zooplus.no Reviews 

Good. I think it is better for their digestive tracts. So far, so good. Still mixing it with the other one. Let's hope this is the one.

They are good at scamming you with multiple discount methods and intentionally make it complicated for you to feel you are receiving a good deal. They give you bonus points you can only use with overpriced products, meaning you actually don't save any money at all. Disgrace!

Scam company. Did not refund money after package was returned by post office.

Also my profile was delated by them somehow. Now i cannot login anymore

Din zooplus bestilling 456726439

God pris, bra tilbud. God leveringstid. Seriøs firma

I had an extremely frustrating shopping experience with Zooplus Norway, and after this experience I have decided not to shop there again.

I was simply trying to buy kitten food. What should have been a five-minute purchase turned into almost an hour of trying to understand discounts, subscription conditions and changing prices.

Zooplus advertised 15% off the first Zooplus Relax order and 5% off subsequent deliveries. I selected Zooplus Relax for both products and scheduled delivery every 13 weeks.

The problems started at checkout.

First, although Zooplus Relax was clearly activated in my basket, the discount disappeared at checkout. I placed the order believing the discount had been applied, only to discover afterwards that I had been charged the full regular price: 2,758 NOK. I had to cancel the entire order.

After going through the process again, I eventually discovered that my selected payment method, Apple Pay, was not compatible with Zooplus Relax. Choosing Apple Pay silently converted the Relax subscription into a one-time purchase and removed the Relax discount.

This information only became clear much later in the checkout process.

I changed the payment method to a debit/credit card. Finally, Zooplus Relax remained active.

But then there was another problem.

My new basket total was 2,198 NOK. Zooplus continued to advertise “-15%” for the first Relax order.

15% of 2,198 NOK is 329.70 NOK.

So a 15% discount should result in approximately 1,868 NOK.

Instead, the final price displayed for my first order was 1,998 NOK — a saving of only 200 NOK, or approximately 9.1%.

The page simultaneously showed:

“Zooplus Relax –15%”

while the actual checkout calculation did not give me 15% off the basket.

For future deliveries, the website shows a total of 2,088.20 NOK, which correctly corresponds to the advertised 5% Relax discount. So the 5% calculation is perfectly understandable. The advertised 15% first-order discount is not.

I have screenshots documenting every stage: the Relax selection, the advertised 15%, the conversion to a one-time order because of the payment method, the full-price cancelled order, and the final prices.

Customers should not have to spend this much time investigating a discount themselves to understand what they will actually be charged.

If an offer says 15% off the first Relax order, the checkout should transparently show exactly what the 15% applies to, the original eligible amount, the discount in NOK, any exclusions, and the final amount — before the customer pays.

This experience destroyed my trust in the pricing and checkout process. I cancelled my original order, and I will not be purchasing from Zooplus again.

The shipping is not always fast but the products are great, they have also a great variety of products, the client service is better than norwegian stores, as usual, other countries are always better, maybe because Norway is too small and no one here need to effort for anything. Also the member stuff they offer is better, and of course the prices.

Terrible service. They orders packeges from outside the Norway. Delivery option is home delivery only. Not possible to cancel the order even if its still not been shipped. Scam company. Never order from them. Contact number from Denmark

I have ordered an item. First time they told me I have to change the address also in my profile not just put the address on the order as it was outside Norway. No information about the cancellation. I have wrote an email how they think is okay to not inform the customers that the order has been cancelled. Never seen such awful customer service and I´ve been ordering a lot online. Okay I have changed the address. Ordered the item again. 10 days gone and no movement on my order it only said created. I have sent an email, what is going on with the item as it has only been created and it is in this status for a while now. No reply what so ever. Next few days went a the order is cancelled AGAIN. I do not understand how is this zooplus.no still running it they fail to dispatch order for over a month. This is absolutely ridiculous. Never again. If I did not need this item urgently I would not bother what so ever. The zooplus Slovakia packed and delivered the item within 24 hours if I do not count the day I put in the order. And these cannot pack and dispach an order for nearly a month now... And they keep calling me by my surename....

Absolutely awful experience in March with their Greek version, & even thought that they may have ceased trading, but...
Contacted europe HQ in Germany & everything suddenly improved (amazing!!!).
They have changed their delivery company here for the "transit" bit & are using Greek post service for the last bit. Previously using a Dreadful Parcel Delivery company for the transit had big problems, these now appear to have been resolved.
We live in hope!!!

My favourite online pet store in Norway - it's the closest thing to Chewy that we have in North America.

Ordered from Zooplus a number of items. After the order was received they stated they were out of stock of one item. They still have not credited the money to my bank account over a week later. Won't be using them again.

Easy to order and the products got to me after just a few days.

Where to begin? What a horrible experience all around. My package was never delivered, took me over a week to even get in contact with a person from customer service. I had to send a direct message on Instagram and Facebook just to get an e-mail so I could even speak to a customer service agent. First they said my package was delivered, and then they said they never received payment and that is why my package wasn't delivered. When I showed proof of payment so they could deliver my package, they just shut down my case asking for feedback and to "review my experience".

It's been 4 weeks and I've been bounced around from agent to agent, shutting down my case without even answering it or plainly ignoring what I've written, cherry picking what to answer. This is a surreal experience and I feel like I'm going crazy. I still haven't received my package or my money back. At this point I'm considering going to the police to report them. I really don't know what to do anymore. I just want my money back so that I never have to deal with them ever again.

I recomend this company to everyone i know because i am so happy with the service, products and prices. I have ordered many times. A few times there has been problems with some products and they answer quick and polite and are very helpful. No problems shopping with this company. I have only positive experiences and shop regularly from them. Good quality, fast delivery and great value for money!

The store does not refund money for canceled items. The order was canceled immediately after payment on January 3, 2024. Status in my personal account - canceled. They replied once and confirmed that the order was canceled and the money will be refunded within a few days.
It's been more than 3 weeks. No money. The store does not respond to appeals. Does not send a refund receipt.

Although they claim that they deliver in 3 to 5 business days, they have dispatched my items after 4 business days following my reminder. They gave me false information, they are not reliable in every sense. My expected delivery is at least 9 days after I placed the order which is far beyond country standards. I don't think this is a customer-oriented approach and not returning.

my last purchase in this store. I was a regular customer, even though my first large order arrived in a broken litter box, I turned a blind eye to it, but having to wait 12 days for the parcel is simply ridiculous. They don't take their customers seriously, the last time I ordered something my cat would starve to death if he had to wait for food and the rest of the things that were ordered.

I don’t know if this happened only to me , but the service of this company is the best I ever experienced! The products I got are amazing and the price , for once , super reasonable! I just got my first order and I’m ready to do my next one !
If this one go the same amazingly good , then I will put this shop at my top list !
I wish them to keep it like this for long term !!!!

Very long shipping time. What they say on the website about fast shipping is not true.

Bad customer support. Not replying to my emails.
Stear away from this site.