Sephora Reviews 3,585

Very poor experience and unprofessional and she was a supervisor. I wanted a specific color lipliner and she said whatever we have is all there nothing in the back or underneath. So I asked a different associate. How funny that she found the product I was looking for.

I placed an order and after a week they said my order was undeliverable and they resent the order. I needed to wait an extra week to receive my order and they not even didn’t put any compensation items in the box the didn’t even put my free samples in it. The quality of this company is below zero. From now I can guarantee I’ll only shop from Ultra. Nice job Sephora you guys should be very proud of yourself.

Unacceptably awful customer service, they truly do not care about your experience or whether you get what you paid for, including things like shipping guarantees. I will not shop somewhere that will happily take my money while making no effort at all to make sure they provide what was promised.

When weighing cost-per-wear against sheer quantity, I always recommend the Sephora Savings Event over drugstore hauls. While I do admit, drugstore brands are stepping up their game, high-end and legacy brands often win on a per-ml basis. The innovation is latest/superior, and the formulas are “typically” more effective. My secret is simple: do not hoard just save, stock up, and invest in quality. It’s easier on the pocket and better for your skin. The savings event surfaces twice a year and easily helps cover all 4 seasons! 👍🏼👍🏼👍🏼

Best selection! Always helpful workers and can always find a sale

Had a great experience at Sephora Metrocentre tonight was looking for the green packaged eyeshadow. Told Steph and she knew exactly what I wanted we tried some shades and picked 2 of them then saw the lipgloss found frosty bi**h and loved it so I got that aswell. Thank you Steph for your help. I will be back for the body glitter thing lol.

I have been a loyal customer of Sephora for decades and have spent a lot of money here. However, based on principle alone, I refuse to buy anything at this store again. I’m not one that returns product often. I went into the Bedford, NH Market Street location (no, not Kohl’s) to make a return. Apparently, I was 2 days over their 30 day return policy, yes- 48 hours past. They wouldn’t allow me to return the unopened items, because it was 2 days past. I asked if there was any way to override this, as a loyal customer, I didn’t know about such a strict, small window of opportunity to return items. My items were unused/unopened. I had the receipt, and of note, there was NO RETURN POLICY LISTED ON THE RECEIPT FOR CUSTOMERS TO READ THAT SAID THERE IS A STRICT 30 DAY WINDOW OF RETURN AFTER WHICH TIME NO RETURNS OR STORE CREDITS WOULD BE ISSUED. Nope, they refused, wouldn’t even take back the items and give me a store credit, which still allows Sephora to profit. I called Sephora customer service and the agent in the phone stated the same as the Bedford Store Manager. I believe 99 percent of businesses can override these things in their system or in the very least to keep a customer happy and coming back, offer some sort of solution. Maybe an in store gift card or a discount to be used at a future purchase? Instead, they offered nothing, but “I wish there was something we could do for you, but unfortunately there isn’t”. So now I refuse to purchase anything from Sephora again, just in principle alone and such an awful customer service experience.

I love the speedy delivery but the samples I want are hardly ever available. Please get more samples to have available.

The delivery person just left the package on the sidewalk. Not the store's fault, but still.

Tyler at Derby St is an amazing & talented makeup artist who knows what products & colors gives you the finest look and what is good for your skin.

Products are amazing but prices should be considered quality is great but oroces feel way more high.

Sephora must've used an individual delivering packages out of their personal vehicle because my package reeked of Marijuana. It smelled so bad I didn't even want to bring it in my house and wanted to toss the entire package in the team. These are beauty products that are applied to your face, hair, nails, and body. Nobody wants the products they buy to smell like they've been encased in weed. Horrible!

Excellent product but colour not for me which I returned - took a while to refund but be patient it arrived with no problem - customer services were good at responding to my messages

Good selection of makeup/haircare/fragrances, but the prices can be super outrageous. I wish they'd offer more discounts because even the tiniest products are very costly :(

Ordered from the app and received a damaged item due to poor packaging (no protective padding).
Customer support initially confirmed a refund, but later refused based on forwarding policy, despite this being a packaging issue.
Very inconsistent and frustrating experience.

I use Sephora products for like a five year there products are super cute and good l really love there products. Thanks Sephora to provide us this type of products.,,

I purchased a defective product at this Sephora location in Zurich main station. The product was unusable upon opening.
As I live abroad, returning to the store is not feasible. Sephora Switzerland refuses to assist and offers no solution, which is surprising for a store located in a major international train station.
This leaves international customers without any way to resolve issues with defective products.

Always a flawless buying experience with Sephora. Their rewards and freebies make it a joy to shop with them.

Order: FN111002402
Dear Sephora Customer Service,
I am writing to formally raise a complaint regarding my recent order, which was marked as delivered but has not been properly received.
According to the delivery confirmation, the package was left outside my door. However, I have not taken possession of the item, and leaving it unattended outside does not fulfill the contractual obligation to ensure the goods are delivered into my possession.
Under the Consumer Rights Act 2015, the retailer remains responsible for the goods until they are delivered into the physical possession of the consumer. As this has not occurred, I must consider the item as not delivered.
Therefore, I am requesting a full refund for this order. Please process this refund promptly as i would no longer like to shop with Sephora online as I would risk losing my money. Sort out my refund please as I have not been getting a response via email.

Please respond to my main email or issue my refund as this is getting frustrating.
( This is not my order email)

Returning products is easy enough but getting them to confirm receipt of the product I've returned and issuing a refund has proved to be very difficult, they don't respond to emails, there is no known customer service number to actually speak to someone. I would not recommend buying anything from this company on-line. I am still chasing a response from them.