Met by Beth again and recognises myself and my wife on a personal level. Didn’t know what I wanted as usual but she even remembered what we had bought last time and offered numerous different scents.... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We visited the Braintree Freeport store on Monday with our 2 daughters looking for a new fragrance and body spray. We were assisted by Sam who was amazing. By asking a few questions on current likes... See more
Company replied
Shamora served my mother today who was buying her grandson his first designer perfume as he enters adulthood. She understood the assignment and knew exactly what my mother was after. A very happy gran... See more
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My wife and I visited the Newport store on the 26th August to buy a new aftershave for myself. We were greeted by a very warm and friendly assistant named Lisa. It was a joyous transaction, Lisa was... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
United Kingdom
- help@theperfumeshop.com
- theperfumeshop.com
4.7
Excellent
184K reviews
Asks customers to review
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Bon Accord shop.
Today, I was in your Bon Accord shop in Aberdeen. I was served by Cara who was helpful, knowledgeable and friendly. She certainly brightened up my day.
September 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service
September 10, 2026
Reply from The Perfume Shop
Hi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Love my personalised perfume bottle and…
Love my personalised perfume bottle and it arrived on schedule, great job
September 10, 2026
Reply from The Perfume Shop
Hi Margaret,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great price and fast next day delivery…
Great price and fast next day delivery at a small charge
September 3, 2026
Reply from The Perfume Shop
Hello Steve,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hi Elsa,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hello Amritpal,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
My daughter is going through a very…
My daughter is going through a very hard time at the moment and I thought ill take her birthday shopping to cheer her up and take her mind off things so we went to bluewater perfume shop had I can say the best experience Siobhan is the loveliest lady who did everything to help us with our gifts wrapped them etc chatting to us like we were friends and known her for ages was just a perfect start to our trip out . Made us so happy that I even asked to give this beautiful soul a hug she is a true credit to that store and I will recommend friends going to there . So again thank you 😊 x liz and emily ❤️
September 14, 2026
Unprompted review
Reply from The Perfume Shop
Hi Liz and Emily,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Where is my order?
September 10, 2026
Reply from The Perfume Shop
Hi Mary,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hello Samantha,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hi Ava,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Super fast posting and arrived the next…
Super fast posting and arrived the next day as required, well packaged as usual with no damage
September 3, 2026
Reply from The Perfume Shop
Hello Claire,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Ling was very helpful and made me feel…
Ling was very helpful and made me feel very welcomed into the store! Walked me through a few different smells and made it easy for me! A true asset to the store and I will defo be back!
September 14, 2026
Unprompted review
Reply from The Perfume Shop
Hello Anees,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hi Empress,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Great product
September 3, 2026
Reply from The Perfume Shop
Hi,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Easy delivery,so fast
September 10, 2026
Reply from The Perfume Shop
Hello Vee,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Easy ordering online
Easy ordering online
Great price
Free samples with the perfume I bought 😃
Fast delivery
Thank you
September 10, 2026
Reply from The Perfume Shop
Hello Mel,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Helpful & pleasant went out of their…
Helpful & pleasant went out of their way to help me.
September 3, 2026
Reply from The Perfume Shop
Hello Heather,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Waited 5 weeks for item to arrive
Waited 5 weeks for item to arrive. After contacting i was told to give it another 10 days. Waited 10 days to be told they dont have product in stock.
September 10, 2026
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