we have been using trip.com quite frequently as it can show lots of alternatives when we make our trip bookings. The price is only a small different than if book directly from the airline/hotel... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The site/app is easy to use and navigate. My one complaint is that the promotion offer for the flight wasn’t available when I booked even though it was advertised there was one. Maybe I missed some fi... See more
Company replied
Convenient, saves lot of times. So much information has been provided that makes things easier
Company replied
At first i had some reservations regarding use of this app but, once I got it set up, I booked some flights and train reservations that all tied in nicely under Tickets, this gave me confidence in... See more
Company replied
Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
179K reviews
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Reply from Trip.com
Hi BK,
Thank you for providing your feedback. We're thrilled to hear that you find our APP/Website convenient for our customers. Rest assured, we are committed to maintaining this level of service and striving to offer even more competitive deals and promotions to enhance the experience for our customers.
Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Evelyn
Trip.com
Reply from Trip.com
Hi MANOHAR MATTA,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Natalie
Trip.com
loveley Trip.com
April 27, 2026
Reply from Trip.com
Hi ALISHER KHURSANOV,
We appreciate your generous review. Our team is committed to ensuring exceptional customer experiences daily. Your feedback serves as a source of motivation for us to maintain our best practices and make necessary improvements where needed. We eagerly await the opportunity to serve you on your next trip and sincerely thank you for choosing us. Wishing you a wonderful day ahead.
Best regards,
Riley
Trip.com
Reply from Trip.com
Bonjour JIGAR BABULAL GAJRA,
Merci pour votre réclamation. Nous vous prions de nous excuser pour tout inconvénient causé. Nous prenons au sérieux votre demande, nous allons enquêter sur le sujet et nous vous apporterons une réponse au plus vite. Votre feedback est très important, merci de votre patience et de votre compréhension.
Cordialement,
Kylie
Trip.com
Seamless; no admin fee
No stupid admin fee on the app, better prices compared to other platforms. Make sure to use the app though, prices lower by 2-5%.
April 7, 2026
Reply from Trip.com
Hi KARAM ALHAJ AHMAD,
Thank you for taking the time to share your feedback with us. We truly appreciate the effort you've put into writing a review for Trip.com. Our team is dedicated to providing our customers with the best deals and offers available in the market, and we're delighted to hear that you find them interesting and affordable.
Rest assured, we will continue striving to enhance our services and offer even more competitive deals to ensure the satisfaction of our customers. We encourage you to keep using our app/website, as you might discover a deal that perfectly meets your needs.
Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Layla
Trip.com
make Quique more
April 26, 2026
Reply from Trip.com
Hi HANNAN SALAMEH,
Thank you for taking the time to provide us with such a wonderful review. We appreciate you sharing your experience with our customer support.
Our team is dedicated to delivering exceptional customer experiences, and your feedback serves as a great source of motivation for us to maintain our high standards and exceed our customers' expectations.
We are grateful for your choice in selecting our services, and we hope you have a fantastic day.
Best regards,
Ellie
Trip.com
Reply from Trip.com
Hi LIEZL CRISOSTOMO,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Madeline
Trip.com
Reply from Trip.com
Hi Masha Skye,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Emilia
Trip.com
Reply from Trip.com
Hi HANY MAHMOUD SAAD,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated.
I am glad to know that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application and website will also help provide a range of options you can select from to plan your desired travel or vacation.
We look forward to embarking on a beautiful journey with you soon. Have a nice day.
Best regards,
Elizabeth
Trip.com
I got a very good experience from Trip
April 6, 2026
Reply from Trip.com
Hi AOM PIKULKAEW,
We appreciate your kind feedback. It brings us joy to hear that you are pleased with our service. At Trip.com, we are committed to ensuring the best possible customer service experience, and your feedback is truly valuable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you again for choosing us.
Best regards,
Natalie
Trip.com
Last 10 years im trip.com customer,very…
Last 10 years im trip.com customer,very easy to booking ticket and hotel
April 27, 2026
Reply from Trip.com
Hi Asif Abdul rahiman,
We sincerely appreciate the time you took to write this wonderful review. Your willingness to share your experience with our customer support is greatly valued.
