Ryanair Reviews 30,029

4th time ive booked with Ryanair 3rd time they have came back saying we are changing your itinerary completely, no explanations no apologies just take it or leave it . I left

Recently flew Ryanair, good experience all round, New border system no problems, flights on time, etc
First time we have used self bag drop, so we were on a learning curve, yes there queues for bag check in, wasn't many staff to help on self bag drop, but it took us a bit longer to check in bags and then label and self scan.
But l think it will be a good way ahead to speed up check in next time
I did see a lot of people re packing cases, so I presume the self bag check in, shows extra charges for overweight, ive always made sure of that before airport arrival. Next trip we will be ready!!!

I had a duplicate booking, and when I contacted Ryanair they advised me that my cancellation of this duplicate was accepted and a refund was issued to me and would be with me within 15 working days.
I received no further correspondence and upon the 15th working day I chased the refund.
I was advised that as I had booked through a third party company, that I needed to contact them for a refund and that my refund request had been declined by Ryanair. I asked why I was not advised of this and they responded “I’m sorry for this misunderstanding, but there is nothing else I can say.”

I then contacted the third party company, and was advised as the flight had occurred I cannot receive a refund now.

Had Ryanair communicated with me, I could have resolved this in time. When I have tried to raise a complaint with Ryanair due to this, they send me automated responses advising to contact my third party company.

My third party company are now advising that Ryanair is declining any refunds when requested from them.

Poor customer service and communication and will never be dealing with Ryanair again.

I paid approximately €30 extra for priority boarding and front-row seating (Athens to Berlin, 30 April), expecting a smoother boarding experience, nearby overhead space, and a faster exit.

Instead, there was no space available near my seat, so I had to store my cabin bag several rows behind (around rows 8–9).

During disembarkation, this created a chaotic and stressful situation. I had to push through a crowded aisle to reach my bag, people were bumping into me, and while trying to retrieve it from the overhead bin, the luggage slipped and fell onto another passenger’s hand, causing an uncomfortable incident.

This situation was entirely avoidable and is unacceptable. The whole purpose of paying extra for priority and front seating is to avoid exactly this kind of disorder and stress.

In reality, I exited the aircraft later than other passengers and experienced unnecessary pressure, confusion, and physical discomfort.

Additionally, no assistance was provided by the cabin crew.

If Ryanair cannot ensure overhead space for passengers who pay extra for these services, then these benefits are misleading.

I expect a refund of the additional fees and a proper explanation. This experience does not reflect the service that was advertised and paid for.

Worst airline. They claim you can change flights but the fees are more then the tickets

Worst customer facing experience I've faced with an airline. And nowdays its not that cheap either. Choose another airline! The priority doesnt quarantee that you luhagge will go past unchecked for dimensions. They have rules for dimensions and weight but the only thing that matters is if it fits the box. I paid for prioriry and traveled with a luggage I have travel within the cabin with countlesss airlines. At the gate for 1 cm they made me pay extra 75 euros additionally to the priority i had already paid. For 1cm. It is the worst customer experience. Employees at this company its like they are told to be rude. Non sense. I wouldnt recommend.

Sophia waa rude unsupportive the customer service is shocking avoid this airline at all costs i will raise a visa dispute fly British airways or virgin only 2 trusted airlines

When you call them, an automated system answers and no matter what your problem is it sends you back to the website. I am calling them because there is no solution on their website what I want to do. This in spite of searching for it maybe a million time. This insane! They should at least be honest and say that they don't have a call centre. Avoid whenever you can but I guess no need to write that here as everybody already knows. What a shame.

You destroyed my suitcase totally, asked for my IBAN,I gave it and you would respond in the same thread that I didn't provide it. Your customer support was on my side but couldn't help. ADR made you make me an offer and you didn't fulfill it either. You're a sad excuse of cheap losers that think you can keep a company this way. Shame. I only chose you cause you were the only ones flying that night. I've never chosen u before and never will again. Customer service is useless.

Awful - can’t talk to anyone- online process- ??? Impossible! Worst customer service ever

Not for the first time had a complete flight change and lost my allocated extra legroom seat i need,now landing 9 hours later than planned its completely mucked everything up i have pre booked but I MUST go on this day due to other commitments,only ever happens with Ryanair,i booked this flight because of the departure time and get 'efd' over once again......cheers.

Tui booked the flighs, not my choice, and after booking all activities, parking, hotels etc Ryanair cancelled both flights and offered crap alternatives.

