Zoho Reviews 

6,116
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 617 reviews, reviewers had a great experience with this company. Customers frequently share that the software platform makes it remarkably simple to schedule posts and manage multiple social media channels from a single centralized location. Users find the interface very intuitive, noting that it saves considerable time and helps busy teams stay organized while handling daily digital marketing content. However, some people were dissatisfied with customer support services, mentioning excessively slow response times and unhelpful assistance when technical problems occurred. A few other reviewers also noted deep frustration regarding unexpected billing charges and persistent difficulties with managing their online account settings.

What people talk about most

User experience

People report positive experiences with user experience, highlighting that the interface is clean, intuitive,... See more

Social media

Reviewers highlight positive aspects of social media management tools, noting they provide a centralized and... See more

Customer service

Customers consistently note negative experiences with customer service, pointing out that getting help is... See more

Website

Consumers find website experiences to be mixed. Many reviewers report that the interface is clean, intuitive,... See more

Service

Customers had ambiguous experiences with service, noting significant disruptions and unreliable features.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has great features for analytics and lots of capability to be a great social media manager.

Rated 4 out of 5 stars

Really good system, easy to use. Only giving 4 stars as wish there was a plan for more than 1 brand but with collaboration and fewer channels, for a reasonable price.

Rated 4 out of 5 stars

Easier to use compared to Buffer. Also, the note feature was a game-changer for my team to plan ideas for a particular day and we can brainstorm.

Rated 3 out of 5 stars

The Contacts tool is terrible. We're using the Workspace and Email specifically. As the Email system depends heavily on the Contacts tool, without a solid contact management system, the entire email... See more


Company details

  1. CRM Provider
  2. Business to Business Service
  3. Computer Accessories Store
  4. Web Collaboration Platform

Information provided by various external sources

Zoho offers a suite of online web applications geared towards increasing your productivity and offering easy collaboration. Zoho's online office tools include a word processor, spreadsheet application, presentation tool, hosted wiki, notebook, CRM etc


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(6,116)

629 reviews in the last 12 months

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Rated 5 out of 5 stars

Zoho Social is a user-friendly social…

Zoho Social is a user-friendly social media management tool that makes scheduling, publishing, and monitoring content simple. The interface is clean, and the analytics provide useful insights into post performance. It’s especially convenient for businesses already using other Zoho products. Overall, it’s a reliable and affordable solution for managing social media efficiently.

September 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Zoho Social has been a useful tool for…

Zoho Social has been a useful tool for managing and scheduling content across multiple social media platforms from one place. I especially like the scheduling functionality and the ability to organize upcoming posts without having to manage each social channel separately.

The interface is fairly easy to navigate, and once everything is set up, it saves a significant amount of time compared with posting manually. The reporting and monitoring features are also helpful for keeping track of engagement and understanding how content is performing.

Overall, Zoho Social is a solid option for businesses or individuals who want a centralized and practical way to manage their social media activity.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Social Media Management Platform

We have been using Zoho Social to manage our social media activities, and our overall experience has been very positive. The platform makes it easy to schedule posts, monitor engagement, and manage multiple social media channels from a single interface.

What we appreciate most is its ease of use, reliability, and comprehensive set of features. Zoho Social helps our team stay organized and maintain a consistent presence across social media platforms. The reporting and analytics capabilities also provide valuable insights that help improve our content strategy.

Customer support has been responsive and helpful whenever assistance was needed. Combined with competitive pricing, Zoho Social offers excellent value for businesses looking for an efficient social media management solution.

Overall, we highly recommend Zoho Social to organizations seeking a reliable, user-friendly, and scalable platform for managing their social media presence.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Zoho is like having a marketing assistant

I've been using Zoho for years now and it's like having a marketing assistant. I take one day a month to schedule all of my posts and don't have to think about it for 30 days. Well worth the money!

September 5, 2026
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Rated 1 out of 5 stars

Service support is pathetic

Service support is pathetic, we get routine automated replies without resolution. We are experiencing bank feeds problem (HDFC Bank and Yodlee service provider) on and off. And a zoho support junior person calls everytime and asks a different requirement.

September 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Awful Company/Avoid at all Costs

These guys are an awful company with poor customer service, conned me out £100 for market research they are thieves and villains please do not use them... a lot of the workers are outsourced to India.... avoid at all costs.. they could care less about customers... PLEASE AVOID... Thieves and Liars...

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

Data retrieval limitations

At no point in my use of ERP systems have I ever encountered a message stating that I have blocked from downloads. When attempting to download sales invoice details I was first given the message that I cannot download more than 185 days. This is unfortunate and the system clearly isn't assessing the number of transactions within the population otherwise this would have worked. I had to run from 2022 to 2026 and just ran two queries per year. As I was running the reports I get a message stating "For security reasons you have been blocked for some time as you have exceeded the maximum number of requests per minute." I get on the chat to request assistance as I had not run any reports that would actually bog down the system and I received the following feedback from support; "I understand, and we request you to kindly try again after 30 - 45 minutes have passed and if this doesn't work, kindly try opening the same page in a different browser." This is absolutely ludicrous. Never tell a user of your software that they cannot access their data. Now, given that ZOHO has apparently placed limitations on my ability to retrieve my data I will have to find another ERP system. No one has contacted me after opening several tickets to assist me in any way.

August 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Imagine a social media dashboard that…

Imagine a social media dashboard that doesn’t try to dazzle you with neon graphs or AI hype every five seconds. Instead, it just… works. Clean interface, logical layout, and zero clutter. You log in and immediately know where everything is. It’s the kind of tool that makes you feel productive instead of overwhelmed.

October 31, 2025
Unprompted review

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