Skyscanner Reviews 21,733

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use, making the process of searching, navigating, and booking flights very straightforward. Many users appreciate the ability to find reasonable and often the lowest prices, along with helpful features like price change alerts and flexible date options. The service is frequently highlighted as excellent, with people noting quick responses and effective problem resolution. However, some customers encountered issues with the booking process, specifically mentioning that quoted prices sometimes increased or that they were directed to third-party sites with less reliable service. A few people also found certain aspects of the website confusing or experienced difficulties with specific airline integrations, leading to frustration during their booking attempts.

What people talk about most

Price

Customers consistently note positive experiences with price, often praising the competitive prices and the... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and use for comparing... See more

User experience

Users describe positive interactions with the user experience, often highlighting the clean interface,... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. While many customers praise the ease of use,... See more

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight great service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looking for flights is very easy; your list does not vary much from other sites (GoToGate, Expedia, etc). I am confused how to sign up for the alert system telling us when rates to/from our destinati... See more

Rated 4 out of 5 stars

Was pretty helpful although not really cheaper than going through an airline

Rated 4 out of 5 stars

Hi, was happy enough making the booking. I'm still waiting on tickets. The email I received said they would be here within 72 hours but still awaiting ??

Rated 4 out of 5 stars

Always use Skyscanner, makes the whole experience easier and more affordable, I just wish there were options to do side-by-side comparisons of multiple round-trip flight selections, (and allow user to... See more


Company details

  1. Flights Search Site

Written by the company

Skyscanner is the world's travel search site, saving you time and money by finding the best travel options wherever you want to go. We are free and unbiased - over 80 million travellers around the world trust us each month to help them find the best flights, hotels and car hire. Our secret is in our self-built technology and global reach, connecting you directly to everything the travel industry has to offer. Available online and through our popular app, we can help you find inspiration for your next trip as well as the best travel deals.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

22K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Generally one of the most…

Generally one of the most cost-effective platforms for booking flights. It consistently offers competitive pricing and is particularly useful for comparing multiple airlines. The multi-trip feature is especially valuable, allows to plan itineraries across several destinations with ease. A reliable option for both simple and more complex travel arrangements.

April 25, 2026
Rated 3 out of 5 stars

I booked and then got a phone call…

I booked and then got a phone call saying that rate wasn't actually available even when it accepted my payment.it seemed a little suspicious.i have booked numerous times .it had not happened that way . So the flight cost was $98 more . I was assured that it was legitimate.

April 30, 2026
Skyscanner logo

Reply from Skyscanner

Hello Williams,

Thank you for taking the time to share your feedback, and I'm sorry to hear that you've experienced issues after searching for flights on Skyscanner.

To offer some further context, as a travel search engine (or price comparison site), Skyscanner is a tool to help travellers plan their trips and find the best travel arrangements. However, we don't advertise prices ourselves, and instead we display them on behalf of the travel providers. Skyscanner does not influence prices at all, either, and we are only able to display the rates and availability that the travel providers pass through to us to be displayed. Once you've found what you're looking for, you're redirected to the travel provider's site, where you make your booking directly. Unfortunately, Skyscanner doesn't have access to your bookings made after leaving our site, as the actual booking is made directly with the airline or travel agent.

According to our records, your booking was made with SmartFares, and we are keen to look into this further. We will contact you directly via email to gather more details and assist you further - please check your inbox.

Regards,

Seongju - Skyscanner Support

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