Ryanair Malaga the supervisor JD refused to let me board because I was nervous. I have been traveling with Ryanair since its creation without any problem once. The staff does not seem to know how the share code is working for the UK resident. He wanted an ETA? I arrived at the desk with the share code today very early as my flight is at 9 pm but they asked me to get the boarding pass at the check-in desk.
They asked me to go on the government website. I said oh it took me two hours to get the share code because the government website is working very badly. So by miracle I succeeded nearly immediately. But when the supervisor responsible today at Malaga airport the 29th of April saw the government website with my picture and my share code he didn't like it. He asked me 5 times to ask for a share code. I told him the government website will block for 24 hours if I go on asking for the same share code 6 times.
He told me that I couldn't board. He refused to give me the boarding pass. I asked his name. He refused to give it and threw his card on the floor. I said there was caméra everywhere. I went to the police station at the airport. They were very nice and checked everything and said well you can only give the share code. You cannot give a QR code or an ETA.
I think he was anxious to take the decision to let me board. Because for him what he was seeing was not enough. I had the feeling to be in a Pedro Almodovar movie as he was very dramatic. Saying that he didn't speak English and that I had to take another airline. The police station told me that Ryanair was a very bad company. Well maybe in Malaga but it is a good company anywhere else in the world. The staff was not speaking a good English at all. Which could explain the problem.
He pretended that I was nervous. I started being nervous after he said that I couldn't board and that I didn't have the proper documentation. But we were on the government UK website with the share code and my picture.
Now I took another ticket for tomorrow morning. Because the UK is my home. He told me to go to my country. But the UK is my country. They wanted my address to be written on my passport but no address on the Swiss passport.
The police asked me to fill a form.
But should I leave this man going on destroying people's lives without any reason?
If he would have given me his name I wouldn't have to take a picture of him.
He said that Ryanair was not for me. I am sorry but Ryanair has always been a good company I left a lot of positive reviews and not one man in a bad mood for personal reasons can destroy this company in my eyes.
What is the next step?
Should I leave this man going on? How many people does he reject every month for no reason simply because he has the power to do it.
What are his connections for him to behave this way?
The lady told me that tomorrow I should come with my share code and the government website opened. Well I arrived with the share code. I opened the UK website. They didn't have the training to see it was ok?
I cannot do it online for a reason.
Now he just came to harass me saying I cannot board tomorrow either. That he talked to the other supervisor.
So I don't know what to do.
I guess it will be a court case.
I apologized for no reason just to calm him down. He came now at 6.30 pm to harass me, saying I cannot fly again tomorrow. I was quietly sitting on a bench far away. He came to take a video of me. So I took another video of him without his face to show Ryanair he was the one very nervous. The thing is how many calm people does he put on the edge? Is it a fun activity for him to cancel flights for no real reasons?
I never saw any supervisor on Ryanair acting this way. Usually they are trying to calm down the situation but he did everything he could to escalate the situation.
I told him I was a journalist. I apologized. I told him it will go further. But he just told me I didn't have the travel documents. Which was weird and unprofessional.
The Ryanair website is not working maybe.
I went now to Vuelin they said that for them the share code was enough. That I didn't do anything wrong. So in fact, of course if I give a share code and that I am on the government website, there is no reason to reject me. Unless I would have a fake Swiss passport but it is a new one and I look the same on the government website share code and on my passport and me.

I took my mum to the assistance place at Liverpool John Lennon airport. The young woman behind the counter was soo rude. Maybe she was having a bad day but she was very off! I had to repeat my questions as she just didnt answer. When I said goodbye to her she didnt reply just kind of sneered. Very uncomfortable!!
The young man who collected mum in the wheelchair was very nice.

Really horrible customer service. For my booking, both the outbound and return flight were re-scheduled by Ryanair, who offer the option to change flights without charge. There was either a fault on the app or its deliberately complicated when changing flights that it only let me change the outbound flight. The return was locked for editing and now charges £45 to change. So Im now flying out from Liverpool but returning to Manchester! Gave all this evidence to customer help expecting they would just open it up for editing, but they were completely unwilling to help. I just cant understand when the evidence clearly shows there was an issue half way through why they wont just change the flight for me. Raised a complaint through the website and they just respond with an automated message which is a copy and paste from the website. Obvious no one has actually read the complaint. Awful even for Ryanair.

Went to book, waited 30 minutes to confirm other parts of the trip. Flight went up £30 in that time.

Very poor service on gate...unfriendly staff...if I ask about his name and id..he said " is not your business..." NEVER,EVER RECOMMEND RYANAIR....EVEN MY ENEMY TOO!!!

DO NOT BOOK TRANSFERS THROUGH RYANAIR. Booked and paid for transfers from Alicante airport. Received no transfer information prior to flight. Arrived at Alicante, no-one waiting, no-one at the bus transfers had our booking. Sent all round the airport by Ryanair airport help desk, they were completely useless and wanted nothing to do with it as they only deal with flight problems. Ended up after an hour, booking and paying for additional transfers with a company at the airport. Been fighting with Ryanair since I got back to get a refund, was advised I would have refund within 30 days, still waiting......

Absolutely disgusting my wife has had to have emergency medical treatment for cancer which means we carnt travel to Dublin for our planned 3 day trip
So we tried to get a refund which is not available
So we tried to change the names and give the trip away to friends
Which would have cost twice as much as the tickets cost
And would not refund the car park costs
No point looking for help from insurance as the the excess’s is more than the tickets cost
We’re is your compassion Ryanair
Thanks for nothing

5 stars ALL THE WAY!
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Flew Ryanair from Bournemouth to Alicante and had an excellent experience. Boarding was quick, the flight left on time, and the crew were friendly and efficient throughout. The aircraft was clean and comfortable for the short journey, and we even landed ahead of schedule. Great value for money and a stress‑free way to get to Spain.