Lux Case Reviews 

2,280
TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

good shopping experience, got my stuff quickly and the products are as advertized ill be shopping with them from now on

Rated 5 out of 5 stars

Superhurtig ekspedition og en skarp pris. Købte i går et cover til min IPhone, og vildt imponeret over leveringstid, lå i postkassen imorges se net via DAO, fantastisk, kæmperos.

Company replied

Rated 5 out of 5 stars

THANK YOU LUX CASES VERY POSITIVE EXPERIENCE Delivery took little bit longer but got my order.We exchanged few emails about where my order is after few weeks they apologised they said they dont hav... See more

Rated 1 out of 5 stars

Ordered two new bands for my Fitbit and got a strong allergic reaction after only five minutes of wear (this has never happened before with previous smart watch bands). "Unfortunately" lux case does... See more

Company replied

Company details

  1. Cell Phone Accessory Store

About Lux Case

Written by the company

Velkommen til Lux-Case!

Lux-case Kontakt os Mobilcovers og etuier Urremme Tilbehør til tablets Laptop tilbehør Om os

 Lux-Case - Tilbehør til telefoner, smartwatches, tablets og meget mere

Hos Lux-Case tilbyder vi et bredt udvalg af tilbehør til de fleste enheder. Det omfatter covers, etuier og skærmbeskyttelse til mobiltelefoner og tablets, armbånd til smartwatches, opladere og meget, meget mere. Vores udvalg af stilfulde produkter af høj kvalitet er designet til at hjælpe vores kunder med at beskytte deres enheder mod skader og slitage samt tilpasse dem bedre til deres personlige stil. 

Ud over et bredt udvalg af mobiltilbehør tilbyder vi alle vores kunder 

  • Hurtig levering på alle ordrer ⚡

  • Lave priser 💰

  • 30 dages fortrydelsesret 🗓️

  • Høflig og pålidelig kundeservice 📞

Lux-Case.dk

Written by the company

Gratis frakt
Ved order over 199kr

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(2,280)

611 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The case that I purchased for a tablet…

The case that I purchased for a tablet for a very special little boy 💙 was too small I emailed and returned to the Irish return address and never heard another word about €14.00 for the case €6.90 to return and never heard any response very disappointed will not be shopping on this sight again and I've heard no return will be refunded a pure joke never again

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

Meget dårlig kundeservice

Nemt at bestille fra dem, betaling bliver hurtigt trukket og vare hurtigt afsendt...

Har man derefter brug for hjælp skal man ikke regne med at få den fra deres kundeservice...

DAO har bortkommet min pakke og de henviser nu til sælger - Har prøvet at ringe til dem hvilket ikke er brugbart da de kun har engelsk talende medarbejder... Har også prøvet at skrive og får igen svar på engelsk...

Det er bare ikke godt nok - Jeg vil have mine vare eller penge retur...

Hello!

We've received your email from ...yahoo.dk, and aim to respond within 24 hours (weekdays).

Your ticket number is xxx

Please note that response times are a bit longer during the weekend and holidays, but we'll get back to you as soon as we can!

📚 Tip: You can always have a look at our knowledge base while waiting - most answers can be found there!

Have a great day!

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

Not on time bad and worse service

My package is still sitting there for more than seven days already haven’t received nothing yet tracking my order and still sitting at Kanner,LA, do something about this matter either refund my money or quickly get my package send to me right away now pronto regret doing my purchase with you guys but for sure I do not recommend this service to anyone 🤬💩🤬💩💩🤬💩🤬🤬💩💩🤬💩🤬🤬💩🤬🤬💩🤬🤬💩🤬🤬💩🤬🤬💩🤬🤬💩🤬🤬💩🤬🤬💩🤬🤬💩🤬🤬💩🤬🤬💩🤬💩🤬🤬💩💩🤬💩🤬🤬💩🤬🤬💩🤬💩💩🤬💩💩🤬💩🤬🤬💩🤬💩💩🤬💩💩🤬💩💩💩🤬🤬💩🤬💩🤬💩💩🤬💩🤬💩🤬🤬💩💩🤬🤥💩💩🤬🤬💩🤬💩🤬🤬💩🤬💩💩🤬