Rest assured that our team is dedicated to consistently providing the best possible customer experience. Your feedback serves as a strong motivator for us to maintain our high standards and go above and beyond to exceed the expectations of every customer.
Thanks again for choosing us, and we hope you have a great day.
Best regards,
Madeline
Trip.com
It's a good website to purchase tickets…
It's a good website to purchase tickets according to my experiences
April 27, 2026
Reply from Trip.com
Hi SOL,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Elizabeth
Trip.com
GOOD EXPREIENCE FOR ME AND EVERY…
GOOD EXPREIENCE FOR ME AND EVERY TRAVELLER.
WORLD IS SMALL WITH YOUR APP.
April 27, 2026
Reply from Trip.com
Hi SAKSANGAWONG PRASIT,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Ellie
Trip.com
The facilities they give you
April 27, 2026
Reply from Trip.com
Hi RAFAEL VANOGONZALEZ,
Thank you for taking the time to leave such a positive review. We genuinely appreciate you sharing your experience with our customer support.
At our company, we are committed to delivering excellent customer experiences every day. Your feedback motivates us to maintain our best practices and go above and beyond to exceed our customer's expectations.
We are eagerly looking forward to our next trip with you, and we thank you for choosing us. Have a wonderful day.
Best regards,
Emilia
Trip.com
Reply from Trip.com
Hi ASMAN KUMIK,
Thank you for leaving us your feedback. We are glad to know that our APP/Website provides convenience to our customers, and we are committed to maintaining this level of service while striving to offer even more competitive deals and offers for our valued customers.
We truly appreciate your ongoing support, and we can't wait to serve you on your future journeys with us. Thank you for choosing us.
Best regards,
Elizabeth
Trip.com
Always book through Trip.com now for…
Always book through Trip.com now for best prices and easy to navigate website and simplicity and speed in making train time and date changes
April 27, 2026
Reply from Trip.com
Hi passenger passenger,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Skylar
Trip.com
Reply from Trip.com
Hi RANGSAN TANGNIEM,
Thank you for sharing your feedback with us. We are grateful for your effort and time in writing us a review, and your feedback is highly appreciated. We remain committed to providing all our customers with the most unique and cost-effective deals in the market. We invite you to continue using our app/website, where you may discover a deal that precisely matches your needs.
Once again, thank you for choosing us, and we hope you have a wonderful day.
Best regards,
Avery
Trip.com
Reply from Trip.com
Hi Sajid Iqbal,
Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future.
Best regards,
Kylie
Trip.com
App - Autojump fault
We booked tickets for a concert in Japan for &team. We used the App as we assumed this would be the safest and easiest way to obtain the tickets. We were logged into the App. Once we had selected the tickets (which we did very carefully as we are only in Fukuoka for a few nights) we went to the checkout, everything looked perfect. Once we hit the payment the tickets appeared - but they were for Kanagawa! As we are not going to Kanagawa this was very strange and stressful. However, Kanagawa was the first ticket listing in the App. We think the lag made a latency jump to the first listing. We immediately contacted Trip.com, although they agree we only ever had Fukuoka tickets in our cart, they refuse to refund the tickets. We know we did nothing wrong and this was an error of the App. It is so very disappointing that Trip.com refuse to admit the fault, despite agreeing our cart only ever had the correct tickets. We are now out of pocket a significant amount of money. Be warned!
April 3, 2026
Unprompted review
Reply from Trip.com
Dear Danielle Ashcroft,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Alexandra
Trip.com
Reply from Trip.com
Hi CHTan,
Thank you for sharing this positive comment. We are thrilled to learn that you had a seamless booking experience. Our user-friendly application and website strive to offer a wide variety of options to assist you in planning your ideal travel or vacation.
Thanks again for your kind feedback, and we anticipate the opportunity to embark on a delightful journey with you in the near future. Have a wonderful day.
Best regards,
Morgan
Trip.com
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