Perfume.com Reviews 19,865

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and authenticity, often noting that they receive compliments when wearing them. Many consumers appreciate the wide variety of items available and the competitive pricing, finding them to be better than other retailers. The delivery service is frequently highlighted as quick, efficient, and reliable, with orders arriving in a timely manner and well-packaged. However, some customers also noted issues with their orders, including receiving incorrect or missing items. A few people mentioned concerns about the quality of some fragrances, perceiving them as watered down or not as potent as expected.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers appreciate the wide variety... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick delivery times,... See more

Price

Customers had positive experiences with price, often finding them to be very well-priced and better than... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the quality, noting that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The prices are not always the lowest you can find but definitely more reasonable than retail. I'm willing to pay a little more because I have always received the correct product, in a timely manor, an... See more

Company replied

Rated 5 out of 5 stars

Helping my self with delightful things and kind my mind together. Looking forward to this smell keeping me happy. Nice and smooth sensation with agreement type smell and welcoming. Not too strong the... See more

Company replied

Rated 5 out of 5 stars

I’m a repeat customer of Perfume.com and appreciate the variety of items available in the categories I like. My recent order was priced very well and the processing time was fast. The packaging was gr... See more

Company replied

Rated 5 out of 5 stars

Great inventory, although the only one I use is Calvin Klein Obsession for Men. I’m a woman and have been using it for years. Same initial scent as the one for women, but a bit more oomph and lasts MU... See more

Company replied


Company details

  1. #29 of 52 best companies in Perfume Store

Written by the company

Shop designer fragrances, perfume and cologne. Shop over 14,000 authentic designer fragrances. Save 25 - 75% off your old favorites, try something new, search hard to find, discontinued and celebrity scents. Free shipping.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy check out and fast delivery

Easy check out and fast delivery

March 24, 2026
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Reply from Perfume.com

Hi Cuffee!

Thank you for your kind feedback!

We’re so glad to hear checkout was easy and delivery was fast. ✨
Perfume.com always strives to make every order smooth and convenient.

We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

I’m a repeat customer of Perfume.com…

I’m a repeat customer of Perfume.com and appreciate the variety of items available in the categories I like. My recent order was priced very well and the processing time was fast. The packaging was great and sturdy. Best of all the shipping was so quick!

April 1, 2026
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Reply from Perfume.com

Hi Susan!

Thank you for your wonderful continued support!

We’re so glad to hear you’re a repeat customer and that you appreciate the variety of products we offer in the categories you enjoy. ✨ We’re also happy your recent order was well priced, processed quickly, packaged securely, and delivered fast.

Perfume.com truly values your loyalty and looks forward to serving you again soon!

Rated 5 out of 5 stars

I will have to return it but my…

I will have to return it but my experience with your company is awesome! Please send a return label.

April 1, 2026
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Reply from Perfume.com

Hi Shannon!

Thank you for your kind feedback!

We’re sorry to hear the item needs to be returned, but we truly appreciate your wonderful comments about your experience with our company. ✨

We see your order was successfully returned and refunded.

We appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

Ordering was simple as well as payment…

Ordering was simple as well as payment , shipped in a reasonable amount of time and the cologne I ordered was fantastic , the only thing Is I will have to learn to use much less as it is a very strong scent . Love the smell of it just be careful not to overdue it.

April 2, 2026
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Reply from Perfume.com

Hi Nancy!

Thank you for your wonderful feedback!

We’re so glad to hear ordering and payment were simple, shipping was timely, and that you love the cologne you received. ✨ It’s great to know the scent made such a strong impression.

A little can definitely go a long way with powerful fragrances, and we’re happy you’re enjoying it.

Perfume.com truly appreciates your support and looks forward to serving you again soon!

Rated 4 out of 5 stars

Price is better than others.

Price is better than others.
Delivery is always good.
Packaging is good.
Smell on some fragrances are a bit like fly spray until they air out.

April 1, 2026
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Reply from Perfume.com

Hi!

Thank you for your detailed feedback!

We’re so glad to hear you’ve been pleased with our pricing, reliable delivery, and secure packaging. ✨
We also appreciate your honest comments regarding some fragrance openings. Scent can sometimes vary when first sprayed and may develop differently once it has had a moment to settle.

Your feedback is valuable to us, and Perfume.com truly appreciates your support.

We look forward to serving you again soon!

Rated 3 out of 5 stars

Two bottles have no cap like they …

Two bottles have no cap like they were returned and than sent to me Where are the caps and was it used?

April 1, 2026
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Reply from Perfume.com

Hi Helen!

Thank you for sharing your feedback.

We’re sorry for any confusion regarding your order. After reviewing the purchase, we see that the two items ordered were testers. As stated on our website, tester fragrances may be shipped without the decorative cap or retail packaging.

Please be assured that tester items are brand new and unused bottles containing authentic fragrance. They are often offered at a lower price because they may not include the standard presentation packaging.

We understand your concern and appreciate the opportunity to clarify this for you. Thank you for choosing Perfume.com.

Rated 5 out of 5 stars

I looking for long time try it to found…

I looking for long time try it to found my favorite perfum this is the only place I founded 😍 it’s the second time I’m order.

February 16, 2026
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Reply from Perfume.com

Hi Luz!

Thank you for your lovely feedback!

We’re so glad to hear you finally found your favorite perfume with us after searching for such a long time. ✨
It means so much to know this is already your second order, and we truly appreciate your continued support.

Perfume.com looks forward to serving you again soon!

Rated 5 out of 5 stars

I received everything on time

I received everything on time

April 1, 2026
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Reply from Perfume.com

Hi Carmit!

