Amazon.co.uk Reviews 

There are times when it's a just waste of time ordering from Amazon. They don't care about their customers, they're just out to make money and don't care how they do it.

From Amazon UK I will not buy again, terrible terrible service: to start it does not offer exchange upfront, then the pre paid label for returning does not work in Portugal (I went to 3 different post offices including DHL and they said I had to pay for the shipping as when they scanned the code bar in label, it wasn't accepted by the system), customer service is uselless, I called twice and they told me to go to DHL and that the label was ok.... I lost hours of my time and ended up with 1 faulty item which ultimately will make the all set not to work. 48 euros wasted.

Sign up, ordered multiple times, waiting for one item, get an email my account has been banned for "conditions of use" what exactly who knows, cant make contact cant resolve lost money, no service, no care, no accountability. amazon is becoming more and more a scam platform. Shocking and disgustin from amazon. I bet this will not be resolved in any way or manner.

You pay for prime next day and it gives you a time slot but then doesn't arrive until the next day. You should be refunded your prime if not meeting the next day. Waste of money.

Another lazy delivery from the driver. After lots of complaints they seem to do nothing about their drivers who lie and are lazy. Yet again they leave my parcels on the public road to lazy to walk down the drive. They then say delivered by front door! Next time im just leaving them on the road as uk law states that is not classed as delivered. Amazon, pull your finger out and sort your drivers

One minute refund in 24 hours next day 7 day for payment on kit that did not work.
I will be looking at competitor now on. Not able to talk direct is just making it worst. Definitely not Amazon of old

In the interests of fairness, I'm putting up a review of my latest experience with Amazon, or more specifically their drivers. I placed an order for refill spools of filament for my 3D printer yesterday, and I have to admit I had a sense of dread when I wondered if I would get the same driver who has caused damage to my orders recently and generally given lousy service. Today however, it was a different driver, who also had a delivery for my neighbour, and made sure he used the path, rather than cut across 2 lawns like the other guy did. He treated my order with care and waited to make sure I was at home, again unlike the other one. Very happy this time around!

Simply put.....CANNT TRUST AMAZON ANYMORE.

Same day or next day delivery constantly delayed with no help from customer service “please wait x amount of days before we can refund or replace”
I had one order delivered to a random house 4 blocks away, I was on live chat for two hours trying to locate and or replace, useless agent pressing auto replies “I understand your frustration”
I wish it wasn’t so “easy” to order from and remind myself of the constant failures

Tracking indicates Item handed to customer, I've been in all afternoon, I have a door cam which hasn't been activated and nothing has been recorded on it this aft.

I now find there isn't a Customer Service telephone number to call and get it sorted, this will be my last use of Amazon. I'll remove my account once this farce has been resolved.

People always seem to go on about EVRI but the deliveries from Amazon, in my experience at least, are a million times worse. Im not going to say all of them, but the majority of the deliveries always seem to be the same, bad. I have recently moved to a small block of apartments. There is a lift, there are six floors with total of about 36 apartments in the building. I am not that well and don't go out that often. I have asked repeatedly to both the drivers themselves, and also Amazon Customer Services, if they could please bring my parcels which every often include perishables, to my apartment door. 19 times out of 20 they ring the bell, I let them in, and the parcel gets dumped in a non secure small area just inside the apartment block front door, time and time again. If I was healthy and or 20, I would not be hassled but after explaining and doing my best to clarify why I am asking them to do what should be just their job, it continues to be an ongoing mess. When a driver does ring my actual apartment bell and I answer, I can't show them more appreciation. They tell me "Its normal, it should be brought to my door". I totally get that mistakes, messages and instructions can be missed, but that is not what is happening here. Its being done 100 percent on purpose, either because they are lazy, or feel that they should not be expected to bring the parcels to someone's door. Amazon, PLEASE read these messages from your customers and do something at the depots. If they don't want to do the job as they are supposed to, let them go and find someone else to do the job.

More and more times I order things off Amazon states next day delivery yet after you pay the delivery date changes ordered cat litter tray and litter because the one I had broke so ordered it stated next day until after I payed then stated delivery in 3 days tried to cancel as I decided to go to shop to buy one but wouldn't let me said I could send it back after it's been delivered which is wrong when I pay for prime so I can get next day
Last time I complained they said they would issue a £4 voucher but they lied about that aswell

amazon when theres a problem block you from contacting the seller. in this case an item that was supposed to be delivered hasnt been it seems to be in limbo. i feel amazon dont want the customer telling sellers how many times they fail to deliver. all the questions on the a.i. are pat questions meant to send you in circles. i have lost complete trust in amazon....

Delivery was not made as the label on the box was partially removed so the driver couldn't scan it. I only discovered this when I found the driver in the street - parcel in view in the back of the van and despite offering ID, he refused to hand it over. Appalling service.

I had been waiting for a refund from a third party seller since 24th August, I got no joy out of them even though they had received my package back. I have now had to put a complaint in to Amazon and claim their money back guarantee which is going to take a further week! My refund status hasn't been updated so haven't got a clue when I'm going to get my money back. I've also tried to put a review on the the items but it wont let me. Unfortunately Amazon have gone right down hill with their service I now prefer using Ebay and they are normally my 1st choice now.

Just bought a £60 parcel box for small packets, and the Amazon driver damaged it first visit, trying to put heavy boxes in.

Two days ago ordered SHAN ZU Santoku Knife 18cm Powder Steel Japanese Chef Knife,but my order was declined.Because do not have Credit Card. I am disable (I can prove it) person, 62 years old. Disable ! For Disable person on Benefit UK banks do not give Credit Card, because people like me on benefits. If you do not have Credit Card, you nothing. Thank you, Valdas. p.s. my order was : Order # 203-8089710-6296318

Ordered 14" tablet.
They sent wrong brand.
Ordered again through customer service operator.
They sent another, again an incorrect brand.
Now they have £500 of my money and were due to collect both items from my home yesterday, both items still here, no refund til they collect items so I'm held to ransom with my money.
The customer service on line does not work.
So far 6 hours on phone, a day at home and getting nowhere.
DO NOT USE AMAZON.

Item says 'handed to resident' never arrived, cctv to prove it. Asked to get police report which i did, only for Amazon to say report not enough. So basically need me to waste police time because their driver either delivered to the wrong house or didn't deliver at all!
£150 out of pocket and customer service absolutely useless

Awful. Awful customer service. Raised a complaint both verbally and written and they are not even bothered. Have taken money from me and then added fuel to the fire by cancelling my subscription. I can’t understand why such a large company pays so little attention to the service its support team give. 1 star is generous…..