction, our staff demonstrated the friendly and professional level of service that we aim to deliver!
We are aware that the lead times for our visits are slightly longer than our customers expect, and are actively working to resolve this!
Kind regards,
Bradley
Disappointing quality for such premium-price product
Bought a Zip HydroTap residential for $5,000 expecting it to last. The main board failed after just three years. When I raised it, customer service said "well, it's just like a computer" - well, I've never had a $5,000 computer die after 3 years either.
Then came the real cost of ownership: replacement parts are expensive (~ $450 for the main board alone, ~$250 for a filter). At that point you're questioning whether repairing is even worth it.
Customer service response was disappointing too. I submitted a couple of inquiries through their website and got zero response for three months. The only way I got any traction was giving up online and calling directly.
For a premium-priced product, I expected premium reliability and support. Got neither. Can't recommend.
ps: this review is for US product/service
July 23, 2026
Unprompted review
Reply from Zip Water UK
Good afternoon Charles,
I hope you're well,
Thank you for taking the time t leave us this review, although it is not directly for the Zip UK business it still applies to the brand.
I have referred this to the US service team to look into and contact you using the details they hold. Hopefully you will hear from them shortly.
Kind regards,
Bradley
Reply from Zip Water UK
Good afternoon Preston,
I hope you're well,
Thanks for this brilliant review.
I'm glad that you found our service excellent, and we will aim to continue to deliver this quality of service!
Kind regards,
Bradley
Reply from Zip Water UK
Good afternoon Jara,
Thanks for this excellent review!
I'm glad to hear that you experienced the high quality service that we aim to deliver! I will make sure this is passed onto the customer experience manager so we can continue to deliver this level of service!
Kind regards,
Bradley
Having had our ZIP tap for 13 years
Having had our ZIP tap for 13 years, ZIP made an excellent offer to replace. The installation date was organised quickly and efficiently.
July 14, 2026
Reply from Zip Water UK
Good afternoon Simon,
I hope you're well,
Thank you for this great review!
I'm very glad to hear that you were please with our upgrade offer, we appreciate he continued customer and hope to be servicing you well into the future with our newer technology! I will pass you comments onto both our sale and installation team!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Linda,
I hope you're well,
Thank you for this great review!
I'm glad to hear the positive comments about our engineer Grant! I will make sure this is passed onto his manager!
Kind regards,
Bradley
Service Plus
The service engineer arrived on time and, as promised, called ahead to tell us that he was on his way. He did a thorough job of servicing our Zip tap and investigated a recurring "compressor overrun" error.
A few days later an installation engineer came to fix the problem completely by making some modifications to the installation itself. Our Zip tap is now working flawlessly again.
July 10, 2026
Reply from Zip Water UK
Good morning Roger,
I hope you're well,
Thank you for this brilliant review!
I'm glad that both our service and installations teams have provided you with such outstanding service and able to get your product back up and running! I will make sure you're feedback is passed onto the relevant team managers!
Kind regards,
Bradley
Great service
Great service, knowledgeable and friendly technician- all good! Still waiting for a quote for a new tap- but supposed to come from another department.
July 9, 2026
Reply from Zip Water UK
Good morning,
Thank you for this fantastic review!
I'm very glad to hear that the engineer provided the excellent quality service we aim to deliver! I will make sure this is fed back to their manager!
I will chase up the quotation for the replacement unit.
Kind regards,
Bradley
Great service
Great service, Engineer was polite and completed job first time. Report sent explaining whart had been done.
July 2, 2026
Reply from Zip Water UK
Good morning Sarah,
I hope you're well,
Thank you for this fantastic review!
I'm glad to hear that the engineer provided the quality service that we aim to deliver! I will make sure this is fed back to their manager!
Kind regards,
Bradley
Fantastic service and very quick
Fantastic service and very quick. A great product and an amazing service. My zip tap is 11 years old now and have recently taken out an annual insurance with zip. Used this service twice and I can not fault it.
July 14, 2026
Unprompted review
Reply from Zip Water UK
Good morning Helen,
I hope you're well,
Thank you for this fantastic review!
I've very proud to hear both the product and service are of the quality you expect! We hope that we can continue to deliver on both of these moving forwards and uphold this level of service!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Mes,
Thank you for this great review!
I'm glad to hear that our engineer Cordell provided the fantastic level of service we expect of our team! I will make sure this is passed onto his manager!
Kind regards,
Bradley
Must try harder!!
My experience with ZipWater is somewhat mixed. I have an annual service plan and my initial contact with customer services to schedule a visit and to discuss the huge cost increase was appalling. There
was a mix up on their computer system and I was being charged as if I was a new customer. The Agent showed no empathy nor offered an apology. I eventually got hold of someone else and they stated they would sort the computer issue, cost and appointment. On the day of the appointment, bearing in mind I’d waited in all day, at 3pm I received a call to cancel, I was not best pleased despite their apology and I never received any compensation for service failure. Eventually a new appointment was scheduled and things went really well. Engineers did a great job albeit, they never phoned ahead as promised. Communication from Zip is not the greatest nor are their policies for dealing with customers. Needs a shake up in my opinion and must try harder!!
June 25, 2026
Reply from Zip Water UK
Good morning Terrence,
I hope you're well,
Thank you for providing us with this feedback.
I do apologise for the confusion and inconvenience with the contract renewal. I can see that our team cancelled this as when the plan was originally set up, you asked our team not to renew this automatically. My colleague Jack then offered the service plan at a discounted rate due to the issues. I also apologise for the visit being suddenly rescheduled, unfortunately we cannot account for engineers being delayed in the field, which in this instance was what happened.
I'm glad to hear that after these issues, the service was more positive and our engineer attended as expected.
I will be addressing this with the relevant team leaders to ensure our service is better moving forwards.
Kind regards,
Bradley
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