Zoho Reviews 5,934

Absolutely terrible called the customer service and got voicemail 5 times in a row. Chat is no help whatsoever terrible software and terrible customer service

Zoho Social has been an excellent tool for managing multiple social media accounts from a single dashboard. The platform makes content scheduling, publishing, and engagement tracking simple and efficient. I particularly appreciate the intuitive interface, content calendar, and analytics features, which help me monitor performance and make informed marketing decisions.

The all-in-one dashboard saves significant time by allowing me to manage different social channels without switching between platforms. The reporting and analytics tools provide valuable insights into audience engagement and content performance, helping me improve my social media strategy.

While I would like to see even more advanced analytics, customizable reports, and additional third-party integrations in the future, my overall experience has been very positive. Zoho Social is reliable, user-friendly, and a valuable solution for businesses and marketers looking to streamline their social media management.

Very bad company, i made account then went to email to activate, it got activated then tried logging in and it keeps saying not active, have email this company several times just simply to log into an account which in itself has turned out to be a hassle just thinking how worse it is is you end up purchasing something from them, awful and dreadful company with no communication, slow and no response after several emails. stay away.

We have almost 50 accounts and been with service for almost 4 years. They used to be good but good luck getting support. When you do its thru either an email or a call from some person with very poor English or they fix a problem other than the one you call about. If it’s critical, then you’re likely get a response within 2-3 days (70% of the time you don’t get a response).
They have paid support which has a ticket system, but again, English as a second language and slow response times. Customers get absolute garbage using their FAQs to solve problems because it’s actually the back end on their server or shoddy programming to achieve control of your account. You get more help from other Zoho customers/victims in a timely manner vs they’re in house support. Hilarious that there’s always a human being on the Sales desk but never one on tech help, always leave a message that may get answered on some kind of lottery feels like.
Looking to move to some other platform. Every year at renewal we got discounts for all the complaints but we’ve reached a point where even if the service was free, we can’t rely on the service any longer.

I have been a paying Zoho customer and rely on the platform for critical business automations. Since May 6, 2026, I have been trying to renew my subscription, and Zoho's own billing system refuses to process the payment.
My credit card is valid, has available limit, is enabled for international transactions, and works flawlessly on every other service I use. The issue is entirely on Zoho's side. The system rejects the payment with no clear error, no diagnostic information, and — most importantly — no functional alternative payment method is offered. No invoice, no bank transfer option, no PIX, no direct payment link. Nothing.
I have opened multiple support tickets, reached out via chat and email, and been bounced between departments. To this day, no real resolution has been provided.
While I sit waiting, my credits were consumed, my services were suspended, and my business operations were severely impacted:

Team forced to stop work that depended on Zoho workflows
Critical automations for sales and customer service interrupted
Lost leads and unanswered customers
Direct, measurable financial damage growing every day

The most absurd part: I am actively trying to pay. There is no delinquency, no refusal, no lack of funds. The vendor is the one blocking the customer from paying — and then suspends the service as if the customer were at fault. This is a textbook failure of service delivery and, under Brazilian law, qualifies as breach of contract.
I have already issued a formal extrajudicial notice and filed complaints with the Brazilian consumer protection authorities (Senacon and PROCON). I am posting this review so other B2B customers evaluating Zoho understand the real risk: if their billing system fails — and it does — your operation will be held hostage while their support runs in circles.
For a company that sells itself as a reliable business platform, this is unacceptable. I would strongly advise other prospective customers to evaluate the operational risk before committing critical workflows to Zoho.

Zoho customer care service has been extremely disappointing. I’ve sent emails and messages, and now I’ve been on a call for over an hour with no response. The same thing happened yesterday as well.
Never with Zoho

most un user friendly platform. Everything you need access to is on a completley different zoho website. for instance why is my domain not accessible from my domain email and i got to go digging in google search to find a different url. If you want to save your sanity avoid them

The single biggest reason to love Zoho is the elimination of "app sprawl." Before Zoho, a typical workday involved juggling six different tabs, multiple logins, and a web of brittle Zapier connections trying to make HubSpot talk to QuickBooks, Slack, and Zendesk.

I like that application this is really helpfull to manage your social channel in one page.

We used Zoho social for scheduling our content. It's a very reliable & easy to use tool. It made our work so much easier.

Zoho is the best social media automation tool I've used. I love the fact that it also gives me insights on how each of my posts are doing in real-time. Kudos!
The customer support is also excellent.

I am happy with Zoho. It saves lots of time.

Horrible service, smtp takes forever. Horrible interface, trying to find settings is like mining for gold. Horrible customer service, trying to cancel is like trying to get out of a time share.

Its a great platform to post on all social platforms at a single click! Easy to manage and flexible to use. Recommend it to All.

Zoho is easy to use and a great tool for business

Zoho Social is a powerhouse for agencies and small businesses alike. It’s affordable, user-friendly, and packed with enough "smart" features to save you hours of manual work every week.

I have been a paying customer on Zoho Mail Premium, which clearly advertises a 40MB attachment limit. However, for a long time now, I have been experiencing ongoing issues sending PDF attachments over 10MB. Instead of sending properly as attachments, files are often converted into links, which frequently do not work properly on iPads or mobile devices.

This issue has seriously affected my business operations. I have had to resend files multiple times, explain the problem repeatedly to clients, and waste valuable work hours dealing with something that should function correctly under a paid business plan.

What is even more disappointing is the customer support experience. I have contacted Zoho support many times by phone and email and keep being told that the issue has been “escalated” and that someone will contact me. No one ever does, and no real solution has been provided.

For a business email service, reliability and support are critical. Unfortunately, my experience has been extremely frustrating and stressful due to the lack of follow-up and resolution.