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Perfumania Reviews 19,529

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TrustScore 4.5 out of 5

4.6

Perfume Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge of products, and patient approach, making the shopping experience enjoyable and informative. Many people appreciate the excellent customer service, noting the personalized attention and friendly demeanor of employees. Consumers are also very satisfied with the product selection and the reasonable prices, often finding hard-to-get fragrances. However, some customers also noted issues with product quality, mentioning that some fragrances seemed watered down or didn't last as long as expected. A few other people also felt that the customer service was occasionally poor, citing instances of unhelpful responses to damaged items or feeling unheard during sales interactions.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

Clients share positive opinions on product, often highlighting the wide selection of fragrances, good deals,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the service as great,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the helpfulness,... See more

Price

Consumers find prices to be very reasonable and affordable. Many reviewers highlight that they can find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order hasn't even shipped yet so not sure why i am being asked to review but I use perfumania regularly and I've always been super satisfied. Great selection. Fast shipping. No worries about knock... See more

Rated 5 out of 5 stars

The customer service at the Staten Island Mall location was spectacular... top teir. They were so patient with my friend and I. We were so indecisive but with their help and knowledge we ended up purc... See more

Rated 5 out of 5 stars

Poeme by Lancome is my absolute favorite perfume and it is very hard to find. When I noticed it on Perfumania, I didn't hesitate to order it. I hope Lancome never stops making this and I hope I can... See more

Rated 5 out of 5 stars

The store was clean and inviting. We felt welcomed as soon as we walked in. We appreciated our associate; he was very helpful and told us about the fragrances and savings. We told him some of our favo... See more

Company details

  1. #14 of 52 best companies in Perfume Store
  2. #37 of 89 best companies in Pharmacy
  3. #5 of 17 best companies in Skin Care Clinic

Written by the company

We offer a large selection of best-selling designer fragrances for men and women at discounted prices. Perfumania operates over one hundred discount retail stores throughout the United States to meet the needs of today’s fashion-conscious, value-oriented consumers. Perfumania’s success is not only because of the wide selection of high quality products offered at substantial savings. Our fragrance consultants are trained to provide personalized service and expert advice about today’s most popular fragrances, as well as the classic and hard-to-find fragrances. Meeting this need requires three basic principles: service, selection and quality. Because of the dedication and superior customer service offered by our Associates, Perfumania has been successful at upholding all three, while maintaining fantastic discount pricing.

100% Authentic

Written by the company

Enjoy genuine designer fragrances
at discounted prices.

FREE SHIPPING

Enjoy Free U.S. Shipping on orders over $59

Enjoy Free U.S. Shipping on orders over $59
FREE SHIPPING
Enjoy Free U.S. Shipping on orders over $59
(Excludes Hawaii & Alaska)

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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Rated 5 out of 5 stars

The shipping was timely and the perfume…

The shipping was timely and the perfume smells very unique & sweet. I like it, it’s not my first choice but it’s a great summery/fun fragrance. The perfume I got was Eclaire Banoffi. It’s a sweet, banana/sweet fragrance. It starts off very sweet and dries down more warm/praline. It’s a nice change. Overall, for 3.4 oz at $40, it was worth it.

April 21, 2026
Rated 1 out of 5 stars

They send me the wrong perfume,i order…

They send me the wrong perfume,i order París hilton - Heiress
And send me paris hilton-just me.
How can i get the correcto one?????

April 27, 2026
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Reply from Perfumania

Hello,

Thank you for your feedback. We have responded to your email to regarding this issue. We apologize for any inconvenience.

Thank you,
Perfumania Team

Rated 5 out of 5 stars

Thank You!

Easy ordering, quick delivery, and a couple of little surprises included - what more could I want?!? Thank you, Perfumania! 💗

April 20, 2026
Rated 1 out of 5 stars

I was sent the Amor Amor toilette…

I was sent the Amor Amor toilette instead of the perfume! I have tried to contact you with NO response!

April 27, 2026
Perfumania logo

Reply from Perfumania

Hello,

Thank you for your feedback. We have responded to your email to regarding this issue. We apologize for any inconvenience.

Thank you,
Perfumania Team

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