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Company details

  1. Beauty & Well-being

Information provided by various external sources

Z Palette, the original patented empty magnetic makeup palette with a clear window. Customize. Organize. Simplify.


Contact info

2.9

Average

TrustScore 3 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Customized Palette

My customized palette came in (after a month of waiting) and was the absolute worst quality. I emailed customer service about the issue and never received a reply.
Their delivery follow up emailed me to see if the product had arrived but in the email they listed the wrong date which I had ordered the product (making it 3 weeks later than I had originally ordered it).
Very unhappy with the service, quality, and support.

January 3, 2020
Unprompted review
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Rated 3 out of 5 stars

Poor quality control.

Bought from Beautylish website. Palatte is sturdy, magnet is great. Quality control is poor, bought a small one to see if i liked it enough to by the large size, unfortunately it's been glued together wonky. I don't have any other z palettes to compare it to so I don't if I just got a bad one in the batch. Not worth the money, (or worth sending beck to USA from UK). won't be repurchasing.

August 27, 2019
Unprompted review
Rated 2 out of 5 stars

I'm quite disappointed with this

I'm quite disappointed with this order. I ordered some Z Palette individual eyeshadow pans in an effort to transition to a plastic-free makeup collection. I had bought another magnetic palette from Zao which I love, but the colours of Z Palette's eyeshadows were exciting. First of all, the shipping cost was just as much as the product, but I brushed that off and ordered it anyway. But then, the first really frustrating thing was that I had to pay another 15 USD (12 GBP) in customs charges! I believe this should have been advertised to me up front, as I don't think the eyeshadows are really worth 5$+20$ shipping+ 15 customs fees; that's just excessive. The worse thing, seeing as I was buying this in an effort to be plastic free, is that all the pans come wrapped in a plastic sheet! If you're looking for sustainable makeup at a fair price, I would recommend Zao Essence of Nature or Elate cosmetics.

Giving two stars, because the colours are cool, but the shopping experience is not.

June 5, 2019
Unprompted review
Rated 5 out of 5 stars

Very happy

This product was processed and shipped very quickly. It arrived in perfect condition and I’m very happy with my purchase. It is great quality and feels like it will keep my makeup safe when traveling. I cant wait to depot all my eyeshadow.

February 14, 2018
Unprompted review
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Rated 4 out of 5 stars

Fast

Fast, convenient, no nonsense.

February 1, 2018
Unprompted review
Z Palette logo

Reply from Z Palette

Hi Robb,

No nonsense is what we aim for, and we're happy you enjoyed your service with Z Palette.

Rated 3 out of 5 stars

It was a little bit of a surprise when …

It was a little bit of a surprise when I was charged more than I’d expected. To be fair, it was only a currency conversion but it made me rethink my purchase and take items off my cart. It would be lovely if you could allow customers to indicate their buying currency so they aren’t so shocked when they see their banking statements.

February 1, 2018
Unprompted review
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Reply from Z Palette

Hi Rhiannon-Lea,

Thank you for your feedback! We're always looking to find ways to improve our customers experience and take your thoughts into consideration. We are currently undergoing changes with our site and looking forward to adding new features moving forward.

Rated 5 out of 5 stars

Really love my z palettes

Really love my z palettes! I got the holographic style and they were just what I expected. Good weight and there were more than enough magnet stickers !

January 20, 2018
Unprompted review
Z Palette logo

Reply from Z Palette

Hi Kima,

Thank you for your feed back, we're glad to hear that you're happy with your Z Palette. If you need anything further, don't hesitate to contact us!

Rated 5 out of 5 stars

I finally saw the zpotter at a great …

I finally saw the zpotter at a great place on zpallete's site and jumped on it. The shipping was super quick...I placed my order and received it in about 5 days...awesome ;o)

January 19, 2018
Unprompted review
Z Palette logo

Reply from Z Palette

Hi Gina. We're glad to hear you had a positive experience. Feel free to contact us if you have any questions about using your new Z Potter. Happy de-potting!

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