Giftarama Design 

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Rated 1 out of 5 stars

I am reluctant to give this company one even star. I complained about the quality of goods I received and they never even sent me a reply to my emails or letter. Steer well clear of this shambolic out... See more

Rated 2 out of 5 stars

Ordered birthday personalised pencil case as gift on 29.12.12 , money taken from account on 2.1.13. Still awaiting for delivery , no response from email enquiry and not answering phone/ saying offic... See more

Rated 1 out of 5 stars

Order a laptop sleeve and ipad cover on the 11th December 2012, website promised all orders would be received in plenty of time for christmas. I requested a preview of the items before despatch... See more

Rated 1 out of 5 stars

After paying for 1st class over two weeks ago I finally receive the gift I was going to give my father for Christmas, an iPad case with a personal photo of our dog. Only to find that the photo is ap... See more

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Rated 1 out of 5 stars

do NOT buy ANYTHING from this company

I bought an item on 28 February 2015 and though I had to pay a hefty fee for delivery (from UK to Italy), more than 2 weeks later, I still have not received the item and the company does not answer emails or phone calls. In addition, their website is down.

March 17, 2015
Unprompted review
Rated 1 out of 5 stars

Dreadful product and even worse customer service - AVOID

I ordered a personalised work top saver for a Christmas present in Nov and after weeks of chasing finally received it - it was terrible, the picture was all washed out and the colours were nothing like the original. I had to complain by email as they don't give a phone number and I just received a reply saying how busy they were and don't sent any more email as their spam filter would think it was spam mail ! I Finally managed to get a reply, they agreed it was not good enough and would send a replacement. Needless to say nothing arrived and a few days before Christmas, after chasing yet again, received an email saying they were "now closed" for Christmas ! They've kept my money but my emails are ignored, I've never heard from them again and I never did receive the replacement. Avoid this company at all costs - they should be put out of business.

February 16, 2015
Unprompted review
Rated 1 out of 5 stars

shocking quality and service!

After paying for 1st class over two weeks ago I finally receive the gift I was going to give my father for Christmas, an iPad case with a personal photo of our dog.
Only to find that the photo is appalling quality and heavily pixelated!! As well as this they asked for any specific requirements in which I asked the photo would be landscape, that wasn't the outcome. I am disgusted that they would think this product was actually acceptable to dispatch to me, do not use this website!!

December 24, 2014
Unprompted review
Rated 1 out of 5 stars

The worst!!! ever!!! do not use this site

Do not order from this website. I ordered a cushion with a personal photo, they promise to send a picture of your product before sending it, after two days of no email of my product I emailed them, they asked for more time with excuses of being busy. After over another week I still had no email from them, I put in a complaint and said I wanted to cancel my order and I wanted a refund, they replied saying they had now sent my item, I emailed back informing them I had asked for it to be cancelled and that they should not have sent it after hearing I wanted a refund. After I sent this email I got an email back saying they are now closed and any email I would send from now on will go into spam!!! I fail to understand how they can be closed as they had been emailing me that very morning, after reading other people's reviews I'm guessing this site is a scam, they take your money and give no products. Also all numbers they have listed don't work!

December 20, 2014
Unprompted review
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Rated 1 out of 5 stars

Appalling avoid at all costs!!!!

Ordered over a month ago still no order and despite several emails to the company not one response to any of them never ordering again and would advise no one else to disgrace of a company and extremely lacking customer service avoiddddd!!!!!

December 18, 2014
Unprompted review
Rated 1 out of 5 stars

ORDERED 16TH NOVEMBER AND STILL WAITING

Like many others i am still waiting with no replies from 4 emails and no phone number to ring.
I ordred 4 cushions 2 of which were personal (orderFS21980) and still not received.
schocking service just hope they are hear for Christmas but somehow i doubt it. Come on giftarama restore my faith in you......

December 16, 2014
Unprompted review
Rated 1 out of 5 stars

No customer service at all

Ordered a cushion cover on the 3/12/2014 had no response whatsoever. They have had the money . I sent email on the 11/12/2014 after reading the reviews i have heard nothing. They are saying that the last posting day for xmas orders is the 15/12/2014 on the website i think i have no chance.Next time i will read the reviews before i order anything and sadly no more orders for this company. Stay away from them raised a disputewith pay pal. Money was refunded thanks giftarama one christmas present down. You could have mailed and said you couldnt complete the order.you were quick enough to give the refund.

