Priceline Reviews 96,591

I booked a rental and got the insurance. The same day I booked it the company told me they didn't have any cars. Priceline refused to refund my money back for the insurance and then tried to say I didn't back the refund request within 72 hours which was a lie. I will NOT be using Priceline again and if I could give a 0 rating I would.

Do your homework when booking air travel with Priceline- you will quickly learn they are not cheaper than booking directly with most airlines. If you do book with Priceline and you have issues and have to cancel, you will NOT be refunded, even if the reason (Hurricane devastated my destination) is legitimate and covered by travel insurance. They will string you along with delay tactics hoping you eventually give up. Listen to these reviews- Priceline staff, management and executive leadership are all liars and thieves and your credit card company will do nothing on your behalf.

I booked a hotel with a Priceline listing that claimed it included a complimentary breakfast. I have a screenshot of proof. Not only was that true, Priceline did not do anything to make this right, and when I disputed the transaction as a result they somehow managed to win that claim as well. Will not be using them again and advise others to avoid interacting with a company with unethical practices like Priceline.

Terrible Customer service. ⚠️ DO NOT BOOK anything from PRICELINE!!!! I’ve been following up a refund since Sep/2025. NO SUCCESS!!! I GAVE UP. It’s not worth the pain & Anxiety for hopeless promises.
Despite daily calls and email-no sympathy nor understanding on the issues. NEVER NEVER Book from them to avoid stress and anxiety. It doesn’t matter if you are a VIP client like me - neither it helps, A VERY VERY WORST provider.

I would give 5 stars getting the car at the desk was mostly good but the woman at the front desk pressured us into putting a good review she stood there and stared at me while I was giving the review it was creepy weird I didn't hit send on accident because I was so creeped out thank God also she did not tell us that the keys were in the car already

If I could give less stars I would. We booked a prepaid package with hotel, air and car. It was disclosed clearly that we would pay $33.78 to the hotel for fees. We expected that. We did NOT expect to have to pay $390 in additional fees PLUS a $200 security deposit to pick up our rental car. This was a total scam! Please do yourself a favor and book direct! Customer Service was totally unhelpful even at the supervisor level. They tried to point to a tiny link on my multiple page receipt but that doesn’t show up until after you’ve paid and booked. Really shady stuff going on. I’m not done. Going to report both Priceline and York rental car to the BBB, Dept of Consumer Protection and the Attorney general. Save yourself the headaches and book elsewhere with service!

I was overcharged by an international Avis branch on my rental car. The car I rented was not available and they charged me for an upgrade. Priceline told me twice they would refund the money, but never did. Each time I call them they have no idea what I’m talking about and they waist another half an hour to 45 minutes of my time. At this point it’s obviously intentional. Use somebody else, they are unprofessional and intentionally misleading.

Rodney was professional, patient and very helpful. He walked me through ever detail. Thanks to Priceline and Rodney.

PRICELINE'S CUSTOMER SERVICE IS HORRIBLE! HOW IN THE WORLD ARE YOU UNABLE TO UPDATE AN EMAIL FOR FLIGHT DETAILS.

A FLIGHT CREDIT WAS APPLIED FOR MY HUBBY AND A NEW FLIGHT WAS MADE FOR HIM. WHEN THE ORIGINAL FLIGHT WAS MADE I USED MY EMAIL, NOW THAT HE IS TRAVELING ALONE WE NEED TO ADD HIS EMAIL SO HE CAN GET NOTIFICATIONS AND PRICELINE SAYS WE CANT DO THAT. THIS IS DUMB. NO MORE PRICELINE

Stayed at a hotel in Fredricksburg
VA at an Americas Best Value Inn. The absolute worst hotel ever. Should be condemned. The pics on Priceline were misleading to say the least. They were not even pictures of the place we stayed. We tried to get a refund from Priceline but they refused. DO NOT USE PRICELINE!!! They do not keep their word and the customer service sucks. They use AI and endless prompts to contact them but are more than happy to take your money for bookings. I hope they get shut down for their misleading web site and lack of professionalism. Worst of luck to them!!!!

