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Recent reviews
Adele Best
Avoid Admiral — appalling claims handling and complete lack of communication I would give Admiral zero stars if Trustpilot allowed it. My experience following a non-fault accident, where I was stationary and hit from behind, has been absolutely appalling. My car was declared a total loss, and the way Admiral and its appointed agents have handled the valuation has been shocking. I was initially offered £7,958, which I rejected. Admiral then increased this to around £8,050, yet I subsequently obtained an independent valuation report showing: Percayso: £9,782 AutoTrader: £8,609 Glass’s: £8,256 So Percayso valued my vehicle £1,732 higher than Admiral’s revised offer. Instead of properly addressing this evidence, Admiral referred the matter to an “expert valuer” and then pushed it into their complaints process, which I have been told can take up to eight weeks. What has made the whole experience considerably worse is the dreadful communication. I have sent detailed written complaints and follow-up emails raising very specific questions about the valuation, including requests for the individual valuation-guide figures and an explanation of how their figure was calculated. I have received no substantive response to those emails. I have repeatedly chased both Admiral and Northgate. When I have tried calling, I have also been told that telephone systems are down. How is a customer supposed to resolve a major insurance claim when emails aren’t substantively answered and telephone contact is unavailable? The replacement-car situation has been equally frustrating. While Admiral tells me its complaint investigation could take weeks, I was also being told the hire vehicle had to be returned despite the valuation remaining genuinely disputed. I have now arranged temporary use of my father’s car and have instructed Northgate to collect the hire vehicle so that unnecessary hire costs do not continue accumulating. I have done everything possible to mitigate the situation while waiting for Admiral to deal with its own outstanding complaint. This was a straightforward non-fault accident. I was stationary. My car was damaged through no fault of my own. Instead of being put back into the position I was in before the collision, I have spent weeks chasing insurers and agents, commissioning my own valuation evidence and repeatedly asking for answers to basic questions about how my vehicle has been valued. For an insurance company of Admiral’s size, the level of customer service and communication I have experienced is completely unacceptable. A formal complaint should not disappear into a black hole for weeks while the customer does all the chasing. I will now pursue the formal complaints process and, if Admiral does not resolve the valuation fairly, take the matter to the Financial Ombudsman Service. Based on my experience so far, I could not recommend Admiral LESs. The true test of an insurance company is how it treats you when you actually need to make a claim — and that is precisely where Admiral has failed me.
Kei
Hi Tenorshare, I used the trial version of Tenorshare 4DDiG to locate and preview my file. The trial scan successfully found the file and showed it at the correct size, but I was unable to recover it without purchasing a license. Based on this result, I purchased Tenorshare 4DDiG to recover the file. However, after upgrading and running the scan again, the software could no longer find the file. As a result, I am unable to recover the data I intended to retrieve. Since the product has not worked as expected for my recovery needs, I would like to request a refund. I have also already submitted the online refund request form, but I have not received any confirmation or follow-up email regarding my request. Therefore, I am contacting you directly to follow up on the refund process. Order Number: T2099552626705829888 Thank you for your assistance. I look forward to your response.
Cait Wilde
Scammers don’t book with this company, cancelling holidays with no valid reason or making something up. Only giving partial refunds for cancelling for no reason, advertising hotels and photos that are not true. Paying out tons of money for things you don’t get, I have photos of the awful state of a hotel room advertised completely different online. Cancelling holidays for family for no reason making them lose out on thousands of pounds on hotel and flights. Booked once and had problems, gave the benefit out the doubt and booked a second time, and was let down again. Me and my friends and family will not book ever again. Guides never being helpful and always using “there is nothing they can do”. Spend that bit extra money and use booking.com or the holiday providers directly (eg. Jet2, tui etc)
Khader Khader
Very poor customer service. I've been a tenant of Peabody Housing for nearly eight years, and my experience has been extremely disappointing. The customer service and management are very poor. I often have to contact them repeatedly and argue before repairs or other issues are dealt with. For example, I’ve repeatedly asked Peabody to cut or deal with very large trees around my property, which were there before I moved in, but my requests were refused. At the same time, I've seen a neighbor make a similar request and receive a much quicker response. This has made me concerned about whether tenants are treated fairly and equally. Based on my experience, I would not recommend Peabody Housing and believe they urgently need to improve the way they treat their tenants.
Stuarty
Got a very expensive sofa set from DFS, where after 3 years the recliner scrapes of the floor continually. The seating area has badly fallen/ collapsed inside- and no one in the household is overweight in the slightest. Showed photos and videos to DFS who advised this will be repaired by Guardsman as I am covered for this. After a visit by the engineer and repeated emails they are refusing to repair this. Absolute waste of money and time. Do not waste money on these policies. They say will cover accidental damage etc, but your own house insurance could be put to better use here. Sickened that I have been conned to take this policy out.
Yasmine Alice
The moving company damaged my flat. I invited a building company to give me a quote. They said the repairs would cost 1750 GBP and claimed it from Anyvan's insurance. They replied saying no it will actually cost 290 GBP. Not only are they claiming that the building company is incompetent and lying, they have terrible customer service and moving service too. Everything took forever, arrival was delayed, there was no protective blankets or ropes, it was a huge mess.
Cielidgh Reece
Scam. Just had a phone call from them on 01138689585 apparently if I dont sign up to their subscription the man I spoke to is going to come to my house and never leave. Like excuse you? I asked if he came to this country on a boat and then he started a while religious thing about how women are possessions and they must bow down to men.... dangerous people. They have accessed millions of data on private citizens they have your address your number your name.
Karen Herwig
Our transfer from the Dublin airport to Belfast went very smoothly. Our driver Robert communicated with me the night before to let me know that he would be waiting for me in arrivals with a sign with my name. Once we landed, I let him know we had arrived. The vehicle was very comfortable and we arrived in Belfast just as scheduled. I highly recommend Airport Transfers Belfast. They were also very responsive to my questions during my booking process.
Kit Lam
Purchased the Terratek Cordless Drill set from Futura Direct and couldn't be happier. The drill arrived within 2 days and I was amazed at the quality and features of the drill, especially given the price point. Had never used a drill before but found it really easy to use. Only wish I had more things to unscrew and drill! Overall, a "must have" tool for small jobs around the house and will definitely buy from Futura Direct again.
Marilyn Leach
Coach driver very friendly & approachable. Hotel definitely looking tired & bathroom definitely needs maintenance. Luggage labels NEVER arrived so had to make my own..was told to collect at Skelton Lake but no-one on duty. This actually made travelling stressful as had to keep eye on luggage to make sure it stayed with us.
Sue Rigby