December 14, 2014
Unprompted review
Rated 1 out of 5 stars

lack of customer service is appalling

I ordered a personalised cushion cover on 4.12.14 and the money was removed from my acccount immediately. I also received a generic email confirming my 'membership' but in the week since i have heard NOTHING. No courteous email thanking me for my order, no update with a preview of my item to confirm it looks how i expected (as promised on the website) and no phone number to talk to a real person. What a disappointment, I am keen to give small business the opportunity but this time i have been let down. Guess I'll never see my item. What a missed opportunity for a small business showing potential

December 11, 2014
Unprompted review
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Rated 1 out of 5 stars

Terrible service

I purchased 3 cushion covers on the 26th nov 2014, paid £30. The company took my money straight away from my account and still not received my covers, even though it states 7 working days. I've emailed them 3 times and had nothing back, tried calling them, but number for working. Not very happy and they stole my money. These were christmas presents. I strongly recommend not to use this site. They are a complete joke.

December 8, 2014
Unprompted review
Rated 1 out of 5 stars

unreliable

I ordered a pencil case for my daughter's birthday, the money was taken from my account on the 11th August, I have not received any confirmation e-mails and when I have tried to log into their website e-mail address is not recognised. I still haven't received the product, although it said 5-7 working days and we are now 11 days since payment was taken. I tried to phone them on a phone number I found when googled it and the number is no longer available. If I do not hear from them I will have no other option but to report them to trading standards.

August 21, 2014
Unprompted review
Rated 1 out of 5 stars

Awful

Ordered merchandise on 01 August with a 3 day delivery time. I never received an email confirmation of my order but the money was taken from my account immediately. I have emailed them 3 times with no response and the telephone number is no longer available.
I have contacted my bank who say I have to wait 30 days to make a complaint.
Never ever using them again!!

August 14, 2014
Unprompted review
Giftarama Design logo

Reply from Giftarama Design

Hi Emma,

I'm so sorry to hear about the troubles you have had recently and we need to get to the bottom of this - please can you let us know what you ordered and your postcode \ full name so that we can look this up. We have been experiencing difficulty with emails over the past few weeks with many customers not receiving our replies.. Please be assured we will sort this problem out once we can establish your order details.

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Rated 5 out of 5 stars

Thanks...

I’ve long been looking for some uniquely customized iPad covers and pouches but all around the market I found typical and similar stuff. And then, while searching over the internet I came across Giftarama Designs. I ordered a couple of customized covers as I found them different and attractive. Really good stuff and quick delivery, even though I’m in USA! Thanks.

June 1, 2014
Unprompted review
Rated 1 out of 5 stars

Horrendously unacceptable experience

I ordered a product on 16th April with 3-5 working days delivery. It is 1st May and I still have had no contact or explanation from giftarama to indicate what is going on with my order despite phoning and leaving multiple voicemail and emailing numerous times. The money was taken from my account on the day of order and since leaving the voicemails I revisited thr website and the phone number has been removed Sue to "moving premises". Something sounds fishy to me..I would not recommend ordering from this company!

May 1, 2014
Unprompted review
Rated 2 out of 5 stars

Poor customer service

I ordered a product for Giftarama Design on 3/22/2014, after about 2 weeks with no tracking information I contacted the company through personal email, I received no response. I then took it to paypal only to still receive no response after trying to contact this company many times regarding where my product was, I went to paypal requesting my money back and bam there's the company responding the day with tracking information. Funny thing is it has been in the same state for over 2 weeks now, so I have still yet to see my product 4/30/2014.. I will personally never use this company or suggest this company to anyone.

April 30, 2014
Unprompted review
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Rated 1 out of 5 stars

terrible!!

/at first the company was very responsive when I was enquiring about making an order. Once the order had been made and payment taken - Nothing. I ordered a ipad case on 29th March for my daughters birthday (21st April) after a week I had not received it so emailed the company who told me that they had had staffing problems and that it was being made that day and will be sent out 1st class. I had a email on 7th April saying it had been dispatched.,,,,,, I am still waiting for the product. Quick enough to take the money but after 5 emails 2 telephone calls - nothing. They never answer their phone - leave you waiting for ages , give you the option to leave a message (which I have done 3 times!!) but never return your calls or emails. Terrible service definitely will NOT recommend this company - Don't order anything from them!!! Be warned

April 14, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

Was an amazing outcome, the purse with my dogs photo on it was for my mother and she loved it so much she cried! so was very impressed with the product and emails to tell me when it would be arriving :)

April 9, 2014
Unprompted review

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