Firstly, I do not expect to print picture so fast on the internet with the adjustable tools on their website i was able to finish this on time and it was sent as soon as am done with editing. Also, I... See more
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Always consistent high quality. Ordered already different products from small to large size. Always very satisfied !!
Company replied
I ordered prints on their .be site. Delivery and quality ok. But when I asked for a correct B2B invoice (invoices from Germany) they refused as "our site is for consumers only". That is not clearly i... See more
Company replied
I ordered passport photos as well as some prints. The website was easy to use, the prints were delivered in a very timely manner and were of high quality. Am very happy with pixum and will gladly use... See more
Company details
Written by the company
Pixum is een van de toonaangevende online-fotoservices in België en Europa. Naast een fantastische klantenservice en een inspirerende shop-ervaring, overtuigt Pixum haar klanten al sinds 2000 met topkwaliteit fotoproducten: Pixum Fotoboeken, wanddecoratie, kalenders en nog veel meer. Deze fotoproducten kunnen altijd en overal ontworpen en besteld worden via de Pixum App, via Pixum.be of in de gratis Pixum Fotowereld Software. Voor haar service- en productkwaliteit valt Pixum ook regelmatig in de prijzen. In het hoofdkantoor van Pixum (in Keulen) werken meer dan 160 collega's, vanuit heel Europa, om een zo leuk mogelijke ervaring te kunnen bieden. ------------------------------------------------------- Pixum est l'un des principaux services photo en ligne en Belgique et en Europe. En plus d'un service client de qualité, Pixum offre une expérience d'achat intuitive, ainsi que des produits photo de haute qualité. Dans la gamme de produits de Pixum, vous retrouverez entre autres le Livre photo Pixum, les tirages photo et décos murales. Avec ses produits, Pixum vous permet d'immortaliser et partager vos moments les plus précieux. Les clients Pixum bénéficient de nombreuses possibilités pour la création et la commande de leurs produits. Les produits photo peuvent être commandés à partir de l'appli pour smartphones, sur le site ou dans le logiciel gratuit Univers photo Pixum. Fondée en 2000, cette entreprise emploie plus de 160 personnes.
Contact info
Industriestr. 161, 50999 , Cologne, Germany
- service@pixum.com
- pixum.be
No recent history of asking for reviews
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Replied to 95% of negative reviews
Typically replies within 2 weeks
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Pretty Good, globally satisfied. & some improvement suggestions
I used to another provider for photo albums. They gave up the standalone version to switch to an on-line only tool. I prepare my albums when I have time, and often at places without either without secure access to internet or with poor connection if any. So the standalone version is a must to me. Pixum provides that and I'm glad of the results. Possible improvements I see : better describe the paper options (give pro and cons / papaer rigidity info / provide typical usage / recommendations, things like that). Border/shadow effect could be a improved by adding a "curved" shadow / lifted corners option, giving the impression that a picture on the top is a traditional picture put in there.
top service!
quick, quality service
I ordered passport photos as well as some prints. The website was easy to use, the prints were delivered in a very timely manner and were of high quality. Am very happy with pixum and will gladly use their service again.
good
good price, good quality, good delivery timelines. Only trouble is that the software is linked to the country you are downloading it for (ex: if software for Belgium, cannot be delivered to Switzerland); that's a pity!
Quality and service
In my experience of a number of online photoprinters, Pixum has the best quality products and the best customer service. Worth paying a little more for that.
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