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

This place is a fraud I’m filing a…

This place is a fraud I’m filing a complain with this company I want my money back from these scammers “ it don’t make sense that a person works hard to be scammed out of their money
I will never ever ever get nothing from these scammers ever again

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

I am writing to express my…

I am writing to express my disappointment with a recent purchase I made from Lux Case World. I ordered a phone case for my iPhone 15 Pro Max, and within 15 day's I found that the product was completely defective and poorly constructed.

I expected a quality. This experience has not only been inconvenient, but also disappointing given the lack of quality control.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud

Horrible! The seller claims that my order delivered and I signed for it at my home on a day I was at work. They now want to have the carrier return the order to them so they can send it to me. This is fraud! I need a refund. This will be reported to the government.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

I have a problem.

After several days of waiting, the watch band I ordered for my Samsung Watch Ultra finally arrived. Unfortunately, they sent me a 20 cm size, whereas the product description stated that it was 23 cm. Now, I don’t know what to do.

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Another scam

Another scam! These people need to get a real job! Still waiting for my order, almost a month now!

February 22, 2025
Unprompted review
Lux Case logo

Reply from Lux Case

Hello,

Thank you for your message.

Are you sure you've contacted the correct company?

I'm afraid I cannot find you in our system, and as you don't want to provide an order number, there's little we can do to help you.

Rated 1 out of 5 stars

Terrible company.my orders lost and…

Terrible company.my orders lost and they take days to reply and when they do it's usually some bs about me not adding ATT to my order.nonsense.dont order from this company.

February 2, 2025
Unprompted review
Lux Case logo

Reply from Lux Case

Hello Rebecca,

Thank you for your review.

I'm sorry you feel that way. I've looked over the ticket and I can see that we asked about the address - since your name is not on the mailbox of the address given, it needs to be addressed to the place, and not yourself. Even if the staff knows where it's supposed to go, AN Post wont.

I do see that you got a refund, and I hope you'll enjoy your day.

Rated 1 out of 5 stars

Stop sending commercials-spying…

Stop sending commercials you have gotten from samsung or google spying with my microphone. I have turned off all mic permisions and yet you know i have been talking about new band for my samsung watch with my frend. There is no chance in hell i will ever by from you now

January 16, 2025
Unprompted review
Lux Case logo

Reply from Lux Case

Hi Brian,

Thank you for sharing your concerns with us. We want to assure you that your privacy is extremely important to us, and we do not spy on our customers or access private conversations.

Any advertisements or recommendations you see are typically based on browsing activity, past purchases, or other standard marketing practices - not microphone data.

We understand how unsettling this may feel and encourage you to review your privacy settings with Samsung, Google, and other services to ensure they align with your preferences.

I wish you a nice day!

Rated 1 out of 5 stars

No delivery yet.

I ordered a garmin Venu3s watch case on 27t December and was told it takes 5-10 business days, it's now been 12 business days and no sign of my case arriving.
Emailed them for advice and was told it was due Friday.

January 14, 2025
Unprompted review
Rated 1 out of 5 stars

Very long shipping

Disappointed. Waiting for my order since 6 December 2024 was present for my brother for Christmas.Still didn't received the item and can't track, it's a joke !!!!! Stay away !!!!

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

Never Again!! Very disappointed with the quality of…

Very disappointed with the quality of the APPLEMAC 13.6 pink case I ordered for my daughter as a gift! The product I
received does not at all resemble the product advertised on the website. It had the Apple logo in photo on website but no logo on my product! Also the case is cheap looking transparent plastic which looks much different on the website. I will not be recommending or purchasing from this company again.

December 16, 2024
Unprompted review

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