Zoho Reviews 

An appalling service and basically a scam. We recently started using Zoho Webmail & Workplace for our volunteer led organisation (conservation sector) as during the trial period Zoho responded to queries and questions promptly so appeared to be a reasonable company. However once we had paid for a full account for 6 users the problems started. Attempting to use the system to send a mail out to your members the system completely failed, refusing to send mails, sending multiple copies to some users and just freezing for days. Contacting 'customer support' yielded incorrect information in contradiction with the published spec for the system and what was agreed during sign up. Eventually speaking to a manager resulted in a 'wait 24 hours' for a resolution. 4 days later no response or resolution and the system still doesn't work.
Valuable volunteer time and organisation funds wasted on what seems to be a scam.
Avoid at all costs.

What a horrible garbage email service, they have no human beings to talk to. They lock you out of your account for no damn reason when they ask you to prove you own the domain name they tell you what to enter in your DNS, then deny it and lock you out, call or email, no response and you'll never get help during regular business hours they say their open. They should just shutdown, USE ANYTHING BUT ZOHO MAIL FOR YOUR BUSINESS OR YOU WILL 100% REGRET IT. TRUST ME

Great user experience, very fast and efficient flow system and good faster communication channels to talk with customer service team to solve any issues

I’ve been using Zoho Social to manage and schedule social media content, and overall, I’ve had a good experience with it.

The scheduling and publishing features are straightforward, and having the ability to manage multiple social profiles from one place makes the workflow much easier. I also like the content calendar and analytics, as they make it easier to keep track of posts and performance.

The interface is clean and relatively easy to understand, especially once you get familiar with the platform. For businesses or agencies managing multiple social channels, I think Zoho Social is a useful tool that can simplify day-to-day social media management.

Overall, a solid platform with good features for planning, scheduling, publishing, and monitoring social media.

As a branding and marketing agency, we manage content for multiple clients every day, and Zoho Social has made that process much more organized. Planning, scheduling, and reporting are all in one place, which has helped our team save time and work more efficiently.

The Premium trial was especially valuable because it gave our team enough time to build a consistent workflow and experience how much smoother our content operations could be. The interface is intuitive, collaboration is simple, and the analytics provide useful insights for client reporting.

Overall, it's a reliable social media management platform that has become an important part of our daily workflow. We'd definitely recommend it to agencies and businesses looking to streamline their social media management.

I have been using zoho social for quite some time now and the experience has been amazing. I can schedule the posts on more than 10 different platforms. It also highlights the nuances for each platforms (like continuous threads for x or post as reel in fb).

It offers many solutions but customer support and its quality are very bad.
I have been client for 10 years and they seemed to be uninterested in offering quality solutions.
Zoho Meeting for example is really terrible. Lots of bugs and terrible conneciton. We often ask for improvment and it was never done.

incredibly simple to use. managed all of my social media accounts in one location, which saved me a ton of time.

**Title:** Locked out of my business email for almost two weeks — unacceptable support

I have been locked out of my Zoho business email for almost two weeks because MFA verification codes were being sent to an old phone number I no longer have access to.

This is my work email, used for client communication. Losing access to it directly affects my business.

I repeatedly explained the issue clearly: I still had my password, but I could not receive the MFA code because the registered phone number was no longer accessible. I provided and tried everything Zoho asked for: my old phone number, my new phone number, domain ownership information, screenshots, payment/domain proof, recovery codes, DNS/TXT verification steps, and repeated follow-up explanations.

The recovery codes did not work. The technical verification process was unclear. The replies from support were generic and repetitive, and it felt like they were not properly reading the information I had already sent.

In the end, I had to contact an IT friend to understand and complete the technical steps Zoho kept asking for. Even then, this process was far more difficult, stressful and badly guided than it should ever be for a paying customer trying to recover access to their own business email account.

I understand that account recovery must be secure. But security is not an excuse for unclear instructions, poor communication, repeated generic replies, and no effective human escalation.

For a company selling business-critical email services, this level of support is unacceptable. A small business owner should not be left without access to their work email for almost two weeks while support keeps asking for the same things and failing to guide the recovery properly.

Based on this experience, I would not recommend Zoho Mail to small business owners who depend on reliable email access and competent support when something goes wrong.

⭐ 1/5 – Extremely Disappointed – Paid Service Still Not Working

I am extremely disappointed with Zoho.

I purchased and paid for a domain and business email service two days ago. After two days, my business email is STILL NOT WORKING.

I have contacted Zoho Support several times, but instead of resolving the problem, my case appears to be passed from one team to another. I keep explaining the same problem and am still waiting for a proper solution.

This is completely unacceptable for a business email service.

My business depends on email to receive customer enquiries. Because my email is not operational, I may be losing potential customers and revenue every day this problem continues.

I paid Zoho for a service that I expected to be operational and reliable. Instead, I have spent considerable time contacting support and chasing a resolution.

Based on my experience so far, I cannot recommend Zoho to businesses that depend on reliable email and responsive technical support.

I hope Zoho management sees this review, takes responsibility for my case and resolves the problem urgently.

Feels like we got scammed. We got services package and then charged extra for each one of them.

No refund or any other solution was offered when we found out we can not use the service how it was intended.
Be carefull about functionality they re offering.

P.S.
I was in contact: Re: [## 2692190 ##] Re: Zoho Workplace - You have cancelled your subscription with Zoho Workplace

The only thing that was offered to re-enable the service that we cannot use by functionality due to misleading information from your side regarding Zoho workplace and Flows. Only thing that was useable was campaings, but that is charged separately. We can not use it also as the whole e-mails are moved away from Zoho.

Once again be very carefull with Zoho as they will charge you extra after they got you as client.

I love using Zoho Social because it is so simple and the pricing is clear! I've tried a few autoposting platforms and they were clunky and did not offer a complete package under one price like Zoho Social. Plus, Zoho Social's platform is user friendly and took me minutes to learn unlike the other more expensive platforms. I highly recommend Zoho Social for your small business.

saved a lot of time by managing all my social media platforms in a single place

Very easy to use. Tech suite is convenient, affordable, support is superb. One gripe is their sales team are quite persistent but the products work. You do have to bear in mind they are not as well developed as Microsoft but for our needs as a business, they do us proud!

Awesome man Zoho amazing app

LOVED the ease and and better than other platforms