Thank you for your kind feedback!

We’re so glad to hear everything arrived on time. ✨
Perfume.com always strives to provide reliable delivery and a smooth shopping experience for our customers.

We look forward to serving you again soon!

Rated 5 out of 5 stars

The ultimate perfume selections and availability

The pricing, vast amount of select fragrances and availability

April 1, 2026
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Reply from Perfume.com

Hi Patricia!

Thank you for your wonderful feedback!

We’re so glad to hear you enjoyed our pricing, wide selection of fragrances, and product availability. ✨
Perfume.com always strives to offer customers a great variety of scents at excellent value.

We look forward to serving you again soon!

Rated 5 out of 5 stars

Good product

Fast and reliable

March 31, 2026
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Reply from Perfume.com

Hi Farouk!

Thank you for your kind feedback!

We’re so glad to hear you were pleased with the product and found our service fast and reliable. ✨
Perfume.com always strives to provide quality products with dependable delivery.

We look forward to serving you again soon!

Rated 5 out of 5 stars
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Reply from Perfume.com

Hi Bianca!

Thank you for your feedback!

We’re so glad to hear you were pleased with your purchase and found the product legitimate and authentic. ✨
Perfume.com always strives to provide genuine products our customers can trust.

We look forward to serving you again soon!

Rated 1 out of 5 stars

I sent a short explanation of what…

I sent a short explanation of what happened…I ordered Dahlia Noir perfume on the wait list for 3mos?? And after telling me it was finally here I received the wrong item and was told it the eau de toilet and that you did not carry the perfume… even though I specifically stated I wanted loved the Dahlia noir perfume… no explanation of how to return or if I could…just deal with it…I will not be ordering again…

March 31, 2026
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Reply from Perfume.com

Hi Alva,

Thank you for sharing your feedback.

We’re truly sorry for the frustration and disappointment surrounding your order. We understand how upsetting it is to wait for a fragrance you specifically wanted, only to receive a different version than expected. 😔

After reviewing the communication, it appears the item available on our website was the **Eau de Toilette** version, while you were looking for the **Eau de Parfum** version. The product listing indicated the Eau de Toilette option, but we understand how easy it can be for this distinction to be missed when searching for a favorite scent.

We also apologize if the return options were not communicated clearly enough. You were advised that the item could be returned for a refund, and we understand you chose to keep the product received.

Your feedback is important and helps us improve both product clarity and customer communication. If you need any further assistance, please feel free to contact our customer support team.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Fast shipping great fragrance

Fast shipping great fragrance. Wife has used for years

March 27, 2026
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Reply from Perfume.com

Hi Cyndi!

Thank you for your wonderful feedback!

We’re so glad to hear you were pleased with the fast shipping and great fragrance, and that your wife has loved it for years. ✨
Perfume.com always strives to deliver favorite scents quickly and reliably.

We look forward to serving you again soon!

Rated 5 out of 5 stars
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Reply from Perfume.com

Hi Sandy!

Thank you for your lovely feedback!

We’re so glad to hear your experience was wonderful and very easy. ✨
Perfume.com always strives to make shopping simple, smooth, and enjoyable for our customers.

We look forward to serving you again soon!

Rated 5 out of 5 stars

I love the perfume

I love the perfume and getting it at a cheaper price makes it even better.

March 31, 2026
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Reply from Perfume.com

Hi Susan!

Thank you for your wonderful feedback!

We’re so glad to hear you love the perfume, and getting it at a better price made the experience even better. ✨
Perfume.com always strives to provide favorite fragrances at great value for our customers.

We look forward to serving you again soon!

Rated 5 out of 5 stars

The customer service agent was very…

The customer service agent was very helpful, but in reference if the situation of the outcome of missing cologne will be replaced by resending the missing item then I would approve of t stars
Thank you Anthony poveromo

March 30, 2026
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Reply from Perfume.com

Hi Anthony!

Thank you for your feedback!

We’re so glad to hear our customer service agent was very helpful in assisting you. ✨
We’re also sorry about the issue with the missing cologne, and we understand your concern regarding a replacement. Perfume.com truly values your patience and will always work to help resolve order issues as smoothly as possible.

We appreciate you sharing your experience and thank you for your support!

Rated 3 out of 5 stars
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Reply from Perfume.com

Hi Nancy!

Thank you for sharing your feedback.

We’re very sorry to hear your concern regarding your Michael Kors fragrance. 😔
Perfume.com takes product authenticity very seriously, and all items are sourced from authorized distributors and reputable suppliers.

We would be happy to review your order and help clarify this for you. Please reach out to our customer service team with your order details so we can assist you directly and resolve your concern as quickly as possible.

We appreciate you bringing this to our attention and hope to help you feel confident in your purchase.

Rated 5 out of 5 stars
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Reply from Perfume.com

Hi Mattie!

Thank you for your lovely feedback!

We’re so glad to hear you love your fragrance and that it’s the only kind you use. ✨
Perfume.com truly appreciates your loyalty and support.

We look forward to serving you again soon!

Rated 5 out of 5 stars
Perfume.com logo

Reply from Perfume.com

Hi Cynthia!

Thank you for your wonderful feedback!

We’re so glad to hear your order arrived quickly and in a sealed box. ✨
Perfume.com always strives to ensure fast delivery and secure packaging for every order.

We look forward to serving you again soon!

Rated 5 out of 5 stars
Perfume.com logo

Reply from Perfume.com

Hi Judith!

Thank you for your wonderful feedback!

We’re so glad to hear you were very pleased with the service and price. ✨
Perfume.com always strives to provide great value and a smooth shopping experience for our customers.

We look forward to serving you again soon!

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