Purchased tickets for 6 employees to and from a job plus a rental vehicle. When it was time to fly home they called us over an hour and a half before their flight was supposed to leave because they were told at the counter that the flight was full. That then evolved into someone telling them they were late so they were being denied boarding. How is an hour and half ahead of departure considered late? I have never encountered this personally so I called the airline, they (Frontier airlines) required our employees to pay additional fees for the same bags they flew to the job with (different airline) and they acknowledged that the baggage fees were paid before 9 am but yet they are marking them late when obviously they were in the airport nearly three hours before their flight. These employees fly internationally so they fully understand how airports and flights work. The only solution the airline offered was to give them a flight that would leave much later, require an overnight stay in another state and then still get them home extremely late the following day. They refused to refund anything and we had to purchase new tickets through another airline for nearly double the price just to get the employees home. At one point the customer service rep offered to give the employees travel vouchers but they didn’t purchase the tickets, my company did so that is not a viable option either. I contacted Priceline to see what they could do, especially since we purchased trip protection but they were less than helpful as well. Apparently for trip protection to be used you have to plan ahead for an emergency or unforeseen illness and have proof such as a medical bill and you have to prove you cancelled your flight. If you are denied boarding because they oversold seats they won’t help you at all and it looks like you just didn’t show up to board. We used Priceline because it was easier to get flights both ways and the rental but after this experience I would not recommend Priceline to anyone. It seems like they just want your money and when you are cheated by their system or the airline they don’t care. Save yourself the hassle and just book direct with the airline!

I’m a 67 year old man who needs easy access to the isle. I booked a flight and paid money for special seating. I did not get the special seating. I called requesting a refund of $60 that I paid. I keep getting a run around with barely English speaking representatives. 2 months later they request my boarding passes. Just a poorly run company.

I booked a hotel room in New Orleans for one night after returning from a cruise. I understood the cost was non-refundable. Because of a snowstorm back home I had to stay a second night. Even though I added the second night via a text from Priceline they still charged for the one night stay and then for a two night stay. You would think they would just add the second night as an additional charge but instead they put it under two reservations, one for the first night and then another for both nights; both non-refundable. If I had known they would deceive me like this, I would have just booked the second night with the hotel.

Booked hotel via Priceline. Charter House, Hollywood, FL. Horrible hotel (sh!t house), booked room via priceline/booking, When we came in; no one is at the office, no one answers the phone. Left over 10 msgs, no one called back. We had to book something on the beach at a much higher price. STAY AWAY FROM THEM!!! Priceline still has them on the website. WOW

DO NOT book with Priceline!!! Their customer service is horrible and they’re hard to get ahold of. They won’t let you cancel even if you buy the insurance. They do not offer solutions to your problems. It wasn’t cheaper to book through Priceline, I only did because my credit card offered a reward for booking with them. Will not be booking through Priceline ever again, and you shouldn’t either!

IF I CAN ONLY GIVE ZERO STAR! THIS IS THE WORSE NEVER AGAIN USE IT! THEY CANNOT EVEN HELP YOU ONCE YOU HAVE RESERVATIONS! I BOOK FOR TWO QUEEN ON HOTEL AND GET TWO DOUBLE BED I CONTACT THE HOTEL AND PRICELINE TO GET PARTIAL REFUND AND NEVER GET ANY OR ANSWER!

Priceline is beyond untrustworthy and just plain crooks! They advertise one price online and it's totally different when you go to check out. Don't use them. They are total rip offs!

They’re scammers. Priceline stole my money.
People be careful with this scam agency.
They supposedly refund me my money $2033.50 since Feb 18th 2026 and they didn’t.

On April 25 8:14 AM I made a hotel booking and Priceline sent me a confirmation for hotel stay and said I was to pay $0.

I had until April 27th 5:59 to cancel the booking. I cancelled the trip the same day on April 25th 8:09 but they charged my card $504.84. I should not have been charged.

I called Priceline customer service today April 27th and was transferred to their sister company Booking.com. I was asked to provide a PIN number which I know nothing about. I was hung up on twice by both representatives.

After my own Google research the PIN # is supposedly in your Priceline confirmation email, but I still do not see a PIN# in my confirmation email.

From my Priceline Cancellation my funds will not be returned until 5-10 business days. This is unacceptable.

Although the customer service representative was very professional and attentive to the matter I had about a hotel stay, the company does not back their customers when an issue arise. There have been 2 times now where I have had a issue with a hotel booked through priceline where a full refund should have been given. The first time they would not give me my money back for a hotel I was not about to stay at due to the hotels negligence until they spoke with a hotel clerk and the second time, I arrived to a hotel after coming from out of state that was extremely disgusting and was not a place you want to lay your head at unless you were doing late night "business"