CheapOair.com Reviews 34,354

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and positive attitude, often highlighting exceptional customer service interactions. Many people appreciate the personalized approach and the efficiency of the service, noting that agents go above and beyond to assist with bookings, changes, and various travel needs. The booking process is frequently described as easy and straightforward, with many consumers finding competitive prices. However, some people were dissatisfied with certain aspects of the service, mentioning difficulties understanding some customer service representatives due to language barriers. There were also concerns about additional fees, particularly for seat selection, and some felt that pricing information regarding baggage or extra services was not always clear during the booking process. A few customers also noted high-pressure sales tactics for additional services.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the helpfulness, patience, and... See more

Service

Reviewers highlight positive aspects of service, with some customers expressing pleasant surprise at... See more

Price

Consumers find price to be ambiguous, with many reporting hidden charges, unexpected fees for seat selection,... See more

Booking process

Users describe ambiguous interactions with the booking process. While some customers found it super easy and... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise agents for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I use all the time and they are helpful by speaking with a REAL PERSON and getting the best connections for my needs!

Company replied

Rated 5 out of 5 stars

I called this company after being scammed by another airline ticket company, so I was distrustful of anyone. Ceasar was the most wonderful person I could have gotten to help. He was patient, resour... See more

Company replied

Rated 5 out of 5 stars

I have been buying tickets from Cheapoair for the last 10 years. In these years, I have gone to difficult situations, family members being in critical conditions, the typical call noone wants to rece... See more

Company replied

Rated 5 out of 5 stars

Super easy to do my online booking. Everything is covered from flights to hotels and transportations for a seamless trip and they allow coupons and codes so that your flights and trips can be even mo... See more

Company replied


Company details

  1. #162 of 202 best companies in Travel Agency
  2. #29 of 43 best companies in Travel Aggregator

Written by the company

CheapOair is a flight-focused hybrid travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book flights, vacation packages, lodgings, car rentals, and more online or via our mobile apps for iOS and Android, by phone or live chat. Our proprietary technology helps our customers find deals and offers to destinations worldwide on over 500 airlines, 1 million lodgings, and 100s of car rental companies.

Go Ahead, Be Cheap! CheapOair.com

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

34K reviews

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Rated 4 out of 5 stars

Deceiving

I’ve noticed the extra charges when booking. There is always a hidden cost. This will be the last time I will book with CHEAPO !
I paid for a seat and then they sent me an email to pick a seat? Do you think they’d remember that you bought a seat, right?

May 1, 2026
Rated 5 out of 5 stars

It was so easy changing the ticket I…

It was so easy changing the ticket I love it. No problem

April 30, 2026
CheapOair.com logo

Reply from CheapOair.com

We're happy to hear that changing your ticket was easy! Thank you for your positive feedback; we appreciate you taking the time to share.

Rated 5 out of 5 stars

The upstanding customer service and…

The upstanding customer service and diligent response went beyond my expectations.
Was absolutely amazing and easy all the booking process, the app is easy to navigate through.

Five starts *****to you all!!
Thank you

April 30, 2026
CheapOair.com logo

Reply from CheapOair.com

We're happy to hear that our customer service exceeded your expectations! It's great to know the booking process was easy and the app was simple to navigate. We appreciate you taking the time to share your feedback!

Rated 1 out of 5 stars

Fraud

Fraud! Not trustable at all. If you are still going to book then record a video of the entire process. Tickets before and after purchase are different

April 27, 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

Uable to validate the review or reservation.

Rated 5 out of 5 stars

Great customer service support

Great customer service support

April 30, 2026
CheapOair.com logo

Reply from CheapOair.com

We appreciate you taking the time to share your feedback and are so happy to hear you had a great experience with our support.

Rated 1 out of 5 stars

My return flight has changed from the…

My return flight has changed from the original date and the proposed date is not suitable for me. I tried the chatbox, and it is not working. Can someone assist in changing to an earlier date or cancel the flight? Booking Confirmation #93794586.

April 30, 2026
CheapOair.com logo

Reply from CheapOair.com

You will need to contact Cheapoair customer support as this is a blog site for reviews. Customer service is available 24/7 on our online chat support link below:

https://www.cheapoair.com/customersupport/ Click on "Live Help"
on the top right side on the page

Within U.S. 646-738-4820 8 AM - 2 AM EST
Outside U.S. +001-646-738-4820

Rated 5 out of 5 stars

Excelent price!!

Excelent, cheaper and fast option!!

April 30, 2026
CheapOair.com logo

Reply from CheapOair.com

We're happy to hear that you had a fast and affordable experience. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

EASY peasy Booking

EASY , To navigate easy to book thank you

April 30, 2026
CheapOair.com logo

Reply from CheapOair.com

We appreciate your feedback and are so happy to hear that you found our site easy to navigate and book with.

Rated 5 out of 5 stars

Excellent!!

I would like to say very excellent service from Colton, he even called me back’ the process was very easy, I got the discounts, and did not have to guess on the seats prices or the times of the flights! He should have more than 5 stars, I give him a 10! Thank you. PaulaWard

April 29, 2026
CheapOair.com logo

Reply from CheapOair.com

We're happy to hear that you had such a positive experience! It's great to know the process was easy, you received discounts, and you were satisfied with the seat prices and flight times. Thank you for your kind words and for taking the time to share your feedback.

Rated 5 out of 5 stars

Great and easy booking flights

Great and easy booking flights
Thank you

April 29, 2026
CheapOair.com logo

Reply from CheapOair.com

We're happy booking flights was great and easy for you! Thank you for your positive feedback; we appreciate it a lot.

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