Adobe Reviews 

7,421
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 885 reviews, most reviewers were let down by their experience overall. Consumers struggle heavily with unexpected card charges, automatic renewals, and expensive cancellation fees after ending free trials. People find it extremely frustrating and difficult to navigate the website, contact customer support, and attempt to cancel unwanted subscriptions. Some reviewers were not happy with the software itself, pointing out that applications are buggy, perform poorly, and feel overpriced. Customers also mentioned issues with unwanted programs downloading automatically alongside basic tools without clear consent. Reviewers frequently feel entirely trapped in long yearly agreements and strongly desire much better billing transparency.

What people talk about most

Subscription

Reviewers highlight negative aspects of subscription models, expressing widespread frustration with... See more

Cancellation

Consumers find cancellation to be a frustrating experience due to hidden fees and unresponsive systems. Many... See more

Price

Clients share negative opinions on price, describing subscriptions as overpriced and feeling overcharged due... See more

Payment

Customers consistently report negative experiences with payment processes, highlighting unexpected charges... See more

Product

Users describe negative interactions with product, expressing frustration over buggy performance, unexpected... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Editing doesn't work correctly, I click on some words I want to delete and it looks fine and I hit the backspace to get rid of them and it switches to edit mode and messes everything up. Like all the... See more

Rated 1 out of 5 stars

Do not trust this company! Have to pay almost CHF 30 to cancel a subscription!! Never ever seen that before!! Make your Website easier for people to navigate through!!! I am only 25 yo and even I didn... See more

Rated 1 out of 5 stars

I just signed up for Adobe's unlimited Creative Cloud program and pay over $300 per month. I was promised support phone number for weekend---never got. Then I find Adobe cancelled my separate Adobe... See more

Rated 1 out of 5 stars

Signed up for Acrobat Pro TRIAL... cancelled well within free trial period and received a notification to this effect. HOWEVER when you sign up they also add AI Assistant for Acrobat (as part of the t... See more


Company details

  1. Cloud Computing Service

Written by the company

Adobe software and services revolutionize how the world engages with ideas and information anytime, anywhere, and through any medium. Learn more.


Contact info

1.2

Bad

TrustScore 1 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(7,421)

1,254 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

pdf is very helpful for me in my…

pdf is very helpful for me in my studying journey , by using pdf the books which over 300 or 500 pages where very easy to read , choose the specific pages and write my notes . pdf provides vey helpful services like :- 1- merge pdfs and combine together 2- ability to transfer pdf files to word , PowerPoint or excel 3- page numbers 4- ability to editing 5- ability to scan or crop specific paragraphs 6- ability to share work files with different ways like WhatsApp , email and others .
in conclusion pdf is the most best program which I can use it in my work and study and share it with my friends to use it .

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

Biggest piece of Garbage company out…

Biggest piece of Garbage company out there. I edited my pdf tried to download it and it said I needed a subscribtion for that, so I go and do that. Only problem: my edited document isn't saved anywhere so I have to do it all again

August 30, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Editing doesn't work correctly

Editing doesn't work correctly, I click on some words I want to delete and it looks fine and I hit the backspace to get rid of them and it switches to edit mode and messes everything up. Like all the letters get stacked on top of eachother somehow, like it is terrible. The Ai bot didn't help and no one helped me when I called service. Absolutely terrible

August 29, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

“I signed up for the service and later…

“I signed up for the service and later cancelled it. I received a cancellation email confirming this, but they continued to charge me. I never intended to continue with an Adobe subscription. Be very careful when signing up — they make a lot of promises, but in my experience, the charges continued even after I cancelled.”

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to get a receipt for a charge I made

I work for a very large company. I purchased Adobe for an intern to use for a few months. Today, I cancelled that service and requested a receipt. I was told I cannot have a receipt even though I am the cardholder and had to provide my card info to cancel said service. Their excuse was that it automatically gets sent out of their system to the software user. I said that is fine, however, the software user no longer works here so please send me the receipt. I spoke with 2 reps, one on the phone and one online and both said it was impossible. They cannot go into their system and manually print a receipt? As the payer and cardholder, I am entitled to a receipt. Again, the answer was no. All of this drama for $104.99. The rep on the phone told me to call my bank and get a receipt. Call my own bank and ask them for a receipt from a vendor? Sure, that makes all the sense. My company has over 8000 employees and they have all been made aware of how difficult it is to deal with Adobe. I simply wanted a receipt for a purchase I made but according to Adobe, that is impossible.

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible predatory company

Terrible predatory company. They automatically sign you up for the annual plan after the trial but fail to make evident that they charge high cancellation fees if you move forward into the first month. They also charge separately for the ai assistant so there are separate cancellation fees. Beware.

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!!!!

DO NOT USE!!!!! Absolutely horrible, i just wanted to edit a pdf and ended up being trapped in an annual subscription I didn't sign up for and i can't cancel without paying a cancellation fee or starting another plan. Customer service also just ended conversation without notice. Don't expect help.

August 24, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Deceptive free trial loop and relentless charge attempts

I canceled my free trial two days before it ended, navigating a painfully slow and buggy cancellation process. Despite finishing the steps, they attempted to charge my card two days later. Fortunately, the transaction failed due to insufficient funds.

When I logged back into my account, the subscription was still active—and the system refused to let me cancel unless I updated to a valid payment method! Over the next four weeks, they attempted to charge my account 36 times. Three weeks in, they even dropped the fee to half price to try to bypass my low balance.

I had to block them through my bank to stop the charges. I finally managed to cancel after a month, but the account still shows the subscription ending next month, keeping me on the hook for charges I tried to prevent weeks ago. Beware of these aggressive renewal tactics.

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

What terrible customer service

What terrible customer service. A product I barely used and could not find anyone when I did want to. Never again. This may be the finest example of a company that needs more competition in their world so they stop taking their customers for granted. Never will I subscribe to them again.

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

Do not trust this company! Have to pay almost CHF 30 to cancel a subscription!! Never ever seen that before!! Make your Website easier for people to navigate through!!! I am only 25 yo and even I didn’t understand what I bought! (I almost never write negative reviews but this is outrageous). It is also not that easy to cancel a subscription.

August 22, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

AVOID THIS COMPANY

SCAM! I was unable to load the so called free trial. Received written confirmation that I successfully cancelled within the time frame yet just checked my bank account and can see money was taken. Reading all the negative reviews Adobe do not follow up and respond. This is a disreputable company. Do not get sucked in! AVOID

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

What an absolute SCAM

What an absolute SCAM. They had been charging me $60 monthly for MONTHS without my consent. It's my fault for not catching it sooner, but I would like to know why I was not getting emailed receipts with these charges? When I attempted to cancel online, they tried to charge me $200 to "cancel early". Uhm, WHAT? How is that okay? thankfully I was able to talk to a rep online to have it sorted out, but that's beyond the point. How many other people are they stealing money from without their knowledge? This company needs to be investigated for FRAUD.

August 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look